Sounds to me like the tapes my not be compatible with that drive.

"Erin Ash" wrote:
>
>I have a HP SURESTORE 418 DLT AUTOLOADER with several tapes in it that I
would
>like use. The tapes are relatively new and have not been used much. I
would
>like to erase and reuse them. When I try to erase them, I get an alert
saying
>that the device requires cleaning. I cleaned the device this week with
a
>brand new cleaning tape. If I try to back up anything on these tapes as
>they are, I get an alert telling me to erase them as they are unrecognized
>media. I am certain we have been able to use these tapes before. A couple
>of other tapes that are already in the device are currently working for
me.
> Any ideas to help me get out of this seemingly never-ending loop?
>
>Thanks
>

I do not believe BENT can tell when you have cleaned the drive. You might
need to reset the cleaning stats for the drive manually from the Drive
Statistics dialog.

Mark


"Ken Putnam" wrote in message
news:3b6724b9$1@hronntp01....
>
> Sounds to me like the tapes my not be compatible with that drive.
>
> "Erin Ash" wrote:
> >
> >I have a HP SURESTORE 418 DLT AUTOLOADER with several tapes in it that I
> would
> >like use. The tapes are relatively new and have not been used much. I
> would
> >like to erase and reuse them. When I try to erase them, I get an alert
> saying
> >that the device requires cleaning. I cleaned the device this week with
> a
> >brand new cleaning tape. If I try to back up anything on these tapes as
> >they are, I get an alert telling me to erase them as they are
unrecognized
> >media. I am certain we have been able to use these tapes before. A
couple
> >of other tapes that are already in the device are currently working for
> me.
> > Any ideas to help me get out of this seemingly never-ending loop?
> >
> >Thanks
> >
>

All of the tapes that I am using in that backup device are HP DLTtape IV Data
Cartridges. I have three out of seven that work.


"Ken Putnam" wrote:
>
>Sounds to me like the tapes my not be compatible with that drive.
>
>"Erin Ash" wrote:
>>
>>I have a HP SURESTORE 418 DLT AUTOLOADER with several tapes in it that
I
>would
>>like use. The tapes are relatively new and have not been used much. I
>would
>>like to erase and reuse them. When I try to erase them, I get an alert
>saying
>>that the device requires cleaning. I cleaned the device this week with
>a
>>brand new cleaning tape. If I try to back up anything on these tapes as
>>they are, I get an alert telling me to erase them as they are unrecognized
>>media. I am certain we have been able to use these tapes before. A couple
>>of other tapes that are already in the device are currently working for
>me.
>> Any ideas to help me get out of this seemingly never-ending loop?
>>
>>Thanks
>>
>

Pardon my ignorance, but how do I do that?

"Mark D. Spiteri" wrote:
>I do not believe BENT can tell when you have cleaned the drive. You might
>need to reset the cleaning stats for the drive manually from the Drive
>Statistics dialog.
>
>Mark
>
>
>"Ken Putnam" wrote in message
>news:3b6724b9$1@hronntp01....
>>
>> Sounds to me like the tapes my not be compatible with that drive.
>>
>> "Erin Ash" wrote:
>> >
>> >I have a HP SURESTORE 418 DLT AUTOLOADER with several tapes in it that
I
>> would
>> >like use. The tapes are relatively new and have not been used much.
I
>> would
>> >like to erase and reuse them. When I try to erase them, I get an alert
>> saying
>> >that the device requires cleaning. I cleaned the device this week with
>> a
>> >brand new cleaning tape. If I try to back up anything on these tapes
as
>> >they are, I get an alert telling me to erase them as they are
>unrecognized
>> >media. I am certain we have been able to use these tapes before. A
>couple
>> >of other tapes that are already in the device are currently working for
>> me.
>> > Any ideas to help me get out of this seemingly never-ending loop?
>> >
>> >Thanks
>> >
>>
>
>

From the GUI, Devices Tab, right click the drive, Propreties, Statistics
(I think that's it, I'm not in the office today)

"Erin Ash" wrote:
>
>Pardon my ignorance, but how do I do that?
>
>"Mark D. Spiteri" wrote:
>>I do not believe BENT can tell when you have cleaned the drive. You might
>>need to reset the cleaning stats for the drive manually from the Drive
>>Statistics dialog.
>>
>>Mark
>>
>>
>>"Ken Putnam" wrote in message
>>news:3b6724b9$1@hronntp01....
>>>
>>> Sounds to me like the tapes my not be compatible with that drive.
>>>
>>> "Erin Ash" wrote:
>>> >
>>> >I have a HP SURESTORE 418 DLT AUTOLOADER with several tapes in it that
>I
>>> would
>>> >like use. The tapes are relatively new and have not been used much.
> I
>>> would
>>> >like to erase and reuse them. When I try to erase them, I get an alert
>>> saying
>>> >that the device requires cleaning. I cleaned the device this week with
>>> a
>>> >brand new cleaning tape. If I try to back up anything on these tapes
>as
>>> >they are, I get an alert telling me to erase them as they are
>>unrecognized
>>> >media. I am certain we have been able to use these tapes before. A
>>couple
>>> >of other tapes that are already in the device are currently working
for
>>> me.
>>> > Any ideas to help me get out of this seemingly never-ending loop?
>>> >
>>> >Thanks
>>> >
>>>
>>
>>
>

That only works when you have a stand-alone device. Mine is an autoloader.
I checked the cleaning stats on the drives and it does reset them as they
are supposed to automatically. If this is any more help, when I do an inventory,
all of the tapes come up ok. When my backups run at night, they label those
particular tapes as bad media.

