I'm not sure, but I think both computers have to be on XP Pro in order to
have the ability for Remote Assistance. It won't work on XP Home.


"B.W." wrote in message
news:OLhM%23aKWIHA.1188@TK2MSFTNGP04.phx.gbl...
>I would like to try and use remote assistance to help, in a small way, a
>friend with continuos basic problems. I am very router illiterate myself
>I'm afraid. I have a step by step procedure to follow (from the D-Link
>support site) but am getting stuck with certain basic things half way
>through (working out IP addresses and such). I'm afraid also of messing up
>my router as it is set up now and working fine and don't know how I would
>revert back to my original settings, if I need to.
>
> I am running XP Home, I have a D-Link ADSL modem DSL 302G and a router
> DI-524.
>
> Also what does the party at the other end have to do to allow remote
> assistance, if this is at all complicated I will have to give up the idea
> of helping in this way.
>
> Not certain if this is the correct newsgroup to post to or not.
>
> TIA
>
> B.W.
>
>
>

Hi
The computer to be controlled has to be WinXP Pro.
The controlling computer can be Win XP Home with this installed,
http://www.microsoft.com/windowsxp/d...dclientdl.mspx
Otherwise, if you can upgrade to WinXP Pro you can try this,
http://www.ezlan.net/vnc.html
Jack (MVP-Networking).

"B.W." wrote in message
news:OLhM%23aKWIHA.1188@TK2MSFTNGP04.phx.gbl...
>I would like to try and use remote assistance to help, in a small way, a
>friend with continuos basic problems. I am very router illiterate myself
>I'm afraid. I have a step by step procedure to follow (from the D-Link
>support site) but am getting stuck with certain basic things half way
>through (working out IP addresses and such). I'm afraid also of messing up
>my router as it is set up now and working fine and don't know how I would
>revert back to my original settings, if I need to.
>
> I am running XP Home, I have a D-Link ADSL modem DSL 302G and a router
> DI-524.
>
> Also what does the party at the other end have to do to allow remote
> assistance, if this is at all complicated I will have to give up the idea
> of helping in this way.
>
> Not certain if this is the correct newsgroup to post to or not.
>
> TIA
>
> B.W.
>
>
>

take a look at this -> http://www.uvnc.com/ and
http://www.uvnc.com/pchelpware/ I used this to help my friends.

"Jack (MVP-Networking)." wrote in message
news:eZ6z$fLWIHA.3532@TK2MSFTNGP04.phx.gbl...
> Hi
> The computer to be controlled has to be WinXP Pro.
> The controlling computer can be Win XP Home with this installed,
> http://www.microsoft.com/windowsxp/d...dclientdl.mspx
> Otherwise, if you can upgrade to WinXP Pro you can try this,
> http://www.ezlan.net/vnc.html
> Jack (MVP-Networking).
>
> "B.W." wrote in message
> news:OLhM%23aKWIHA.1188@TK2MSFTNGP04.phx.gbl...
>>I would like to try and use remote assistance to help, in a small way, a
>>friend with continuos basic problems. I am very router illiterate myself
>>I'm afraid. I have a step by step procedure to follow (from the D-Link
>>support site) but am getting stuck with certain basic things half way
>>through (working out IP addresses and such). I'm afraid also of messing up
>>my router as it is set up now and working fine and don't know how I would
>>revert back to my original settings, if I need to.
>>
>> I am running XP Home, I have a D-Link ADSL modem DSL 302G and a router
>> DI-524.
>>
>> Also what does the party at the other end have to do to allow remote
>> assistance, if this is at all complicated I will have to give up the idea
>> of helping in this way.
>>
>> Not certain if this is the correct newsgroup to post to or not.
>>
>> TIA
>>
>> B.W.
>>
>>
>>
>

Thanks for all that information, I will certainly look at the two software
options as I am only running XP Home edition.

thank you

B.W.

"Benedictum" wrote in message
news:Oe8fBlXWIHA.5596@TK2MSFTNGP05.phx.gbl...
> take a look at this -> http://www.uvnc.com/ and
> http://www.uvnc.com/pchelpware/ I used this to help my friends.
>
> "Jack (MVP-Networking)." wrote in message
> news:eZ6z$fLWIHA.3532@TK2MSFTNGP04.phx.gbl...
>> Hi
>> The computer to be controlled has to be WinXP Pro.
>> The controlling computer can be Win XP Home with this installed,
>> http://www.microsoft.com/windowsxp/d...dclientdl.mspx
>> Otherwise, if you can upgrade to WinXP Pro you can try this,
>> http://www.ezlan.net/vnc.html
>> Jack (MVP-Networking).
>>
>> "B.W." wrote in message
>> news:OLhM%23aKWIHA.1188@TK2MSFTNGP04.phx.gbl...
>>>I would like to try and use remote assistance to help, in a small way, a
>>>friend with continuos basic problems. I am very router illiterate myself
>>>I'm afraid. I have a step by step procedure to follow (from the D-Link
>>>support site) but am getting stuck with certain basic things half way
>>>through (working out IP addresses and such). I'm afraid also of messing
>>>up my router as it is set up now and working fine and don't know how I
>>>would revert back to my original settings, if I need to.
>>>
>>> I am running XP Home, I have a D-Link ADSL modem DSL 302G and a router
>>> DI-524.
>>>
>>> Also what does the party at the other end have to do to allow remote
>>> assistance, if this is at all complicated I will have to give up the
>>> idea of helping in this way.
>>>
>>> Not certain if this is the correct newsgroup to post to or not.
>>>
>>> TIA
>>>
>>> B.W.
>>>
>>>
>>>
>>
>
>