Backup exec jobs disappear. (Both 7.3 and 8.6) - Veritas Backup Exec

This is a discussion on Backup exec jobs disappear. (Both 7.3 and 8.6) - Veritas Backup Exec ; Tip of the iceburg in that subject line. Ran BE 7.3 for a solid month without incident. Then software would not load and tape eject would not work (external SCZI drive,) until I rebooted. Since then I've swapped the drivers, ...

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Thread: Backup exec jobs disappear. (Both 7.3 and 8.6)

  1. Backup exec jobs disappear. (Both 7.3 and 8.6)


    Tip of the iceburg in that subject line. Ran BE 7.3 for a solid month without
    incident. Then software would not load and tape eject would not work (external
    SCZI drive,) until I rebooted. Since then I've swapped the drivers, installed
    over original software, uninstalled/reinstalled the software, unistalled
    and deleted all BE files then reinstalled, and upgraded to 8.6. The upgrade
    appears to have worked however, this is a 60-day fix (eval.) But the subject
    line problem still occurs even after the upgrade. Backup jobs will RANDOMLY
    disappear. Veritas has given me 3 answers. 1) Use Veritas Drivers. 2)
    Don't have the software eject the tape. 3) Call the support line to deal
    with it. 1) Is a bad answer, 2) Isn't an answer, and 3) well, I don't have
    a support contract cause I wouldn't need it if the software worked properly.
    Any Ideas would be great guys.
    Steve

  2. Re: Backup exec jobs disappear. (Both 7.3 and 8.6)

    my jobs are disappearing also, the problem in my case is that the job engine
    service shuts down sometime during the backup. specifically, during the
    backup of exchange mailboxes. i have several things i want to try, but i
    just wanted to share what i had now to see if our cases are related. if i
    can't figure this out on my own, i'll have to give Veritas a call (we have a
    support contract). i'll be sure to post my findings here.

    i am running BE 8.6 on a Windows 2000 Server (full version with license),
    using the latest agents.

    later,
    tony

    "Steve" wrote in message news:3b69847d$1@hronntp01....
    >
    > Tip of the iceburg in that subject line. Ran BE 7.3 for a solid month

    without
    > incident. Then software would not load and tape eject would not work

    (external
    > SCZI drive,) until I rebooted. Since then I've swapped the drivers,

    installed
    > over original software, uninstalled/reinstalled the software, unistalled
    > and deleted all BE files then reinstalled, and upgraded to 8.6. The

    upgrade
    > appears to have worked however, this is a 60-day fix (eval.) But the

    subject
    > line problem still occurs even after the upgrade. Backup jobs will

    RANDOMLY
    > disappear. Veritas has given me 3 answers. 1) Use Veritas Drivers. 2)
    > Don't have the software eject the tape. 3) Call the support line to deal
    > with it. 1) Is a bad answer, 2) Isn't an answer, and 3) well, I don't

    have
    > a support contract cause I wouldn't need it if the software worked

    properly.
    > Any Ideas would be great guys.
    > Steve




  3. Re: Backup exec jobs disappear. (Both 7.3 and 8.6)


    Any information you can share would be great. I've got an extra variable
    i.e (SQL Backup) but this appears to be an unresolved issue that MANY people
    are going through, and I have yet to find any success stories.
    thanks,
    Steve

    "tony brown" wrote:
    >my jobs are disappearing also, the problem in my case is that the job engine
    >service shuts down sometime during the backup. specifically, during the
    >backup of exchange mailboxes. i have several things i want to try, but

    i
    >just wanted to share what i had now to see if our cases are related. if

    i
    >can't figure this out on my own, i'll have to give Veritas a call (we have

    a
    >support contract). i'll be sure to post my findings here.
    >
    >i am running BE 8.6 on a Windows 2000 Server (full version with license),
    >using the latest agents.
    >
    >later,
    >tony
    >
    >"Steve" wrote in message news:3b69847d$1@hronntp01....
    >>
    >> Tip of the iceburg in that subject line. Ran BE 7.3 for a solid month

    >without
    >> incident. Then software would not load and tape eject would not work

    >(external
    >> SCZI drive,) until I rebooted. Since then I've swapped the drivers,

    >installed
    >> over original software, uninstalled/reinstalled the software, unistalled
    >> and deleted all BE files then reinstalled, and upgraded to 8.6. The

    >upgrade
    >> appears to have worked however, this is a 60-day fix (eval.) But the

    >subject
    >> line problem still occurs even after the upgrade. Backup jobs will

    >RANDOMLY
    >> disappear. Veritas has given me 3 answers. 1) Use Veritas Drivers.

