Hi,
Try to take backup using NTBackup ..if its successful ..then create a new
account for BE give it Domain admin rights ...give the BE services this account
as log on account and try doing the backup.

If that is not possible then try uninstalling and reinstalling BE ...(and
do the above also) it had worked in our case

Rod

"youpski" wrote:
>
>Hi, please help me I have the weirdest problem.
>When I try to backup the System state, veritas only backs up 6 files of
the
>aprox. 1900 files it should backup. It looks like it can't access the c:\winnt\system32
>folder. I am a member of the Administrators group and have all the nescessary
>rights. I can access the folder just fine. I am running the backup under
>my own account. It displays the following error:
>
>-- Access denied to directory \System Files. ---
>-- ^ ^ ^ ^ ^ ---
>
>please, can anybody help
>grtz Y
>
>Here's the log:
>================================================== ==============
>Job Operation - Backup
>Media operation - overwrite.
>No compression enabled.
>================================================== ==============
>Media Name: "Media created 3/26/2003 08:37:20 AM"
>Backup of "\\SERVER\System?State "
>Backup set #1 on storage media #1
>Backup set description: "Backup 0007"
>Backup Type: FULL - Back Up Files - Reset Archive Bit
>Backup started on 3/26/2003 at 9:11:56 AM.
>Access denied to directory \System Files.
>^ ^ ^ ^ ^
>Database Certificate Server
>Database Registration DB
>Directory Registry
>default 131072 3/25/2003 6:06 PM
>SAM 28672 3/26/2003 8:56 AM
>SECURITY 53248 3/26/2003 8:57 AM
>software 8536064 3/26/2003 9:11 AM
>system 2707456 3/26/2003 8:56 AM
>userdiff 143360 1/17/2003 3:49 PM
>
>Backup completed on 3/26/2003 at 9:11:59 AM.
>Backed up 6 files in 1 directory.

Thanks Rod for the quick response.
NTBackup is equally unsuccessfull. i does however not complain about 'access
denied'. It also backs up some more files. 78 instead of 6. But that could
be the result of a different counter of course. Here's the result of NTBackup:
----------------------
Backup Status
Operation: Backup
Active backup destination: File
Media name: "Media created 3/26/2003 at 8:57 AM"

Backup of "System State"
Backup set #2 on media #1
Backup description: "Set created 3/26/2003 at 10:22 AM"
Backup Type: Copy

Backup started on 3/26/2003 at 10:22 AM.
Warning: The file \Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\CATMAST.cbd
in use - skipped.
Warning: The file \Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\CATMAST.cbk
in use - skipped.
Backup completed on 3/26/2003 at 10:22 AM.
Directories: 22
Files: 78
Skipped: 2
Bytes: 26,361,951
Time: 3 seconds
----------------------


"Rod Spode" wrote:
>
>Hi,
>Try to take backup using NTBackup ..if its successful ..then create a new
>account for BE give it Domain admin rights ...give the BE services this
account
>as log on account and try doing the backup.
>
>If that is not possible then try uninstalling and reinstalling BE ...(and
>do the above also) it had worked in our case
>
>Rod
>
>"youpski" wrote:
>>
>>Hi, please help me I have the weirdest problem.
>>When I try to backup the System state, veritas only backs up 6 files of
>the
>>aprox. 1900 files it should backup. It looks like it can't access the c:\winnt\system32
>>folder. I am a member of the Administrators group and have all the nescessary
>>rights. I can access the folder just fine. I am running the backup under
>>my own account. It displays the following error:
>>
>>-- Access denied to directory \System Files. ---
>>-- ^ ^ ^ ^ ^ ---
>>
>>please, can anybody help
>>grtz Y
>>
>>Here's the log:
>>================================================== ==============
>>Job Operation - Backup
>>Media operation - overwrite.
>>No compression enabled.
>>================================================== ==============
>>Media Name: "Media created 3/26/2003 08:37:20 AM"
>>Backup of "\\SERVER\System?State "
>>Backup set #1 on storage media #1
>>Backup set description: "Backup 0007"
>>Backup Type: FULL - Back Up Files - Reset Archive Bit
>>Backup started on 3/26/2003 at 9:11:56 AM.
>>Access denied to directory \System Files.
>>^ ^ ^ ^ ^
>>Database Certificate Server
>>Database Registration DB
>>Directory Registry
>>default 131072 3/25/2003 6:06 PM
>>SAM 28672 3/26/2003 8:56 AM
>>SECURITY 53248 3/26/2003 8:57 AM
>>software 8536064 3/26/2003 9:11 AM
>>system 2707456 3/26/2003 8:56 AM
>>userdiff 143360 1/17/2003 3:49 PM
>>
>>Backup completed on 3/26/2003 at 9:11:59 AM.
>>Backed up 6 files in 1 directory.
>

