"Steve Roach" wrote:
>
>Hello:
>
>I have a user here on XP who cannot access his vaulted email. Whenever
he
>clicks on a vaulted item, a prompt comes up to enter his username and password,
>even though he is already logged on to his machine. The thing is, he can
>logon to another w2kp machine and retrieve vaulted items just fine.
>
>I have tried wiping his local profile and uninstalling and re-installing
>the vault client to no avail.

Is the EV server's domain in the list of trusted or Intranet sites, the reason
for the pop up is most likely that IE isn't detecting the EV servers as internal
and is therefore not passing through the user's domain credentials. I've
also seen a similar issue if you're using a proxy server but again this can
be fixed with the correct config files to ensure that your client knows they
can always connect directly to the EV and not go via the proxy.

Hope this helps
Glenn

Glen:

I should have mentioned that we are using Outlook 2003. Have you any information
about that? Thanks for your help!


"Glenn" wrote:
>
>"Steve Roach" wrote:
>>
>>Hello:
>>
>>I have a user here on XP who cannot access his vaulted email. Whenever
>he
>>clicks on a vaulted item, a prompt comes up to enter his username and password,
>>even though he is already logged on to his machine. The thing is, he can
>>logon to another w2kp machine and retrieve vaulted items just fine.
>>
>>I have tried wiping his local profile and uninstalling and re-installing
>>the vault client to no avail.
>
>Is the EV server's domain in the list of trusted or Intranet sites, the
reason
>for the pop up is most likely that IE isn't detecting the EV servers as
internal
>and is therefore not passing through the user's domain credentials. I've
>also seen a similar issue if you're using a proxy server but again this
can
>be fixed with the correct config files to ensure that your client knows
they
>can always connect directly to the EV and not go via the proxy.
>
>Hope this helps
>Glenn
>

On 07/06/2005 "Steve Roach" wrote:
>
>Glen:
>
>I should have mentioned that we are using Outlook 2003. Have you any
information
>about that? Thanks for your help!
>
Hi!

I've completed several instllations with WinXP and Outlook2003 - no problems
there.

Since the user can access his items from another PC the back-end works fine

I agree with Glenn - most likely the problem is about InternetExplorer
Security settings. Even if you use Outlook-klient the security settings in IE
are important.

Next possible problem - the computer might be in another domain - if so:
check trusts.

To troubleshoot also use EnterpriseVault utility -
ctrl-shift-click-EV-button-in-toolbar.

You have also the option to temporarily disable XP-firewall while
troubleshooting...

Regards
Peter Nilsson

>
>"Glenn" wrote:
>>
>>"Steve Roach" wrote:
>>>
>>>Hello:
>>>
>>>I have a user here on XP who cannot access his vaulted email. Whenever
>>he
>>>clicks on a vaulted item, a prompt comes up to enter his username and
password,
>>>even though he is already logged on to his machine. The thing is, he can
>>>logon to another w2kp machine and retrieve vaulted items just fine.
>>>
>>>I have tried wiping his local profile and uninstalling and re-installing
>>>the vault client to no avail.
>>
>>Is the EV server's domain in the list of trusted or Intranet sites, the
>reason
>>for the pop up is most likely that IE isn't detecting the EV servers as
>internal
>>and is therefore not passing through the user's domain credentials. I've
>>also seen a similar issue if you're using a proxy server but again this
>can
>>be fixed with the correct config files to ensure that your client knows
>they
>>can always connect directly to the EV and not go via the proxy.
>>
>>Hope this helps
>>Glenn
>>
>


--
Regards
Peter Nilsson

(Btw: Sophax2 is a really good news client instead of using the web-
browser)

I too am experiencing the same issue with all my users. We are using Windows
XP with Outlook 2003 and everytime a user wants to access their archive it
prompts them to login to our Vault server.

They are all in the same domain and we don't use a proxy

"Steve Roach" wrote:
>
>Glen:
>
>I should have mentioned that we are using Outlook 2003. Have you any information
>about that? Thanks for your help!
>
>
>"Glenn" wrote:
>>
>>"Steve Roach" wrote:
>>>
>>>Hello:
>>>
>>>I have a user here on XP who cannot access his vaulted email. Whenever
>>he
>>>clicks on a vaulted item, a prompt comes up to enter his username and
password,
>>>even though he is already logged on to his machine. The thing is, he
can
>>>logon to another w2kp machine and retrieve vaulted items just fine.
>>>
>>>I have tried wiping his local profile and uninstalling and re-installing
>>>the vault client to no avail.
>>
>>Is the EV server's domain in the list of trusted or Intranet sites, the
>reason
>>for the pop up is most likely that IE isn't detecting the EV servers as
>internal
>>and is therefore not passing through the user's domain credentials. I've
>>also seen a similar issue if you're using a proxy server but again this
>can
>>be fixed with the correct config files to ensure that your client knows
>they
>>can always connect directly to the EV and not go via the proxy.
>>
>>Hope this helps
>>Glenn
>>
>