Server reboots when backup starts, scheduled job then disappears - Veritas Backup Exec

This is a discussion on Server reboots when backup starts, scheduled job then disappears - Veritas Backup Exec ; Hi A client of ours is running BackupExec v8.5 (NT and 2000) on a server running WinNT4 SP6a - Small Business Server 4.5. The server is also running Exchange 5 ,IIS, Proxy. A 'Full' backup job is scheduled to run ...

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  1. Server reboots when backup starts, scheduled job then disappears

    Hi

    A client of ours is running BackupExec v8.5 (NT and 2000) on a server
    running WinNT4 SP6a - Small Business Server 4.5. The server is also running
    Exchange 5 ,IIS, Proxy.
    A 'Full' backup job is scheduled to run Mon to Fri at 4pm every evening.
    The backup selection covers several user and program folders plus exchange
    user mailbox's.

    This is the problem:
    Most evenings the server reboots just after the backup starts (4:15pm to be
    approx.). After rebooting and logging back onto the system, BackupExec no
    longer shows that job (not even a successful or failed message) and the next
    scheduled job is shown. I've tried to run the same backup job manually and
    this has the same effect. I've also tried recreating the backupjob after
    removing all history details within the C:\....BackupExec\NT\Data folder.

    Has anyone ever seen this message as any suggestions would be welcome.

    Thanks

    Neil



  2. Re: Server reboots when backup starts, scheduled job then disappears

    Further details on this problem:

    When the server shuts down/reboots my client recieves a 'blue screen of
    death' message. The error given is a 'STOP 0x0000001E in NTOSKRNL at
    801235cd'.

    Any suggestions as the Microsoft KB doesn't have anything on this (apart
    from an old listing for NT4 SP5)

    Cheers

    Neil



  3. Re: Server reboots when backup starts, scheduled job then disappears

    I am having this problem too. It's a Compaq SBS server with SBS 4.5 and BUE
    8.x. Except the reboot is a NT Bugcheck Event ID 4188 and EVENT ID's 1018. .
    I was told by someone at MS that this is a know problem on Compaq servers.
    They suggested I update the Firmware in the server and the SCSI ctrlr
    drivers in NT.

    "Neil Morphew" wrote in message
    news:3c46f398@hronntp01....
    > Hi
    >
    > A client of ours is running BackupExec v8.5 (NT and 2000) on a server
    > running WinNT4 SP6a - Small Business Server 4.5. The server is also

    running
    > Exchange 5 ,IIS, Proxy.
    > A 'Full' backup job is scheduled to run Mon to Fri at 4pm every evening.
    > The backup selection covers several user and program folders plus exchange
    > user mailbox's.
    >
    > This is the problem:
    > Most evenings the server reboots just after the backup starts (4:15pm to

    be
    > approx.). After rebooting and logging back onto the system, BackupExec no
    > longer shows that job (not even a successful or failed message) and the

    next
    > scheduled job is shown. I've tried to run the same backup job manually

    and
    > this has the same effect. I've also tried recreating the backupjob after
    > removing all history details within the C:\....BackupExec\NT\Data folder.
    >
    > Has anyone ever seen this message as any suggestions would be welcome.
    >
    > Thanks
    >
    > Neil
    >
    >




  4. Re: Server reboots when backup starts, scheduled job then disappears

    Hi Dave

    Sorry to hear that you're having a similar problem, frustrating isn't it.
    As there is a known issue with Compaq servers I think that the firmware and
    SCSI updates will work. If not, I've got a few things to try - straight
    from Veritas (I'll list the at the bottom).

    Unfortunately your prob isn't the same as mine, I'm not using a Compaq
    server, and microsoft don't have a specific issue with HP - the only KB
    articles I can find cover fixes within SP5, and as the server is up to SP6a
    I don't think they'll help at all. I'm back on my clients site next week so
    if the problem is solved I'll post up how.