Hi,

I know you are already a member of the admin group …but try the following
…maybe it will help

Create a BE Service Account
Make sure it is a member of the Domain Admin group
Also make it a member of the Local Admin Group of the server on which system
state has to be backed up.
Remove the BE Service Account from the Backup Operators group.

If even after this it gives the same error then try changing the following
registry key

Stop BE services
HKLM\Software\VERITAS\Backup Exec\Engine\NTFS
Restrict Anonymous Support
Change string value to 1
Start BE services

Also check the following Veritas technote
http://seer.support.veritas.com/docs/235161.htm
and the Microsoft KB article given at the bottom of it
Check out
http://seer.support.veritas.com/docs/240090.htm

Right now,can think of only these things will let you know if I get new ideas

Thanks
Rod

"youpski" wrote:
>
>Thanks Rod for the quick response.
>NTBackup is equally unsuccessfull. i does however not complain about 'access
>denied'. It also backs up some more files. 78 instead of 6. But that could
>be the result of a different counter of course. Here's the result of NTBackup:
>----------------------
>Backup Status
>Operation: Backup
>Active backup destination: File
>Media name: "Media created 3/26/2003 at 8:57 AM"
>
>Backup of "System State"
>Backup set #2 on media #1
>Backup description: "Set created 3/26/2003 at 10:22 AM"
>Backup Type: Copy
>
>Backup started on 3/26/2003 at 10:22 AM.
>Warning: The file \Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\CATMAST.cbd
>in use - skipped.
>Warning: The file \Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\CATMAST.cbk
>in use - skipped.
>Backup completed on 3/26/2003 at 10:22 AM.
>Directories: 22
>Files: 78
>Skipped: 2
>Bytes: 26,361,951
>Time: 3 seconds
>----------------------
>
>
>"Rod Spode" wrote:
>>
>>Hi,
>>Try to take backup using NTBackup ..if its successful ..then create a new
>>account for BE give it Domain admin rights ...give the BE services this
>account
>>as log on account and try doing the backup.
>>
>>If that is not possible then try uninstalling and reinstalling BE ...(and
>>do the above also) it had worked in our case
>>
>>Rod
>>
>>"youpski" wrote:
>>>
>>>Hi, please help me I have the weirdest problem.
>>>When I try to backup the System state, veritas only backs up 6 files of
>>the
>>>aprox. 1900 files it should backup. It looks like it can't access the
c:\winnt\system32
>>>folder. I am a member of the Administrators group and have all the nescessary
>>>rights. I can access the folder just fine. I am running the backup under
>>>my own account. It displays the following error:
>>>
>>>-- Access denied to directory \System Files. ---
>>>-- ^ ^ ^ ^ ^ ---
>>>
>>>please, can anybody help
>>>grtz Y
>>>
>>>Here's the log:
>>>================================================== ==============
>>>Job Operation - Backup
>>>Media operation - overwrite.
>>>No compression enabled.
>>>================================================== ==============
>>>Media Name: "Media created 3/26/2003 08:37:20 AM"
>>>Backup of "\\SERVER\System?State "
>>>Backup set #1 on storage media #1
>>>Backup set description: "Backup 0007"
>>>Backup Type: FULL - Back Up Files - Reset Archive Bit
>>>Backup started on 3/26/2003 at 9:11:56 AM.
>>>Access denied to directory \System Files.
>>>^ ^ ^ ^ ^
>>>Database Certificate Server
>>>Database Registration DB
>>>Directory Registry
>>>default 131072 3/25/2003 6:06 PM
>>>SAM 28672 3/26/2003 8:56 AM
>>>SECURITY 53248 3/26/2003 8:57 AM
>>>software 8536064 3/26/2003 9:11 AM
>>>system 2707456 3/26/2003 8:56 AM
>>>userdiff 143360 1/17/2003 3:49 PM
>>>
>>>Backup completed on 3/26/2003 at 9:11:59 AM.
>>>Backed up 6 files in 1 directory.
>>
>

