Devin,

I think that may have helped.

Your drive is reporting: "Media is unrecognized".

Are you using a TR-5 tape? Who makes it? It sounds as if you have

Chris

"Devin" wrote in message
news:3dad69b3@hronntp01....
>
> The following error message is displayed at the bottom of the report file
> after successfully backing up approx 4 GB.
>
> Hardware Details:
> Seagate Travan ATAPI 20 GB STT20000A
> Veritas Backup Exec 4.62
> W2K Pro, SP3, IE6
> PII 400, 256MB RAM
>
> Error: An error occurred while reading the media. The media cannot be
read
> or contains an unknown media format. If the media contains valid data,
please
> verify the device connections or try changing the device settings.
> This media cannot be used with the device. (07-13-23-11-0300)
>
> any advise would be appreciated
>

oops, cut myself off....

anyways, i was trying to say...

It sounds as if you have gotten ahold of a different tape format (possibly
TR-4 or TR-7).

Chris


"Chris" wrote in message news:3dadf1bb$1@hronntp01....
> Devin,
>
> I think that may have helped.
>
> Your drive is reporting: "Media is unrecognized".
>
> Are you using a TR-5 tape? Who makes it? It sounds as if you have
>
> Chris
>
> "Devin" wrote in message
> news:3dad69b3@hronntp01....
> >
> > The following error message is displayed at the bottom of the report
file
> > after successfully backing up approx 4 GB.
> >
> > Hardware Details:
> > Seagate Travan ATAPI 20 GB STT20000A
> > Veritas Backup Exec 4.62
> > W2K Pro, SP3, IE6
> > PII 400, 256MB RAM
> >
> > Error: An error occurred while reading the media. The media cannot be
> read
> > or contains an unknown media format. If the media contains valid data,
> please
> > verify the device connections or try changing the device settings.
> > This media cannot be used with the device. (07-13-23-11-0300)
> >
> > any advise would be appreciated
> >
>
>

Thanks Chris...

good thought, but I've already confirmed the tapes are compliant TR-5 STTM20
20 GB Travan cartidges by Imation. Have 6 new tapes and all exhibit the
same behaviour. Am hesitant to purchase more more to test with as there
a little on the expensive side. Are you saying it would be worth testing
a few new Seagate brand TR-5 tapes?

Chris - what if the TR-5 tapes were accidentally used in a TR-4 tape drive?
Would the format or header of the tape be changed? Is it possible to change
it back to TR-5? I believe this may be the case as the user has 2 different
tape drives (a TR-4 and a TR-5) and I believe they made the mistake of trying
to use the TR-5 tapes in the TR-4 drive - this is when I got the call to
fix as the backups weren't performing correctly anymore. Of course the user
would not admitt they may have done this, but all the cases were open...so...I
hope this insight helps with the troubleshooting.



"Chris" wrote:
>oops, cut myself off....
>
>anyways, i was trying to say...
>
>It sounds as if you have gotten ahold of a different tape format (possibly
>TR-4 or TR-7).
>
>Chris
>
>
>"Chris" wrote in message news:3dadf1bb$1@hronntp01....
>> Devin,
>>
>> I think that may have helped.
>>
>> Your drive is reporting: "Media is unrecognized".
>>
>> Are you using a TR-5 tape? Who makes it? It sounds as if you have
>>
>> Chris
>>
>> "Devin" wrote in message
>> news:3dad69b3@hronntp01....
>> >
>> > The following error message is displayed at the bottom of the report
>file
>> > after successfully backing up approx 4 GB.
>> >
>> > Hardware Details:
>> > Seagate Travan ATAPI 20 GB STT20000A
>> > Veritas Backup Exec 4.62
>> > W2K Pro, SP3, IE6
>> > PII 400, 256MB RAM
>> >
>> > Error: An error occurred while reading the media. The media cannot
be
>> read
>> > or contains an unknown media format. If the media contains valid data,
>> please
>> > verify the device connections or try changing the device settings.
>> > This media cannot be used with the device. (07-13-23-11-0300)
>> >
>> > any advise would be appreciated
>> >
>>
>>
>
>

Sounds like you hit that nail on the head. If that was tried, it would have
trashed the tape. Those tapes are formated at the factory and can 't be
formated by Backup Exec. You might be able to send those tapes back to
Imation for replacements, but no garentees.

I do understand the fact that those tapes are on the pricey side. You said
that the drive passed with the Seagate Tape tools app? Have you looked in
that app to see if they have anything that might format the tape?