    Cheers

    Neil

    Things to try (straight from Veritas support)

    1. If no other non-Microsoft Applications are running on the Backup Exec
    Server, download the MDAC 2.5 (SP2) Update.
    http://www.microsoft.com/data/download_25SP2.htm . Stop the all of the
    Backup Exec, SQL, Exchange, and Norton Anti-Virus Services in control panel,
    services. Apply the update, then reboot the server.

    2. Confirm that you are not running into any issues with resources, such as
    memory or running out of hard disk space on the server.

    3. Check Control Panel, add/remove programs to see if the Backup Exec Open
    File Option is installed. If it is, deselect is in the job properties prior
    to running another backup.

    4. Try to run a backup job with the SQL, Exchange, and Norton Anti-virus
    Services stopped.

    5. Stop the Backup Exec Services and see if you can run a backup with the
    Native NT4 Backup Utility. If the server reboots at this point, you have a
    hardware or operating system issue.

    6. Re-apply SP6A to the server.




  5. Re: Server reboots when backup starts, scheduled job then disappears


    So, Neil



    "Neil Morphew" wrote:
    >Hi Dave
    >
    >Sorry to hear that you're having a similar problem, frustrating isn't it.
    >As there is a known issue with Compaq servers I think that the firmware

    and
    >SCSI updates will work. If not, I've got a few things to try - straight
    >from Veritas (I'll list the at the bottom).
    >
    >Unfortunately your prob isn't the same as mine, I'm not using a Compaq
    >server, and microsoft don't have a specific issue with HP - the only KB
    >articles I can find cover fixes within SP5, and as the server is up to SP6a
    >I don't think they'll help at all. I'm back on my clients site next week

    so
    >if the problem is solved I'll post up how.
    >
    >Cheers
    >
    >Neil
    >
    >Things to try (straight from Veritas support)
    >
    >1. If no other non-Microsoft Applications are running on the Backup Exec
    >Server, download the MDAC 2.5 (SP2) Update.
    >http://www.microsoft.com/data/download_25SP2.htm . Stop the all of the
    >Backup Exec, SQL, Exchange, and Norton Anti-Virus Services in control panel,
    >services. Apply the update, then reboot the server.
    >
    >2. Confirm that you are not running into any issues with resources, such

    as
    >memory or running out of hard disk space on the server.
    >
    >3. Check Control Panel, add/remove programs to see if the Backup Exec Open
    >File Option is installed. If it is, deselect is in the job properties prior
    >to running another backup.
    >
    >4. Try to run a backup job with the SQL, Exchange, and Norton Anti-virus
    >Services stopped.
    >
    >5. Stop the Backup Exec Services and see if you can run a backup with the
    >Native NT4 Backup Utility. If the server reboots at this point, you have

    a
    >hardware or operating system issue.
    >
    >6. Re-apply SP6A to the server.
    >
    >
    >



  6. Re: Server reboots when backup starts, scheduled job then disappears


    So, Neil



    "Neil Morphew" wrote:
    >Hi Dave
    >
    >Sorry to hear that you're having a similar problem, frustrating isn't it.
    >As there is a known issue with Compaq servers I think that the firmware

    and
    >SCSI updates will work. If not, I've got a few things to try - straight
    >from Veritas (I'll list the at the bottom).
    >
    >Unfortunately your prob isn't the same as mine, I'm not using a Compaq
    >server, and microsoft don't have a specific issue with HP - the only KB
    >articles I can find cover fixes within SP5, and as the server is up to SP6a
    >I don't think they'll help at all. I'm back on my clients site next week

    so
    >if the problem is solved I'll post up how.
    >
    >Cheers
    >
    >Neil
    >
    >Things to try (straight from Veritas support)
    >
    >1. If no other non-Microsoft Applications are running on the Backup Exec
    >Server, download the MDAC 2.5 (SP2) Update.
    >http://www.microsoft.com/data/download_25SP2.htm . Stop the all of the
    >Backup Exec, SQL, Exchange, and Norton Anti-Virus Services in control panel,
    >services. Apply the update, then reboot the server.
    >
    >2. Confirm that you are not running into any issues with resources, such