no luck......

"Rod Spode" wrote:
>
>Hi,
>
>I know you are already a member of the admin group …but try the following
>…maybe it will help
>
>Create a BE Service Account
>Make sure it is a member of the Domain Admin group
>Also make it a member of the Local Admin Group of the server on which system
>state has to be backed up.
>Remove the BE Service Account from the Backup Operators group.
>
>If even after this it gives the same error then try changing the following
>registry key
>
>Stop BE services
>HKLM\Software\VERITAS\Backup Exec\Engine\NTFS
>Restrict Anonymous Support
>Change string value to 1
>Start BE services
>
>Also check the following Veritas technote
>http://seer.support.veritas.com/docs/235161.htm
>and the Microsoft KB article given at the bottom of it
>Check out
>http://seer.support.veritas.com/docs/240090.htm
>
>Right now,can think of only these things will let you know if I get new
ideas
>
>Thanks
>Rod
>
>"youpski" wrote:
>>
>>Thanks Rod for the quick response.
>>NTBackup is equally unsuccessfull. i does however not complain about 'access
>>denied'. It also backs up some more files. 78 instead of 6. But that could
>>be the result of a different counter of course. Here's the result of NTBackup:
>>----------------------
>>Backup Status
>>Operation: Backup
>>Active backup destination: File
>>Media name: "Media created 3/26/2003 at 8:57 AM"
>>
>>Backup of "System State"
>>Backup set #2 on media #1
>>Backup description: "Set created 3/26/2003 at 10:22 AM"
>>Backup Type: Copy
>>
>>Backup started on 3/26/2003 at 10:22 AM.
>>Warning: The file \Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\CATMAST.cbd
>>in use - skipped.
>>Warning: The file \Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\CATMAST.cbk
>>in use - skipped.
>>Backup completed on 3/26/2003 at 10:22 AM.
>>Directories: 22
>>Files: 78
>>Skipped: 2
>>Bytes: 26,361,951
>>Time: 3 seconds
>>----------------------
>>
>>
>>"Rod Spode" wrote:
>>>
>>>Hi,
>>>Try to take backup using NTBackup ..if its successful ..then create a
new
>>>account for BE give it Domain admin rights ...give the BE services this
>>account
>>>as log on account and try doing the backup.
>>>
>>>If that is not possible then try uninstalling and reinstalling BE ...(and
>>>do the above also) it had worked in our case
>>>
>>>Rod
>>>
>>>"youpski" wrote:
>>>>
>>>>Hi, please help me I have the weirdest problem.
>>>>When I try to backup the System state, veritas only backs up 6 files
of
>>>the
>>>>aprox. 1900 files it should backup. It looks like it can't access the
>c:\winnt\system32
>>>>folder. I am a member of the Administrators group and have all the nescessary
>>>>rights. I can access the folder just fine. I am running the backup under
>>>>my own account. It displays the following error:
>>>>
>>>>-- Access denied to directory \System Files. ---
>>>>-- ^ ^ ^ ^ ^ ---
>>>>
>>>>please, can anybody help
>>>>grtz Y
>>>>
>>>>Here's the log:
>>>>================================================== ==============
>>>>Job Operation - Backup
>>>>Media operation - overwrite.
>>>>No compression enabled.
>>>>================================================== ==============
>>>>Media Name: "Media created 3/26/2003 08:37:20 AM"
>>>>Backup of "\\SERVER\System?State "
>>>>Backup set #1 on storage media #1
>>>>Backup set description: "Backup 0007"
>>>>Backup Type: FULL - Back Up Files - Reset Archive Bit
>>>>Backup started on 3/26/2003 at 9:11:56 AM.
>>>>Access denied to directory \System Files.
>>>>^ ^ ^ ^ ^
>>>>Database Certificate Server
>>>>Database Registration DB
>>>>Directory Registry
>>>>default 131072 3/25/2003 6:06 PM
>>>>SAM 28672 3/26/2003 8:56 AM
>>>>SECURITY 53248 3/26/2003 8:57 AM
>>>>software 8536064 3/26/2003 9:11 AM
>>>>system 2707456 3/26/2003 8:56 AM
>>>>userdiff 143360 1/17/2003 3:49 PM
>>>>
>>>>Backup completed on 3/26/2003 at 9:11:59 AM.
>>>>Backed up 6 files in 1 directory.
>>>
>>
>