    2)
    >> Don't have the software eject the tape. 3) Call the support line to deal
    >> with it. 1) Is a bad answer, 2) Isn't an answer, and 3) well, I don't

    >have
    >> a support contract cause I wouldn't need it if the software worked

    >properly.
    >> Any Ideas would be great guys.
    >> Steve

    >
    >



  4. Re: Backup exec jobs disappear. (Both 7.3 and 8.6)


    Check your event logs. I had a similar instance of "disappearing job histories"
    under 8.5.

    Several of our backup servers were crashing mid-backup with a STOP 0x0000004d
    error (= memory leak). The servers affected all had heavily compressed data
    drives and the backups only crashed once the backup hit these. Because the
    server crashed, the job histories were not written to the logs - hence the
    gaps in job monitor. Ran a catalog job on the tape of a 'crashed job' and
    it listed all files backed up to the point where it crashed.

    We then checked the last file (listed on the catalog) on the server. For
    every server this turned out to be a large, compressed, corrupt file (db
    or pst in our case). Excluding this file from the backup job allowed the
    backup to run without error and without the server crashing.

    We worked out the following: compressed files need to be uncompressed prior
    to backup (we use NT software compression to store our data and hardware
    compression to back it up - But even if you use software for both, B.Exec
    still needs to uncompress prior to backup as B.Exec uses its own compression).
    It appears B.Exec tries to uncompress files in their entirety in memory
    prior to backing up (this would be logical as otherwise it would need to
    write to disk...). Possibly then, when it attempts this with very large
    files, it fills up both RAM and the pagefile to the point where they fall
    over.

    Please note that the above is theoretical - we are still liaising with veritas
    for a solution on this one. But if you are having similar problems - check
    your event logs and, if necessary exclude troublesome files as a temporary
    workaround.

    "tony brown" wrote:
    >my jobs are disappearing also, the problem in my case is that the job engine
    >service shuts down sometime during the backup. specifically, during the
    >backup of exchange mailboxes. i have several things i want to try, but

    i
    >just wanted to share what i had now to see if our cases are related. if

    i
    >can't figure this out on my own, i'll have to give Veritas a call (we have

    a
    >support contract). i'll be sure to post my findings here.
    >
    >i am running BE 8.6 on a Windows 2000 Server (full version with license),
    >using the latest agents.
    >
    >later,
    >tony
    >
    >"Steve" wrote in message news:3b69847d$1@hronntp01....
    >>
    >> Tip of the iceburg in that subject line. Ran BE 7.3 for a solid month

    >without
    >> incident. Then software would not load and tape eject would not work

    >(external
    >> SCZI drive,) until I rebooted. Since then I've swapped the drivers,

    >installed
    >> over original software, uninstalled/reinstalled the software, unistalled
    >> and deleted all BE files then reinstalled, and upgraded to 8.6. The

    >upgrade
    >> appears to have worked however, this is a 60-day fix (eval.) But the

    >subject
    >> line problem still occurs even after the upgrade. Backup jobs will

    >RANDOMLY
    >> disappear. Veritas has given me 3 answers. 1) Use Veritas Drivers.

    2)
    >> Don't have the software eject the tape. 3) Call the support line to deal
    >> with it. 1) Is a bad answer, 2) Isn't an answer, and 3) well, I don't

    >have
    >> a support contract cause I wouldn't need it if the software worked

    >properly.
    >> Any Ideas would be great guys.
    >> Steve

    >
    >



  5. Re: Backup exec jobs disappear. (Both 7.3 and 8.6)


    I will have to agree with Anthony.
    I have been experiencing this problem and happen to read this article when
    I searched for the Windows stop error 0x0000004D.
    This problem looked like a memory leak, but I couldn't figure out why it
    was happening. Our system had been working perfectly for 6 months.
    Being a software company, we recently started using a tool called VM Ware.
    Our people had started sharing some of the setup files between each other.
    These files were over a GB in size and they happen to copy them to our Public
    share which is compressed through Windows.
    Each time the system would backup these files the virtual memory would be
    used and then fill up. The next morning we would see the stop error. After
    removing the files from the compressed area the system is working fine.
    My next step is to increase my virtual memory, because I know the users will
    do this to me again.

