See
http://seer.support.veritas.com/docs/233459.htm
http://seer.support.veritas.com/docs/239756.htm
http://seer.support.veritas.com/docs/240173.htm
http://seer.support.veritas.com/docs/233217.htm

Jason Reynolds wrote:

>I was backing up a server and got the following message:
>
>Remote Agent for Windows NT/2000 not present - performing standard backup
>WARNING: Media servers cannot completely protect remote
>Windows 2000 servers or workstations unless the Backup
>Exec Remote Agent for Windows NT/2000 is installed
>and running on each remote Windows 2000 server or
>workstation to be protected. Data loss can occur if the
>Remote Agent for Windows NT/2000 is not running
>while backing up remote Windows 2000 computers.
>
>The odd thing is that the agent has been installed and working fine for a
>few weeks now. Suddenly it gets this message. I looked in the services
>and the remote agent was started successfully with no issues. IS there any
>cases of the agent not being recognized even though the service says it is
>running?
>
>