job won't cancel, engine won't stop, 9.0 pains - Veritas Backup Exec

This is a discussion on job won't cancel, engine won't stop, 9.0 pains - Veritas Backup Exec ; In BE 9.0 without sp1, having problem with one particular server. Jobs hang, but cannot be cancelled. What's worse, the backup exec services won't stop. Using the option from the logon screen I try and stop all services but it ...

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Thread: job won't cancel, engine won't stop, 9.0 pains

  1. job won't cancel, engine won't stop, 9.0 pains

    In BE 9.0 without sp1, having problem with one particular server. Jobs hang,
    but cannot be cancelled. What's worse, the backup exec services won't stop.
    Using the option from the logon screen I try and stop all services but it
    hangs on the job engine.
    A production server that I have no choice but to reboot tonight.
    It's been much more difficult to implement 9.0 than we ever expected.



  2. Re: job won't cancel, engine won't stop, 9.0 pains


    Bill,

    I have noticed the same type of behavior and have discovered that in most
    cases the remote agent has crashed or hung. If I start (or stop and restart)
    the remote agent, then in a few minutes the backup server will go ahead and
    cancel the job, and I don't have to restart the backup server.

    I am surprised that Veritas has not built in a watchdog timer to determine
    when the remote agent has stopped responding so that the job can be failed
    and the backup schedule can proceed. I have two tape drives and twenty backup
    jobs scheduled and if two remote agents crash then nothing else gets backed
    up.

    - Mark

    "Bill Delaney" wrote:
    >In BE 9.0 without sp1, having problem with one particular server. Jobs hang,
    >but cannot be cancelled. What's worse, the backup exec services won't stop.
    >Using the option from the logon screen I try and stop all services but it
    >hangs on the job engine.
    >A production server that I have no choice but to reboot tonight.
    >It's been much more difficult to implement 9.0 than we ever expected.
    >
    >



  3. Re: job won't cancel, engine won't stop, 9.0 pains

    "I am surprised that Veritas has not built in a watchdog timer to
    determine when the remote agent has stopped responding"

    Such a thing DOES exist in v7.x and v8.x.

    Sounds like just one more reason to assume that all :"DotZero" software
    is really final public Beta to me.

    Be sure to let Veritas know. Post it to their E-mail support page.
    From the Product Support page at
    http://support.veritas.com/menu_ddProduct_BEWNT.htm follow the link on
    the left column.

    Mark Schoenbaum wrote:

    >Bill,
    >
    >I have noticed the same type of behavior and have discovered that in most
    >cases the remote agent has crashed or hung. If I start (or stop and restart)
    >the remote agent, then in a few minutes the backup server will go ahead and
    >cancel the job, and I don't have to restart the backup server.
    >
    >I am surprised that Veritas has not built in a watchdog timer to determine
    >when the remote agent has stopped responding so that the job can be failed
    >and the backup schedule can proceed. I have two tape drives and twenty backup
    >jobs scheduled and if two remote agents crash then nothing else gets backed
    >up.
    >
    >- Mark
    >
    >"Bill Delaney" wrote:
    >
    >
    >>In BE 9.0 without sp1, having problem with one particular server. Jobs hang,
    >>but cannot be cancelled. What's worse, the backup exec services won't stop.
    >>Using the option from the logon screen I try and stop all services but it
    >>hangs on the job engine.
    >>A production server that I have no choice but to reboot tonight.
    >>It's been much more difficult to implement 9.0 than we ever expected.
    >>
    >>
    >>
    >>

    >
    >
    >



  4. Re: job won't cancel, engine won't stop, 9.0 pains


    Bill,

    We have had the same problem but have at least found a fix to get around
    it without rebooting. Obtain the Kill.exe utility found in Windows Support
    tools. All you need now is the PID of the process found in Task Manager
    (Click the box in the lower left to show all processes) Drop to DOS and
    kill .

    Not a long term fix, but a patch until I can figure out what is going on
    with 9



    Ken Putnam wrote:
    >"I am surprised that Veritas has not built in a watchdog timer to
    >determine when the remote agent has stopped responding"
    >
    >Such a thing DOES exist in v7.x and v8.x.
    >
    >Sounds like just one more reason to assume that all :"DotZero" software


    >is really final public Beta to me.
    >
    >Be sure to let Veritas know. Post it to their E-mail support page.
    > From the Product Support page at
    > http://support.veritas.com/menu_ddProduct_BEWNT.htm follow the link on


    >the left column.
    >
    >Mark Schoenbaum wrote:
    >
    >>Bill,
    >>
    >>I have noticed the same type of behavior and have discovered that in most
    >>cases the remote agent has crashed or hung. If I start (or stop and restart)
    >>the remote agent, then in a few minutes the backup server will go ahead

    and
    >>cancel the job, and I don't have to restart the backup server.
    >>
    >>I am surprised that Veritas has not built in a watchdog timer to determine
    >>when the remote agent has stopped responding so that the job can be failed
    >>and the backup schedule can proceed. I have two tape drives and twenty

    backup
    >>jobs scheduled and if two remote agents crash then nothing else gets backed
    >>up.
    >>
    >>- Mark
    >>
    >>"Bill Delaney" wrote:
    >>
    >>
    >>>In BE 9.0 without sp1, having problem with one particular server. Jobs

    hang,
    >>>but cannot be cancelled. What's worse, the backup exec services won't

    stop.
    >>>Using the option from the logon screen I try and stop all services but

    it
    >>>hangs on the job engine.
    >>>A production server that I have no choice but to reboot tonight.
    >>>It's been much more difficult to implement 9.0 than we ever expected.
    >>>
    >>>
    >>>
    >>>

    >>
    >>
    >>

    >



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