    "Anthony" wrote:
    >
    >Check your event logs. I had a similar instance of "disappearing job histories"
    >under 8.5.
    >
    >Several of our backup servers were crashing mid-backup with a STOP 0x0000004d
    >error (= memory leak). The servers affected all had heavily compressed

    data
    >drives and the backups only crashed once the backup hit these. Because

    the
    >server crashed, the job histories were not written to the logs - hence the
    >gaps in job monitor. Ran a catalog job on the tape of a 'crashed job' and
    >it listed all files backed up to the point where it crashed.
    >
    >We then checked the last file (listed on the catalog) on the server. For
    >every server this turned out to be a large, compressed, corrupt file (db
    >or pst in our case). Excluding this file from the backup job allowed the
    >backup to run without error and without the server crashing.
    >
    >We worked out the following: compressed files need to be uncompressed prior
    >to backup (we use NT software compression to store our data and hardware
    >compression to back it up - But even if you use software for both, B.Exec
    >still needs to uncompress prior to backup as B.Exec uses its own compression).
    > It appears B.Exec tries to uncompress files in their entirety in memory
    >prior to backing up (this would be logical as otherwise it would need to
    >write to disk...). Possibly then, when it attempts this with very large
    >files, it fills up both RAM and the pagefile to the point where they fall
    >over.
    >
    >Please note that the above is theoretical - we are still liaising with veritas
    >for a solution on this one. But if you are having similar problems - check
    >your event logs and, if necessary exclude troublesome files as a temporary
    >workaround.
    >
    >"tony brown" wrote:
    >>my jobs are disappearing also, the problem in my case is that the job engine
    >>service shuts down sometime during the backup. specifically, during the
    >>backup of exchange mailboxes. i have several things i want to try, but

    >i
    >>just wanted to share what i had now to see if our cases are related. if

    >i
    >>can't figure this out on my own, i'll have to give Veritas a call (we have

    >a
    >>support contract). i'll be sure to post my findings here.
    >>
    >>i am running BE 8.6 on a Windows 2000 Server (full version with license),
    >>using the latest agents.
    >>
    >>later,
    >>tony
    >>
    >>"Steve" wrote in message news:3b69847d$1@hronntp01....
    >>>
    >>> Tip of the iceburg in that subject line. Ran BE 7.3 for a solid month

    >>without
    >>> incident. Then software would not load and tape eject would not work

    >>(external
    >>> SCZI drive,) until I rebooted. Since then I've swapped the drivers,

    >>installed
    >>> over original software, uninstalled/reinstalled the software, unistalled
    >>> and deleted all BE files then reinstalled, and upgraded to 8.6. The

    >>upgrade
    >>> appears to have worked however, this is a 60-day fix (eval.) But the

    >>subject
    >>> line problem still occurs even after the upgrade. Backup jobs will

    >>RANDOMLY
    >>> disappear. Veritas has given me 3 answers. 1) Use Veritas Drivers.


    >2)
    >>> Don't have the software eject the tape. 3) Call the support line to

    deal
    >>> with it. 1) Is a bad answer, 2) Isn't an answer, and 3) well, I don't

    >>have
    >>> a support contract cause I wouldn't need it if the software worked

    >>properly.
    >>> Any Ideas would be great guys.
    >>> Steve

    >>
    >>

    >



  6. Re: Backup exec jobs disappear. (Both 7.3 and 8.6)


    I was having the same problem, but we figured it out, all I did was update
    my scsi drivers through the web checkup option in adaptec software, give
    it a try , this will also take care of any CRC errors you may receive. also
    make sure you are using remote agent for your backups this helps a great
    deal.

    "Andrew Mayberry" wrote:
    >
    >I will have to agree with Anthony.
    >I have been experiencing this problem and happen to read this article when
    >I searched for the Windows stop error 0x0000004D.
    >This problem looked like a memory leak, but I couldn't figure out why it
    >was happening. Our system had been working perfectly for 6 months.
    >Being a software company, we recently started using a tool called VM Ware.
    > Our people had started sharing some of the setup files between each other.
    > These files were over a GB in size and they happen to copy them to our