For anyone ever experiencing similar problems:
Look at article:
http://support.microsoft.com/default...b;en-us;281458
Remember to restore the certificates with the 'certificates' mmc on the Local
system account (not via the IE). The IE will only restore certificate for
your user-account. The certificate restore solved the problems for me.

The cause is the signature check of system files by the dll-cache process.
And formost the two following files: CATMAST in c:\winnt\system32\catroot.
NT uses these files to read out the system state.

grtz Y


"youpski" wrote:
>
>no luck......
>
>"Rod Spode" wrote:
>>
>>Hi,
>>
>>I know you are already a member of the admin group …but try the following
>>…maybe it will help
>>
>>Create a BE Service Account
>>Make sure it is a member of the Domain Admin group
>>Also make it a member of the Local Admin Group of the server on which system
>>state has to be backed up.
>>Remove the BE Service Account from the Backup Operators group.
>>
>>If even after this it gives the same error then try changing the following
>>registry key
>>
>>Stop BE services
>>HKLM\Software\VERITAS\Backup Exec\Engine\NTFS
>>Restrict Anonymous Support
>>Change string value to 1
>>Start BE services
>>
>>Also check the following Veritas technote
>>http://seer.support.veritas.com/docs/235161.htm
>>and the Microsoft KB article given at the bottom of it
>>Check out
>>http://seer.support.veritas.com/docs/240090.htm
>>
>>Right now,can think of only these things will let you know if I get new
>ideas
>>
>>Thanks
>>Rod
>>
>>"youpski" wrote:
>>>
>>>Thanks Rod for the quick response.
>>>NTBackup is equally unsuccessfull. i does however not complain about 'access
>>>denied'. It also backs up some more files. 78 instead of 6. But that could
>>>be the result of a different counter of course. Here's the result of NTBackup:
>>>----------------------
>>>Backup Status
>>>Operation: Backup
>>>Active backup destination: File
>>>Media name: "Media created 3/26/2003 at 8:57 AM"
>>>
>>>Backup of "System State"
>>>Backup set #2 on media #1
>>>Backup description: "Set created 3/26/2003 at 10:22 AM"
>>>Backup Type: Copy
>>>
>>>Backup started on 3/26/2003 at 10:22 AM.
>>>Warning: The file \Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\CATMAST.cbd
>>>in use - skipped.
>>>Warning: The file \Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\CATMAST.cbk
>>>in use - skipped.
>>>Backup completed on 3/26/2003 at 10:22 AM.
>>>Directories: 22
>>>Files: 78
>>>Skipped: 2
>>>Bytes: 26,361,951
>>>Time: 3 seconds
>>>----------------------
>>>
>>>
>>>"Rod Spode" wrote:
>>>>
>>>>Hi,
>>>>Try to take backup using NTBackup ..if its successful ..then create a
>new
>>>>account for BE give it Domain admin rights ...give the BE services this
>>>account
>>>>as log on account and try doing the backup.
>>>>
>>>>If that is not possible then try uninstalling and reinstalling BE ...(and
>>>>do the above also) it had worked in our case
>>>>
>>>>Rod
>>>>
>>>>"youpski" wrote:
>>>>>
>>>>>Hi, please help me I have the weirdest problem.
>>>>>When I try to backup the System state, veritas only backs up 6 files
>of
>>>>the
>>>>>aprox. 1900 files it should backup. It looks like it can't access the
>>c:\winnt\system32
>>>>>folder. I am a member of the Administrators group and have all the nescessary
>>>>>rights. I can access the folder just fine. I am running the backup under
>>>>>my own account. It displays the following error:
>>>>>
>>>>>-- Access denied to directory \System Files. ---
>>>>>-- ^ ^ ^ ^ ^ ---
>>>>>
>>>>>please, can anybody help
>>>>>grtz Y
>>>>>
>>>>>Here's the log:
>>>>>================================================== ==============
>>>>>Job Operation - Backup
>>>>>Media operation - overwrite.
>>>>>No compression enabled.
>>>>>================================================== ==============
>>>>>Media Name: "Media created 3/26/2003 08:37:20 AM"
>>>>>Backup of "\\SERVER\System?State "
>>>>>Backup set #1 on storage media #1
>>>>>Backup set description: "Backup 0007"
>>>>>Backup Type: FULL - Back Up Files - Reset Archive Bit
>>>>>Backup started on 3/26/2003 at 9:11:56 AM.
>>>>>Access denied to directory \System Files.
>>>>>^ ^ ^ ^ ^
>>>>>Database Certificate Server
>>>>>Database Registration DB
>>>>>Directory Registry
>>>>>default 131072 3/25/2003 6:06 PM
>>>>>SAM 28672 3/26/2003 8:56 AM
>>>>>SECURITY 53248 3/26/2003 8:57 AM
>>>>>software 8536064 3/26/2003 9:11 AM
>>>>>system 2707456 3/26/2003 8:56 AM
>>>>>userdiff 143360 1/17/2003 3:49 PM
>>>>>
>>>>>Backup completed on 3/26/2003 at 9:11:59 AM.
>>>>>Backed up 6 files in 1 directory.
>>>>
>>>
>>
>

