Martini wrote:
> I'm using BE for NT 9.0. For the last year I have been using it to backup 6
> servers everynight using the remote agents and OFO.
> Suddenly the other day, I could no longer backup one of the servers. The
> drives are all grayed out in BE and I get the error here, when I attempt to
> connect:
> http://seer.support.veritas.com/docs/258984.htm
> I don't see how this can be true. I have 6 remote agent licenses. I have
> followed all the steps and none help.
> I then thought I would try to re-install the remote agent. At this point I
> get RPC errors and and the event viewer on the BE server reports the
> following:
> Event Type: Error
> Event Source: DCOM
> Event Category: None
> Event ID: 10009
> Date: 12/18/2004
> Time: 6:14:38 AM
> User: Domain\BackupAccount
> Computer: Backup
> Description:
> DCOM was unable to communicate with the computer Server1 using any of the
> configured protocols.
>
> This whole thing is bizarre, as NOTHING has changed. Not a single thing.
> ANyways, Im looking for ideas!
>
> Thanks!
>
>


If you logon to the Media server as the BEWS service Account, can you
map shares in explorer?

Have you tried unintalling the remote agent, booting and re-installing
the remote agent (On the XP machine)

"Ken Putnam" wrote in message
news:41c7004a@ROSASTDMZ05....

> If you logon to the Media server as the BEWS service Account, can you map
> shares in explorer?
>
> Have you tried unintalling the remote agent, booting and re-installing the
> remote agent (On the XP machine)

Yes, I can map a drive.

However if you uninstall the agent and attempt to reinstall it, the
following occurs:
>> I then thought I would try to re-install the remote agent. At this point
>> I get RPC errors and and the event viewer on the BE server reports the
>> following:
>> Event Type: Error
>> Event Source: DCOM
>> Event Category: None
>> Event ID: 10009
>> Date: 12/18/2004
>> Time: 6:14:38 AM
>> User: Domain\BackupAccount
>> Computer: Backup
>> Description:
>> DCOM was unable to communicate with the computer Server1 using any of the
>> configured protocols.

Martini wrote:
> "Ken Putnam" wrote in message
> news:41c7004a@ROSASTDMZ05....
>
>
>>If you logon to the Media server as the BEWS service Account, can you map
>>shares in explorer?
>>
>>Have you tried unintalling the remote agent, booting and re-installing the
>>remote agent (On the XP machine)
>
>
> Yes, I can map a drive.
>
> However if you uninstall the agent and attempt to reinstall it, the
> following occurs:
>
>>>I then thought I would try to re-install the remote agent. At this point
>>>I get RPC errors and and the event viewer on the BE server reports the
>>>following:
>>> Event Type: Error
>>>Event Source: DCOM
>>>Event Category: None
>>>Event ID: 10009
>>>Date: 12/18/2004
>>>Time: 6:14:38 AM
>>>User: Domain\BackupAccount
>>>Computer: Backup
>>>Description:
>>>DCOM was unable to communicate with the computer Server1 using any of the
>>>configured protocols.
>
>
>

Have you tried a local (re)install of the RA on the problem server?
No firewalls bewteen the two manchines/
Can you ping by both name and address both ways?

"Ken Putnam" wrote in message
news:41c723b1@ROSASTDMZ05....

> Have you tried a local (re)install of the RA on the problem server?
> No firewalls bewteen the two manchines/
> Can you ping by both name and address both ways?
>

Yes. I can ping and connect to all network resources both way. Both machines
are on a local network with no firewall between them.
This is quite bizarre. I can say with 110% confidence the NOTHING changed on
either of these boxes.