Please follow the steps ( a,b & c ) mentioned below for configuring the
Exchange mailbox backup:

A ) On Exchange server
===========

1) Create one new Mailbox enabled user ( bkadmin ).

2) Add "bkadmin" to Domain Admin & Local Administrator group.

3) start Microsoft Exchange Administrator. With the Exchange Site icon

highlighted, select File Properties from the menu. Select the Permissions

tab. Click Add. The Add Users and Groups window will appear. Highlight the

Backup Exec Service account "bkadmin". Click Add .Click OK. Set
the "Role" (permission level) to Admin. Click OK.



B ) If Backup Exec and exchange are running on the same machine.
==========

1) Logon using "bkadmin" locally.

2) Configure Outlook profile using Exchange service.

3) Send Mail to some different user.

4) Copy MAPI32.DLL from Program Files\common files\system\mapi\1033\nt
to
Veritas\Backup Exec\ NT

5) Stop all the Backup Exec services.

6) Rename the bewinui.uni file to bewinui.old ( Path= Program
files\Veritas\Backup Exec\NT\DATA )

7) Restart all the backup exec service.

8) Start Backup Exec and try to connect to mailboxes.

C ) If Backup Exec is running on different server.
=============

1) Log on using bkadmin to exchange domain.

2) Configure Outlook profile using Exchange service.

3) Send Mail to some different user.

4) From Exchange server, copy EDBBCLI.DLL file to \winnt\system32 (to the
Backup Exec server)

(it is very essential that EDBBCLI.DLL file to be exactly the same version
on both the Exchange server and the BackupExec server)

5) Copy MAPI32.DLL from Program Files\common files\system\mapi\1033\nt
to
Veritas\Backup Exec\ NT

6) Stop all the Backup Exec services.

7) Rename the bewinui.uni file to bewinui.old ( Path= Program
files\Veritas\Backup Exec\NT\DATA )

8) Restart all the backup exec service.

9) Start Backup Exec and select the mailboxes and provide connect info
as
bkadmin.


10) Confirm that Exchange administrator utility is installed and
connecting to
exchange server.

You may also want to refer to the following techNote:

[How to configure Backup Exec for Windows NT v8.x, v7.3 and v7.2 to

perform individual mail box backups (including mail boxes in multiple

Exchange sites)]
http://seer.support.veritas.com/docs/192259.htm


Please Note: Free Upgrade to BENT v8.5 for licensed BENT v8.0 customers:
============

[BENT v8.5 build 3572 rc9 (Intel) (English) (SBS Support) Serial # Req.]
http://seer.support.veritas.com/docs/235770.htm

Please download the file from the above URL and run setup on top of
existing installation.
You also need to upgrade all the Agents/Options installed using BENT v8.5

installation files.
Serial Numbers of BENT v8.0 will work with BENT v8.5




If the issue persists after following the above steps, please revert back

with the following in a single zip file:

1. Bediag.fax file of Backup Exec (and Exchange server if Exchange is
remote to Backup Exec)

Please refer to the following Technote for creating Bediag:

[How to create a BEDIAG.FAX report on a local or remote machine using the

BEDIAG.EXE syntax switches. ]
http://seer.support.veritas.com/docs/204980.htm


2. sgmon

Please refer to the following Technote for creating Sgmon:

[SGMON.EXE - How to perform a live debug of any Backup Exec for Windows NT

v7.3 and 8.x ]
http://seer.support.veritas.com/docs/190979.htm

Start Sgmon and then try to connect to mailbox.

3. System and Application log (evt format) Backup Exec (and Exchange server

if Exchange is remote to Backup Exec)

4.System info for Backup Exec (and Exchange server if Exchange is remote
to
Backup Exec) [run winmsd and send the file]


Regards,
Vmail Team
VERITAS Technical Services

Vsupport Services
The delivery of world class, worldwide support infrastructure,Whose
quality is the main determinant for purchasing VERITAS products and service.

For telephone contact numbers, please choose your product from the
list @ http://support.veritas.com/phonesup/

Vsupport Technical Services Website: http://support.veritas.com
Vsupport Email Notification Service:
http://support.veritas.com/info/alerts.htm

Vsupport Knowledgebase:
http://seer.support.veritas.com/search/techsearch.asp

If all possible solutions contained within this e-mail have been
followed,and the issue still exists, you should then telephone VERITAS
Technical Support for further assistance.For information on local telephone

numbers,
Please visit http://support.veritas.com and select 'Contact Support'.

Please note that you may be charged for this service.

For the latest details on pricing, please visit
http://support.veritas.com/srv_portf...ing_matrix.htm.