Have several clients installed from same image we use for our desktops - ergo
they are quite identical.

Even so some clients don't get Enterprise Vault functionality. Most works
fine but some don't. We always use full client.

Une particular user has no possibility to open any attached items by clicking
shoutcut - but by browsing in ArchiveExplorter the can be opened without
problems.

Have wiped forms cache several times. - No change.

Had to roll back user and tell her she cannot use archiving system.

Any ideas how to troubleshoot this?