I am having this same problem! Yet I don't have the open manage software
installed on the backup server but it is on the remote server...should I
take it off or stop the service on the remote server?

Thanks!

Jason
"Phil Milroy" wrote in message
news:3ec89f77$1@hronntp01....
> Hi,
>
> I was getting problems on some Dell PowerEdge 4600's running W2k Server
SP3.
> Nothing special on the boxes software wise and both with slightly
different
> software on them. Each night the backup would hang at apparently random
> intervals, sometimes retensioning the tape, sometimes at 97% or 49%, no
> particular pattern.
>
> I got onto Veritas and they suggested a few pretty dumb things like
> disabling the AV software, changing the SCSI ID of the tape drive, all to
no
> avail (not surprisingly imho). As we're getting the 4600's in as standard
> now i've had to work out what the hell was going on so i took a spare 4600
> and completely reinstalled it.
>
> Loaded BE9 on there and started doing batches of 10 backups, then
installing
> another piece of software. All went fine until i stuck on the Dell Open
> Manage stuff. This seemed to total the backups and they were back to their
> random, might work or might not.
>
> I removed the OpenManage stuff and all seems to be ok again now. The AV
> software (Inoculan 4.5) is quite happy running in the background and all
> other software is ok. This may be a problem for people who use these disks
> to install windows from as i think it installs by default all the
OpenManage
> stuff, the last install i did straight from the Win2kSvr CD. I hope this
> helps anyone who may be experiencing the same problems.
>
>

Hi Jason,

I would try taking it off the remote server completely, i'm not 100% sure
that stopping services will definitely cure it, i had problems using
add/remove to uninstall parts of it anyway. I know it takes at least 1
reboot to remove Open Manage as well so it's an out of hours job unless the
server isn't live. Please mail me/this group your results as this problem
was bugging the hell out of me for a while and i would like to know if it is
*definitely* the Dell stuff that's causing problems so the more replies the
better if anyone else is getting this problem.

Thanks,

Phil


"Jason" wrote in message news:3ec8f860$1@hronntp01....
> I am having this same problem! Yet I don't have the open manage software
> installed on the backup server but it is on the remote server...should I
> take it off or stop the service on the remote server?
>
> Thanks!
>
> Jason
> "Phil Milroy" wrote in message
> news:3ec89f77$1@hronntp01....
> > Hi,
> >
> > I was getting problems on some Dell PowerEdge 4600's running W2k Server
> SP3.
> > Nothing special on the boxes software wise and both with slightly
> different
> > software on them. Each night the backup would hang at apparently random
> > intervals, sometimes retensioning the tape, sometimes at 97% or 49%, no
> > particular pattern.
> >
> > I got onto Veritas and they suggested a few pretty dumb things like
> > disabling the AV software, changing the SCSI ID of the tape drive, all
to
> no
> > avail (not surprisingly imho). As we're getting the 4600's in as
standard
> > now i've had to work out what the hell was going on so i took a spare
4600
> > and completely reinstalled it.
> >
> > Loaded BE9 on there and started doing batches of 10 backups, then
> installing
> > another piece of software. All went fine until i stuck on the Dell Open
> > Manage stuff. This seemed to total the backups and they were back to
their
> > random, might work or might not.
> >
> > I removed the OpenManage stuff and all seems to be ok again now. The AV
> > software (Inoculan 4.5) is quite happy running in the background and all
> > other software is ok. This may be a problem for people who use these
disks
> > to install windows from as i think it installs by default all the
> OpenManage
> > stuff, the last install i did straight from the Win2kSvr CD. I hope this
> > helps anyone who may be experiencing the same problems.
> >
> >
>
>

Okay Phil, I talked to that server admin and we will be removing that
software on Friday. Then we will start our fulls. So by next Monday I'll
reply and let you know how it went.