    as
    >memory or running out of hard disk space on the server.
    >
    >3. Check Control Panel, add/remove programs to see if the Backup Exec Open
    >File Option is installed. If it is, deselect is in the job properties prior
    >to running another backup.
    >
    >4. Try to run a backup job with the SQL, Exchange, and Norton Anti-virus
    >Services stopped.
    >
    >5. Stop the Backup Exec Services and see if you can run a backup with the
    >Native NT4 Backup Utility. If the server reboots at this point, you have

    a
    >hardware or operating system issue.
    >
    >6. Re-apply SP6A to the server.
    >
    >
    >



  7. Re: Server reboots when backup starts, scheduled job then disappears


    So, Neil



    "Neil Morphew" wrote:
    >Hi Dave
    >
    >Sorry to hear that you're having a similar problem, frustrating isn't it.
    >As there is a known issue with Compaq servers I think that the firmware

    and
    >SCSI updates will work. If not, I've got a few things to try - straight
    >from Veritas (I'll list the at the bottom).
    >
    >Unfortunately your prob isn't the same as mine, I'm not using a Compaq
    >server, and microsoft don't have a specific issue with HP - the only KB
    >articles I can find cover fixes within SP5, and as the server is up to SP6a
    >I don't think they'll help at all. I'm back on my clients site next week

    so
    >if the problem is solved I'll post up how.
    >
    >Cheers
    >
    >Neil
    >
    >Things to try (straight from Veritas support)
    >
    >1. If no other non-Microsoft Applications are running on the Backup Exec
    >Server, download the MDAC 2.5 (SP2) Update.
    >http://www.microsoft.com/data/download_25SP2.htm . Stop the all of the
    >Backup Exec, SQL, Exchange, and Norton Anti-Virus Services in control panel,
    >services. Apply the update, then reboot the server.
    >
    >2. Confirm that you are not running into any issues with resources, such

    as
    >memory or running out of hard disk space on the server.
    >
    >3. Check Control Panel, add/remove programs to see if the Backup Exec Open
    >File Option is installed. If it is, deselect is in the job properties prior
    >to running another backup.
    >
    >4. Try to run a backup job with the SQL, Exchange, and Norton Anti-virus
    >Services stopped.
    >
    >5. Stop the Backup Exec Services and see if you can run a backup with the
    >Native NT4 Backup Utility. If the server reboots at this point, you have

    a
    >hardware or operating system issue.
    >
    >6. Re-apply SP6A to the server.
    >
    >
    >



  8. Re: Server reboots when backup starts, scheduled job then disappears


    So, Neil

    Did you ever get this resolved? I have a new client experiencing the same
    problems. Any help would be appreciated.

    Thanks - Ed

    "Neil Morphew" wrote:
    >Hi Dave
    >
    >Sorry to hear that you're having a similar problem, frustrating isn't it.
    >As there is a known issue with Compaq servers I think that the firmware

    and
    >SCSI updates will work. If not, I've got a few things to try - straight
    >from Veritas (I'll list the at the bottom).
    >
    >Unfortunately your prob isn't the same as mine, I'm not using a Compaq
    >server, and microsoft don't have a specific issue with HP - the only KB
    >articles I can find cover fixes within SP5, and as the server is up to SP6a
    >I don't think they'll help at all. I'm back on my clients site next week

    so
    >if the problem is solved I'll post up how.
    >
    >Cheers
    >
    >Neil
    >
    >Things to try (straight from Veritas support)
    >
    >1. If no other non-Microsoft Applications are running on the Backup Exec
    >Server, download the MDAC 2.5 (SP2) Update.
    >http://www.microsoft.com/data/download_25SP2.htm . Stop the all of the
    >Backup Exec, SQL, Exchange, and Norton Anti-Virus Services in control panel,
    >services. Apply the update, then reboot the server.
    >
    >2. Confirm that you are not running into any issues with resources, such

    as
    >memory or running out of hard disk space on the server.
    >
    >3. Check Control Panel, add/remove programs to see if the Backup Exec Open
    >File Option is installed. If it is, deselect is in the job properties prior
    >to running another backup.
    >
    >4. Try to run a backup job with the SQL, Exchange, and Norton Anti-virus
    >Services stopped.
    >
    >5. Stop the Backup Exec Services and see if you can run a backup with the
    >Native NT4 Backup Utility. If the server reboots at this point, you have

    a
    >hardware or operating system issue.
    >
    >6. Re-apply SP6A to the server.
    >
    >
    >