"youpski" wrote:
>
>For anyone ever experiencing similar problems:
>Look at article:
>http://support.microsoft.com/default...b;en-us;281458
>Remember to restore the certificates with the 'certificates' mmc on the
Local
>system account (not via the IE). The IE will only restore certificate for
>your user-account. The certificate restore solved the problems for me.
>
>The cause is the signature check of system files by the dll-cache process.
>And formost the two following files: CATMAST in c:\winnt\system32\catroot.
>NT uses these files to read out the system state.
>
>grtz Y
>
>
>"youpski" wrote:
>>
>>no luck......
>>
>>"Rod Spode" wrote:
>>>
>>>Hi,
>>>
>>>I know you are already a member of the admin group …but try the following
>>>…maybe it will help
>>>
>>>Create a BE Service Account
>>>Make sure it is a member of the Domain Admin group
>>>Also make it a member of the Local Admin Group of the server on which
system
>>>state has to be backed up.
>>>Remove the BE Service Account from the Backup Operators group.
>>>
>>>If even after this it gives the same error then try changing the following
>>>registry key
>>>
>>>Stop BE services
>>>HKLM\Software\VERITAS\Backup Exec\Engine\NTFS
>>>Restrict Anonymous Support
>>>Change string value to 1
>>>Start BE services
>>>
>>>Also check the following Veritas technote
>>>http://seer.support.veritas.com/docs/235161.htm
>>>and the Microsoft KB article given at the bottom of it
>>>Check out
>>>http://seer.support.veritas.com/docs/240090.htm
>>>
>>>Right now,can think of only these things will let you know if I get new
>>ideas
>>>
>>>Thanks
>>>Rod
>>>
>>>"youpski" wrote:
>>>>
>>>>Thanks Rod for the quick response.
>>>>NTBackup is equally unsuccessfull. i does however not complain about
'access
>>>>denied'. It also backs up some more files. 78 instead of 6. But that
could
>>>>be the result of a different counter of course. Here's the result of
NTBackup:
>>>>----------------------
>>>>Backup Status
>>>>Operation: Backup
>>>>Active backup destination: File
>>>>Media name: "Media created 3/26/2003 at 8:57 AM"
>>>>
>>>>Backup of "System State"
>>>>Backup set #2 on media #1
>>>>Backup description: "Set created 3/26/2003 at 10:22 AM"
>>>>Backup Type: Copy
>>>>
>>>>Backup started on 3/26/2003 at 10:22 AM.
>>>>Warning: The file \Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\CATMAST.cbd
>>>>in use - skipped.
>>>>Warning: The file \Boot Files\C:\WINNT\SYSTEM32\CATROOT\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\CATMAST.cbk