Chris


"Devin" wrote in message
news:3daeaa37$1@hronntp01....
>
> Thanks Chris...
>
> good thought, but I've already confirmed the tapes are compliant TR-5
STTM20
> 20 GB Travan cartidges by Imation. Have 6 new tapes and all exhibit the
> same behaviour. Am hesitant to purchase more more to test with as there
> a little on the expensive side. Are you saying it would be worth testing
> a few new Seagate brand TR-5 tapes?
>
> Chris - what if the TR-5 tapes were accidentally used in a TR-4 tape
drive?
> Would the format or header of the tape be changed? Is it possible to
change
> it back to TR-5? I believe this may be the case as the user has 2
different
> tape drives (a TR-4 and a TR-5) and I believe they made the mistake of
trying
> to use the TR-5 tapes in the TR-4 drive - this is when I got the call to
> fix as the backups weren't performing correctly anymore. Of course the
user
> would not admitt they may have done this, but all the cases were
open...so...I
> hope this insight helps with the troubleshooting.
>
>
>
> "Chris" wrote:
> >oops, cut myself off....
> >
> >anyways, i was trying to say...
> >
> >It sounds as if you have gotten ahold of a different tape format
(possibly
> >TR-4 or TR-7).
> >
> >Chris
> >
> >
> >"Chris" wrote in message news:3dadf1bb$1@hronntp01....
> >> Devin,
> >>
> >> I think that may have helped.
> >>
> >> Your drive is reporting: "Media is unrecognized".
> >>
> >> Are you using a TR-5 tape? Who makes it? It sounds as if you have
> >>
> >> Chris
> >>
> >> "Devin" wrote in message
> >> news:3dad69b3@hronntp01....
> >> >
> >> > The following error message is displayed at the bottom of the report
> >file
> >> > after successfully backing up approx 4 GB.
> >> >
> >> > Hardware Details:
> >> > Seagate Travan ATAPI 20 GB STT20000A
> >> > Veritas Backup Exec 4.62
> >> > W2K Pro, SP3, IE6
> >> > PII 400, 256MB RAM
> >> >
> >> > Error: An error occurred while reading the media. The media cannot
> be
> >> read
> >> > or contains an unknown media format. If the media contains valid
data,
> >> please
> >> > verify the device connections or try changing the device settings.
> >> > This media cannot be used with the device. (07-13-23-11-0300)
> >> >
> >> > any advise would be appreciated
> >> >
> >>
> >>
> >
> >
>

Chris - thanks for all your help. Looks as though I've got things sorted
out. The use of some new media has made all the difference in the world.

Devin



"Chris" wrote:
>Sounds like you hit that nail on the head. If that was tried, it would have
>trashed the tape. Those tapes are formated at the factory and can 't be
>formated by Backup Exec. You might be able to send those tapes back to
>Imation for replacements, but no garentees.
>
>I do understand the fact that those tapes are on the pricey side. You said
>that the drive passed with the Seagate Tape tools app? Have you looked in
>that app to see if they have anything that might format the tape?
>
>Chris
>
>
>"Devin" wrote in message
>news:3daeaa37$1@hronntp01....
>>
>> Thanks Chris...
>>
>> good thought, but I've already confirmed the tapes are compliant TR-5
>STTM20
>> 20 GB Travan cartidges by Imation. Have 6 new tapes and all exhibit the
>> same behaviour. Am hesitant to purchase more more to test with as there
>> a little on the expensive side. Are you saying it would be worth testing
>> a few new Seagate brand TR-5 tapes?
>>
>> Chris - what if the TR-5 tapes were accidentally used in a TR-4 tape
>drive?
>> Would the format or header of the tape be changed? Is it possible to
>change
>> it back to TR-5? I believe this may be the case as the user has 2
>different
>> tape drives (a TR-4 and a TR-5) and I believe they made the mistake of
>trying
>> to use the TR-5 tapes in the TR-4 drive - this is when I got the call
to
>> fix as the backups weren't performing correctly anymore. Of course the
>user
>> would not admitt they may have done this, but all the cases were
>open...so...I
>> hope this insight helps with the troubleshooting.
>>
>>
>>
>> "Chris" wrote:
>> >oops, cut myself off....
>> >
>> >anyways, i was trying to say...
>> >
>> >It sounds as if you have gotten ahold of a different tape format
>(possibly
>> >TR-4 or TR-7).
>> >
>> >Chris
>> >
>> >
>> >"Chris" wrote in message news:3dadf1bb$1@hronntp01....
>> >> Devin,
>> >>
>> >> I think that may have helped.
>> >>
>> >> Your drive is reporting: "Media is unrecognized".
>> >>
>> >> Are you using a TR-5 tape? Who makes it? It sounds as if you have
>> >>
>> >> Chris
>> >>
>> >> "Devin" wrote in message
>> >> news:3dad69b3@hronntp01....
>> >> >
>> >> > The following error message is displayed at the bottom of the report
>> >file
>> >> > after successfully backing up approx 4 GB.
>> >> >
>> >> > Hardware Details:
>> >> > Seagate Travan ATAPI 20 GB STT20000A
>> >> > Veritas Backup Exec 4.62
>> >> > W2K Pro, SP3, IE6
>> >> > PII 400, 256MB RAM
>> >> >
>> >> > Error: An error occurred while reading the media. The media cannot
>> be
>> >> read
>> >> > or contains an unknown media format. If the media contains valid
>data,
>> >> please
>> >> > verify the device connections or try changing the device settings.
>> >> > This media cannot be used with the device. (07-13-23-11-0300)
>> >> >
>> >> > any advise would be appreciated
>> >> >
>> >>
>> >>
>> >
>> >
>>
>
>