  9. Re: Server reboots when backup starts, scheduled job then disappears


    I have seen this on my server. Running WinNT 4.0. I check the event log
    and found that is was a reboot from a bug check. There is a MS article about
    his Q266196, but it only says to contact Veritas about this error.

    It has something to do with Otman5.sys drvier, but it does not indicate what
    the fix is.

    If you search for a hot fix at support.veritas.com look for your version
    and build, if it matches try that hotfix.

    Wouldn't hurt to have Veritas walk you through that.



    "Dave Clausen" wrote:
    >I am having this problem too. It's a Compaq SBS server with SBS 4.5 and

    BUE
    >8.x. Except the reboot is a NT Bugcheck Event ID 4188 and EVENT ID's 1018.


  10. Re: Server reboots when backup starts, scheduled job then disappears


    I have responded to the newsgroup item "Backup Exec causing Server reboot?".
    I think my response there may be applicable to your situation also. Or
    at least I hope so as I know how frustrating these problems can be... Especially
    when you have idiot customers intermating (prob not spelt right but sounds
    good) that it is your fault!!
    My colleague had the same problem too and after about 30 attempts at a backup,
    the reboot came back with a 'send/don't send error repot to MS' and actually
    came back with a hotfix that worked. Patience required!!


    "Ed Roth" wrote:
    >
    >So, Neil
    >
    >Did you ever get this resolved? I have a new client experiencing the same
    >problems. Any help would be appreciated.
    >
    >Thanks - Ed
    >
    >"Neil Morphew" wrote:
    >>Hi Dave
    >>
    >>Sorry to hear that you're having a similar problem, frustrating isn't it.
    >>As there is a known issue with Compaq servers I think that the firmware

    >and
    >>SCSI updates will work. If not, I've got a few things to try - straight
    >>from Veritas (I'll list the at the bottom).
    >>
    >>Unfortunately your prob isn't the same as mine, I'm not using a Compaq
    >>server, and microsoft don't have a specific issue with HP - the only KB
    >>articles I can find cover fixes within SP5, and as the server is up to

    SP6a
    >>I don't think they'll help at all. I'm back on my clients site next week

    >so
    >>if the problem is solved I'll post up how.
    >>
    >>Cheers
    >>
    >>Neil
    >>
    >>Things to try (straight from Veritas support)
    >>
    >>1. If no other non-Microsoft Applications are running on the Backup Exec
    >>Server, download the MDAC 2.5 (SP2) Update.
    >>http://www.microsoft.com/data/download_25SP2.htm . Stop the all of the
    >>Backup Exec, SQL, Exchange, and Norton Anti-Virus Services in control panel,
    >>services. Apply the update, then reboot the server.
    >>
    >>2. Confirm that you are not running into any issues with resources, such

    >as
    >>memory or running out of hard disk space on the server.
    >>
    >>3. Check Control Panel, add/remove programs to see if the Backup Exec Open
    >>File Option is installed. If it is, deselect is in the job properties prior
    >>to running another backup.
    >>
    >>4. Try to run a backup job with the SQL, Exchange, and Norton Anti-virus
    >>Services stopped.
    >>
    >>5. Stop the Backup Exec Services and see if you can run a backup with the
    >>Native NT4 Backup Utility. If the server reboots at this point, you have

    >a
    >>hardware or operating system issue.
    >>
    >>6. Re-apply SP6A to the server.
    >>
    >>
    >>

    >



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