It's a Windows error not KVS one. Check if the InstallPath reg key is correct:
HKLM\Software\KS\Enterprise Vault\Install

Peter



"Mike Robinson" wrote:
>
>KVS 5 on w2k sp4
>
>Archive and retrieve services crash with event id 3078 (cannot determine
>version of exchange server/cannot connect to computer) and 2256 (service
>could not be started due to startup errors).
>
>I can connect to the exchange server via the kvs service account's Outlook
>profile.
>
>The services fail as soon as the directory service is started. If the directory
>service is running before the archive and retrieve services start, I see
>the following equally useful error popup on the screen:
>
>Could not start the enterprise vault archiving service for XXXX on Local
>Computer. The service did not return an error.This could be an internal
Windows
>error or an internal service error. If the problem exists contact the systems
>administrator.
>
>The same events also appear in the event log.
>
>Any ideas?
>
>Thanks.
>
>Mike Robinson.
>