Can you ping the Unix server by name from the backup server?

Darren wrote:

>I have reinstalled BE version 8 on my server as it failed to run any operations.
> Now all operations work but i can't see my unix server after expanding the
>unix agent icon in the browser.
>
>I assumed the unix agent that was previously installed would still work.
> i have downloaded and applied the latest version of the agent and used the
>same settings in my agent.cfg file. When starting the agent there are no
>complaints and looking at tcpdump stats -i can see the agent broadcasting
>to the NT server but the server is still not displayed in BE browser. Dont
>understand what is going on?
>
>Can any one advise please?
>Darren
>
>

Thanks Ken and anyone else who can help!!

Yes i can ping by ip and my hostname and have followed the guidelines set
out in the knowledge based topic and troubleshooting the unix agent ....


The reason i had to reinstall was because the whole server died - i reinstalled
the OS - then vertias and then restored from backup - however - backupExec
wouldn't work so i uninstalled that and then reinstalled again - now the
unix side is not working!

I am foxed!!! PLEASE HELP!!!

Ken Putnam wrote:
>Can you ping the Unix server by name from the backup server?
>
>Darren wrote:
>
>>I have reinstalled BE version 8 on my server as it failed to run any operations.
>> Now all operations work but i can't see my unix server after expanding
the
>>unix agent icon in the browser.
>>
>>I assumed the unix agent that was previously installed would still work.
>> i have downloaded and applied the latest version of the agent and used
the
>>same settings in my agent.cfg file. When starting the agent there are
no
>>complaints and looking at tcpdump stats -i can see the agent broadcasting
>>to the NT server but the server is still not displayed in BE browser.
Dont
>>understand what is going on?
>>
>>Can any one advise please?
>>Darren
>>
>>
>

I've never actually used the Unix Agent so I'm out of suggestions at
this point, sorry

You may need to breakdown and open an Incident with Veritas.
or you could try E-Mail support at
http://seer.support.veritas.com/emai...dProduct=BEWNT
(URL may be wrapped)

tho reports back here to the forum indicate that suppor there is spotty
at best. many say that the response seems to be"this is too complicated
to solve via E-Mail, please open an incident", but it may be worth a try

darren wrote:

>Thanks Ken and anyone else who can help!!
>
>Yes i can ping by ip and my hostname and have followed the guidelines set
>out in the knowledge based topic and troubleshooting the unix agent ....
>
>
>The reason i had to reinstall was because the whole server died - i reinstalled
>the OS - then vertias and then restored from backup - however - backupExec
>wouldn't work so i uninstalled that and then reinstalled again - now the
>unix side is not working!
>
>I am foxed!!! PLEASE HELP!!!
>
>Ken Putnam wrote:
>
>
>>Can you ping the Unix server by name from the backup server?
>>
>>Darren wrote:
>>
>>
>>
>>>I have reinstalled BE version 8 on my server as it failed to run any operations.
>>>Now all operations work but i can't see my unix server after expanding
>>>
>>>
>the
>
>
>>>unix agent icon in the browser.
>>>
>>>I assumed the unix agent that was previously installed would still work.
>>>i have downloaded and applied the latest version of the agent and used
>>>
>>>
>the
>
>
>>>same settings in my agent.cfg file. When starting the agent there are
>>>
>>>
>no
>
>
>>>complaints and looking at tcpdump stats -i can see the agent broadcasting
>>>to the NT server but the server is still not displayed in BE browser.
>>>
>>>
>Dont
>
>
>>>understand what is going on?
>>>
>>>Can any one advise please?
>>>Darren
>>>
>>>
>>>
>>>
>
>
>

Just to let u know - i upgraded from version 8 build 3311 to 8.5 .... rebooted
and the Unix agent is now being seen! Bit strange as the previous unix agent
worked fine with version 8.

Happy Days!

Darren

Ken Putnam wrote:
>I've never actually used the Unix Agent so I'm out of suggestions at
>this point, sorry
>
>You may need to breakdown and open an Incident with Veritas.
>or you could try E-Mail support at
>http://seer.support.veritas.com/emai...dProduct=BEWNT
>(URL may be wrapped)
>
>tho reports back here to the forum indicate that suppor there is spotty

>at best. many say that the response seems to be"this is too complicated

>to solve via E-Mail, please open an incident", but it may be worth a try
>
>darren wrote:
>
>>Thanks Ken and anyone else who can help!!
>>
>>Yes i can ping by ip and my hostname and have followed the guidelines set
>>out in the knowledge based topic and troubleshooting the unix agent ....
>>
>>
>>The reason i had to reinstall was because the whole server died - i reinstalled
>>the OS - then vertias and then restored from backup - however - backupExec
>>wouldn't work so i uninstalled that and then reinstalled again - now the
>>unix side is not working!
>>
>>I am foxed!!! PLEASE HELP!!!
>>
>>Ken Putnam wrote:
>>
>>
>>>Can you ping the Unix server by name from the backup server?
>>>
>>>Darren wrote:
>>>
>>>
>>>
>>>>I have reinstalled BE version 8 on my server as it failed to run any
operations.
>>>>Now all operations work but i can't see my unix server after expanding
>>>>
>>>>
>>the
>>
>>
>>>>unix agent icon in the browser.
>>>>
>>>>I assumed the unix agent that was previously installed would still work.
>>>>i have downloaded and applied the latest version of the agent and used
>>>>
>>>>
>>the
>>
>>
>>>>same settings in my agent.cfg file. When starting the agent there are
>>>>
>>>>
>>no
>>
>>
>>>>complaints and looking at tcpdump stats -i can see the agent broadcasting
>>>>to the NT server but the server is still not displayed in BE browser.

>>>>
>>>>
>>Dont
>>
>>
>>>>understand what is going on?
>>>>
>>>>Can any one advise please?
>>>>Darren
>>>>
>>>>
>>>>
>>>>
>>
>>
>>
>