>>>>in use - skipped.
>>>>Backup completed on 3/26/2003 at 10:22 AM.
>>>>Directories: 22
>>>>Files: 78
>>>>Skipped: 2
>>>>Bytes: 26,361,951
>>>>Time: 3 seconds
>>>>----------------------
>>>>
>>>>
>>>>"Rod Spode" wrote:
>>>>>
>>>>>Hi,
>>>>>Try to take backup using NTBackup ..if its successful ..then create
a
>>new
>>>>>account for BE give it Domain admin rights ...give the BE services this
>>>>account
>>>>>as log on account and try doing the backup.
>>>>>
>>>>>If that is not possible then try uninstalling and reinstalling BE ...(and
>>>>>do the above also) it had worked in our case
>>>>>
>>>>>Rod
>>>>>
>>>>>"youpski" wrote:
>>>>>>
>>>>>>Hi, please help me I have the weirdest problem.
>>>>>>When I try to backup the System state, veritas only backs up 6 files
>>of
>>>>>the
>>>>>>aprox. 1900 files it should backup. It looks like it can't access the
>>>c:\winnt\system32
>>>>>>folder. I am a member of the Administrators group and have all the
nescessary
>>>>>>rights. I can access the folder just fine. I am running the backup
under
>>>>>>my own account. It displays the following error:
>>>>>>
>>>>>>-- Access denied to directory \System Files. ---
>>>>>>-- ^ ^ ^ ^ ^ ---
>>>>>>
>>>>>>please, can anybody help
>>>>>>grtz Y
>>>>>>
>>>>>>Here's the log:
>>>>>>================================================== ==============
>>>>>>Job Operation - Backup
>>>>>>Media operation - overwrite.
>>>>>>No compression enabled.
>>>>>>================================================== ==============
>>>>>>Media Name: "Media created 3/26/2003 08:37:20 AM"
>>>>>>Backup of "\\SERVER\System?State "
>>>>>>Backup set #1 on storage media #1
>>>>>>Backup set description: "Backup 0007"
>>>>>>Backup Type: FULL - Back Up Files - Reset Archive Bit
>>>>>>Backup started on 3/26/2003 at 9:11:56 AM.
>>>>>>Access denied to directory \System Files.
>>>>>>^ ^ ^ ^ ^
>>>>>>Database Certificate Server
>>>>>>Database Registration DB
>>>>>>Directory Registry
>>>>>>default 131072 3/25/2003 6:06 PM
>>>>>>SAM 28672 3/26/2003 8:56 AM
>>>>>>SECURITY 53248 3/26/2003 8:57 AM
>>>>>>software 8536064 3/26/2003 9:11 AM
>>>>>>system 2707456 3/26/2003 8:56 AM
>>>>>>userdiff 143360 1/17/2003 3:49 PM
>>>>>>
>>>>>>Backup completed on 3/26/2003 at 9:11:59 AM.
>>>>>>Backed up 6 files in 1 directory.
>>>>>
>>>>
>>>
>>
>
Hello,

Technote ID 233312 help me. The file Bewinui.uni had incorrect authentication
information. Stop all Backup Exec Services, rename the file and start the
Backup Exec services again. Run a Test Backup.

Hope this helps.

Tom