    Public
    >share which is compressed through Windows.
    >Each time the system would backup these files the virtual memory would be
    >used and then fill up. The next morning we would see the stop error. After
    >removing the files from the compressed area the system is working fine.
    >My next step is to increase my virtual memory, because I know the users

    will
    >do this to me again.
    >
    >"Anthony" wrote:
    >>
    >>Check your event logs. I had a similar instance of "disappearing job histories"
    >>under 8.5.
    >>
    >>Several of our backup servers were crashing mid-backup with a STOP 0x0000004d
    >>error (= memory leak). The servers affected all had heavily compressed

    >data
    >>drives and the backups only crashed once the backup hit these. Because

    >the
    >>server crashed, the job histories were not written to the logs - hence

    the
    >>gaps in job monitor. Ran a catalog job on the tape of a 'crashed job'

    and
    >>it listed all files backed up to the point where it crashed.
    >>
    >>We then checked the last file (listed on the catalog) on the server. For
    >>every server this turned out to be a large, compressed, corrupt file (db
    >>or pst in our case). Excluding this file from the backup job allowed the
    >>backup to run without error and without the server crashing.
    >>
    >>We worked out the following: compressed files need to be uncompressed prior
    >>to backup (we use NT software compression to store our data and hardware
    >>compression to back it up - But even if you use software for both, B.Exec
    >>still needs to uncompress prior to backup as B.Exec uses its own compression).
    >> It appears B.Exec tries to uncompress files in their entirety in memory
    >>prior to backing up (this would be logical as otherwise it would need to
    >>write to disk...). Possibly then, when it attempts this with very large
    >>files, it fills up both RAM and the pagefile to the point where they fall
    >>over.
    >>
    >>Please note that the above is theoretical - we are still liaising with

    veritas
    >>for a solution on this one. But if you are having similar problems - check
    >>your event logs and, if necessary exclude troublesome files as a temporary
    >>workaround.
    >>
    >>"tony brown" wrote:
    >>>my jobs are disappearing also, the problem in my case is that the job

    engine
    >>>service shuts down sometime during the backup. specifically, during the
    >>>backup of exchange mailboxes. i have several things i want to try, but

    >>i
    >>>just wanted to share what i had now to see if our cases are related.

    if
    >>i
    >>>can't figure this out on my own, i'll have to give Veritas a call (we

    have
    >>a
    >>>support contract). i'll be sure to post my findings here.
    >>>
    >>>i am running BE 8.6 on a Windows 2000 Server (full version with license),
    >>>using the latest agents.
    >>>
    >>>later,
    >>>tony
    >>>
    >>>"Steve" wrote in message news:3b69847d$1@hronntp01....
    >>>>
    >>>> Tip of the iceburg in that subject line. Ran BE 7.3 for a solid month
    >>>without
    >>>> incident. Then software would not load and tape eject would not work
    >>>(external
    >>>> SCZI drive,) until I rebooted. Since then I've swapped the drivers,
    >>>installed
    >>>> over original software, uninstalled/reinstalled the software, unistalled
    >>>> and deleted all BE files then reinstalled, and upgraded to 8.6. The
    >>>upgrade
    >>>> appears to have worked however, this is a 60-day fix (eval.) But the
    >>>subject
    >>>> line problem still occurs even after the upgrade. Backup jobs will
    >>>RANDOMLY
    >>>> disappear. Veritas has given me 3 answers. 1) Use Veritas Drivers.

    >
    >>2)
    >>>> Don't have the software eject the tape. 3) Call the support line to

    >deal
    >>>> with it. 1) Is a bad answer, 2) Isn't an answer, and 3) well, I don't
    >>>have
    >>>> a support contract cause I wouldn't need it if the software worked
    >>>properly.
    >>>> Any Ideas would be great guys.
    >>>> Steve
    >>>
    >>>

    >>

    >



  7. Re: Backup exec jobs disappear. (Both 7.3 and 8.6)


    http://seer.support.veritas.com/docs/191158.htm

    "jeff" wrote:
    >
    >I was having the same problem, but we figured it out, all I did was update
    >my scsi drivers through the web checkup option in adaptec software, give
    >it a try , this will also take care of any CRC errors you may receive. also
    >make sure you are using remote agent for your backups this helps a great
    >deal.
    >
    >"Andrew Mayberry" wrote:
    >>
    >>I will have to agree with Anthony.
    >>I have been experiencing this problem and happen to read this article when
    >>I searched for the Windows stop error 0x0000004D.
    >>This problem looked like a memory leak, but I couldn't figure out why it
    >>was happening. Our system had been working perfectly for 6 months.
    >>Being a software company, we recently started using a tool called VM Ware.
    >> Our people had started sharing some of the setup files between each other.
    >> These files were over a GB in size and they happen to copy them to our

    >Public
    >>share which is compressed through Windows.
    >>Each time the system would backup these files the virtual memory would

    be
    >>used and then fill up. The next morning we would see the stop error.