Jason
"Phil Milroy" wrote in message
news:3ec9e6ad@hronntp01....
> Hi Jason,
>
> I would try taking it off the remote server completely, i'm not 100% sure
> that stopping services will definitely cure it, i had problems using
> add/remove to uninstall parts of it anyway. I know it takes at least 1
> reboot to remove Open Manage as well so it's an out of hours job unless
the
> server isn't live. Please mail me/this group your results as this problem
> was bugging the hell out of me for a while and i would like to know if it
is
> *definitely* the Dell stuff that's causing problems so the more replies
the
> better if anyone else is getting this problem.
>
> Thanks,
>
> Phil
>
>
> "Jason" wrote in message
news:3ec8f860$1@hronntp01....
> > I am having this same problem! Yet I don't have the open manage
software
> > installed on the backup server but it is on the remote server...should I
> > take it off or stop the service on the remote server?
> >
> > Thanks!
> >
> > Jason
> > "Phil Milroy" wrote in message
> > news:3ec89f77$1@hronntp01....
> > > Hi,
> > >
> > > I was getting problems on some Dell PowerEdge 4600's running W2k
Server
> > SP3.
> > > Nothing special on the boxes software wise and both with slightly
> > different
> > > software on them. Each night the backup would hang at apparently
random
> > > intervals, sometimes retensioning the tape, sometimes at 97% or 49%,
no
> > > particular pattern.
> > >
> > > I got onto Veritas and they suggested a few pretty dumb things like
> > > disabling the AV software, changing the SCSI ID of the tape drive, all
> to
> > no
> > > avail (not surprisingly imho). As we're getting the 4600's in as
> standard
> > > now i've had to work out what the hell was going on so i took a spare
> 4600
> > > and completely reinstalled it.
> > >
> > > Loaded BE9 on there and started doing batches of 10 backups, then
> > installing
> > > another piece of software. All went fine until i stuck on the Dell
Open
> > > Manage stuff. This seemed to total the backups and they were back to
> their
> > > random, might work or might not.
> > >
> > > I removed the OpenManage stuff and all seems to be ok again now. The
AV
> > > software (Inoculan 4.5) is quite happy running in the background and
all
> > > other software is ok. This may be a problem for people who use these
> disks
> > > to install windows from as i think it installs by default all the
> > OpenManage
> > > stuff, the last install i did straight from the Win2kSvr CD. I hope
this
> > > helps anyone who may be experiencing the same problems.
> > >
> > >
> >
> >
>
>

Well Phil, I think it did help but it didn't solve my problem, I still had 3
Remote agent timeouts this weekend. But if you compare it to the weekend
before where I had around 15 remote agent timeouts...things weren't so bad.
Speeds seemed to stay about the same. And all data was backed up in a
reasonable amount of time.
Thanks for the headsup on this. I think it does help! I"m still curious if
anyone else is having this problem and if this helped them out...so please
reply and let us know.

Thanks Phil!

Jason
"Jason" wrote in message news:3eca7356$1@hronntp01....
> Okay Phil, I talked to that server admin and we will be removing that
> software on Friday. Then we will start our fulls. So by next Monday I'll
> reply and let you know how it went.
>
> Jason
> "Phil Milroy" wrote in message
> news:3ec9e6ad@hronntp01....
> > Hi Jason,
> >
> > I would try taking it off the remote server completely, i'm not 100%
sure
> > that stopping services will definitely cure it, i had problems using
> > add/remove to uninstall parts of it anyway. I know it takes at least 1
> > reboot to remove Open Manage as well so it's an out of hours job unless
> the
> > server isn't live. Please mail me/this group your results as this
problem
> > was bugging the hell out of me for a while and i would like to know if
it
> is
> > *definitely* the Dell stuff that's causing problems so the more replies
> the
> > better if anyone else is getting this problem.
> >
> > Thanks,
> >
> > Phil
> >
> >
> > "Jason" wrote in message
> news:3ec8f860$1@hronntp01....
> > > I am having this same problem! Yet I don't have the open manage
> software
> > > installed on the backup server but it is on the remote server...should
I
> > > take it off or stop the service on the remote server?
> > >
> > > Thanks!
> > >
> > > Jason
> > > "Phil Milroy" wrote in message
> > > news:3ec89f77$1@hronntp01....
> > > > Hi,
> > > >
> > > > I was getting problems on some Dell PowerEdge 4600's running W2k
> Server
> > > SP3.
> > > > Nothing special on the boxes software wise and both with slightly
> > > different
> > > > software on them. Each night the backup would hang at apparently
> random
> > > > intervals, sometimes retensioning the tape, sometimes at 97% or 49%,
> no
> > > > particular pattern.
> > > >
> > > > I got onto Veritas and they suggested a few pretty dumb things like
> > > > disabling the AV software, changing the SCSI ID of the tape drive,
all
> > to
> > > no
> > > > avail (not surprisingly imho). As we're getting the 4600's in as
> > standard
> > > > now i've had to work out what the hell was going on so i took a
spare
> > 4600
> > > > and completely reinstalled it.
> > > >
> > > > Loaded BE9 on there and started doing batches of 10 backups, then
> > > installing
> > > > another piece of software. All went fine until i stuck on the Dell
> Open
> > > > Manage stuff. This seemed to total the backups and they were back to
> > their
> > > > random, might work or might not.
> > > >
> > > > I removed the OpenManage stuff and all seems to be ok again now. The
> AV
> > > > software (Inoculan 4.5) is quite happy running in the background and
> all
> > > > other software is ok. This may be a problem for people who use these
> > disks
> > > > to install windows from as i think it installs by default all the
> > > OpenManage
> > > > stuff, the last install i did straight from the Win2kSvr CD. I hope
> this
> > > > helps anyone who may be experiencing the same problems.
> > > >
> > > >
> > >
> > >
> >
> >
>
>