    After
    >>removing the files from the compressed area the system is working fine.
    >>My next step is to increase my virtual memory, because I know the users

    >will
    >>do this to me again.
    >>
    >>"Anthony" wrote:
    >>>
    >>>Check your event logs. I had a similar instance of "disappearing job

    histories"
    >>>under 8.5.
    >>>
    >>>Several of our backup servers were crashing mid-backup with a STOP 0x0000004d
    >>>error (= memory leak). The servers affected all had heavily compressed

    >>data
    >>>drives and the backups only crashed once the backup hit these. Because

    >>the
    >>>server crashed, the job histories were not written to the logs - hence

    >the
    >>>gaps in job monitor. Ran a catalog job on the tape of a 'crashed job'

    >and
    >>>it listed all files backed up to the point where it crashed.
    >>>
    >>>We then checked the last file (listed on the catalog) on the server.

    For
    >>>every server this turned out to be a large, compressed, corrupt file (db
    >>>or pst in our case). Excluding this file from the backup job allowed

    the
    >>>backup to run without error and without the server crashing.
    >>>
    >>>We worked out the following: compressed files need to be uncompressed

    prior
    >>>to backup (we use NT software compression to store our data and hardware
    >>>compression to back it up - But even if you use software for both, B.Exec
    >>>still needs to uncompress prior to backup as B.Exec uses its own compression).
    >>> It appears B.Exec tries to uncompress files in their entirety in memory
    >>>prior to backing up (this would be logical as otherwise it would need

    to
    >>>write to disk...). Possibly then, when it attempts this with very large
    >>>files, it fills up both RAM and the pagefile to the point where they fall
    >>>over.
    >>>
    >>>Please note that the above is theoretical - we are still liaising with

    >veritas
    >>>for a solution on this one. But if you are having similar problems -

    check
    >>>your event logs and, if necessary exclude troublesome files as a temporary
    >>>workaround.
    >>>
    >>>"tony brown" wrote:
    >>>>my jobs are disappearing also, the problem in my case is that the job

    >engine
    >>>>service shuts down sometime during the backup. specifically, during

    the
    >>>>backup of exchange mailboxes. i have several things i want to try, but
    >>>i
    >>>>just wanted to share what i had now to see if our cases are related.


    >if
    >>>i
    >>>>can't figure this out on my own, i'll have to give Veritas a call (we

    >have
    >>>a
    >>>>support contract). i'll be sure to post my findings here.
    >>>>
    >>>>i am running BE 8.6 on a Windows 2000 Server (full version with license),
    >>>>using the latest agents.
    >>>>
    >>>>later,
    >>>>tony
    >>>>
    >>>>"Steve" wrote in message news:3b69847d$1@hronntp01....
    >>>>>
    >>>>> Tip of the iceburg in that subject line. Ran BE 7.3 for a solid month
    >>>>without
    >>>>> incident. Then software would not load and tape eject would not work
    >>>>(external
    >>>>> SCZI drive,) until I rebooted. Since then I've swapped the drivers,
    >>>>installed
    >>>>> over original software, uninstalled/reinstalled the software, unistalled
    >>>>> and deleted all BE files then reinstalled, and upgraded to 8.6. The
    >>>>upgrade
    >>>>> appears to have worked however, this is a 60-day fix (eval.) But the
    >>>>subject
    >>>>> line problem still occurs even after the upgrade. Backup jobs will
    >>>>RANDOMLY
    >>>>> disappear. Veritas has given me 3 answers. 1) Use Veritas Drivers.

    >>
    >>>2)
    >>>>> Don't have the software eject the tape. 3) Call the support line to

    >>deal
    >>>>> with it. 1) Is a bad answer, 2) Isn't an answer, and 3) well, I don't
    >>>>have
    >>>>> a support contract cause I wouldn't need it if the software worked
    >>>>properly.
    >>>>> Any Ideas would be great guys.
    >>>>> Steve
    >>>>
    >>>>
    >>>

    >>

    >



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