"ken Putnam" wrote:
>
>From the GUI, Devices Tab, right click the drive, Propreties, Statistics

>(I think that's it, I'm not in the office today)
>
>"Erin Ash" wrote:
>>
>>Pardon my ignorance, but how do I do that?
>>
>>"Mark D. Spiteri" wrote:
>>>I do not believe BENT can tell when you have cleaned the drive. You might
>>>need to reset the cleaning stats for the drive manually from the Drive
>>>Statistics dialog.
>>>
>>>Mark
>>>
>>>
>>>"Ken Putnam" wrote in message
>>>news:3b6724b9$1@hronntp01....
>>>>
>>>> Sounds to me like the tapes my not be compatible with that drive.
>>>>
>>>> "Erin Ash" wrote:
>>>> >
>>>> >I have a HP SURESTORE 418 DLT AUTOLOADER with several tapes in it that
>>I
>>>> would
>>>> >like use. The tapes are relatively new and have not been used much.
>> I
>>>> would
>>>> >like to erase and reuse them. When I try to erase them, I get an alert
>>>> saying
>>>> >that the device requires cleaning. I cleaned the device this week
with
>>>> a
>>>> >brand new cleaning tape. If I try to back up anything on these tapes
>>as
>>>> >they are, I get an alert telling me to erase them as they are
>>>unrecognized
>>>> >media. I am certain we have been able to use these tapes before.
A
>>>couple
>>>> >of other tapes that are already in the device are currently working
>for
>>>> me.
>>>> > Any ideas to help me get out of this seemingly never-ending loop?
>>>> >
>>>> >Thanks
>>>> >
>>>>
>>>
>>>
>>
>

What version and build of BackupExec?

almost sounds like you need to apply MediaFix-234341.

See http://seer.support.veritas.com/docs/233735.htm
and http://seer.support.veritas.com/docs/234341.htm


"Erin Ash" wrote:
>
>That only works when you have a stand-alone device. Mine is an autoloader.
> I checked the cleaning stats on the drives and it does reset them as they
>are supposed to automatically. If this is any more help, when I do an inventory,
>all of the tapes come up ok. When my backups run at night, they label those
>particular tapes as bad media.
>
>"ken Putnam" wrote:
>>
>>From the GUI, Devices Tab, right click the drive, Propreties, Statistics
>
>>(I think that's it, I'm not in the office today)
>>
>>"Erin Ash" wrote:
>>>
>>>Pardon my ignorance, but how do I do that?
>>>
>>>"Mark D. Spiteri" wrote:
>>>>I do not believe BENT can tell when you have cleaned the drive. You might
>>>>need to reset the cleaning stats for the drive manually from the Drive
>>>>Statistics dialog.
>>>>
>>>>Mark
>>>>
>>>>
>>>>"Ken Putnam" wrote in message
>>>>news:3b6724b9$1@hronntp01....
>>>>>
>>>>> Sounds to me like the tapes my not be compatible with that drive.
>>>>>
>>>>> "Erin Ash" wrote:
>>>>> >
>>>>> >I have a HP SURESTORE 418 DLT AUTOLOADER with several tapes in it
that
>>>I
>>>>> would
>>>>> >like use. The tapes are relatively new and have not been used much.
>>> I
>>>>> would
>>>>> >like to erase and reuse them. When I try to erase them, I get an
alert
>>>>> saying
>>>>> >that the device requires cleaning. I cleaned the device this week
>with
>>>>> a
>>>>> >brand new cleaning tape. If I try to back up anything on these tapes
>>>as
>>>>> >they are, I get an alert telling me to erase them as they are
>>>>unrecognized
>>>>> >media. I am certain we have been able to use these tapes before.

>A
>>>>couple
>>>>> >of other tapes that are already in the device are currently working
>>for
>>>>> me.
>>>>> > Any ideas to help me get out of this seemingly never-ending loop?
>>>>> >
>>>>> >Thanks
>>>>> >
>>>>>
>>>>
>>>>
>>>
>>
>

Actually, I already applied that patch yesterday.

"Ken Putnam" wrote:
>
>What version and build of BackupExec?
>
>almost sounds like you need to apply MediaFix-234341.
>
>See http://seer.support.veritas.com/docs/233735.htm
>and http://seer.support.veritas.com/docs/234341.htm
>
>
>"Erin Ash" wrote:
>>
>>That only works when you have a stand-alone device. Mine is an autoloader.
>> I checked the cleaning stats on the drives and it does reset them as they
>>are supposed to automatically. If this is any more help, when I do an
inventory,
>>all of the tapes come up ok. When my backups run at night, they label
those
>>particular tapes as bad media.
>>
>>"ken Putnam" wrote:
>>>
>>>From the GUI, Devices Tab, right click the drive, Propreties, Statistics
>>
>>>(I think that's it, I'm not in the office today)
>>>
>>>"Erin Ash" wrote:
>>>>
>>>>Pardon my ignorance, but how do I do that?
>>>>
>>>>"Mark D. Spiteri" wrote:
>>>>>I do not believe BENT can tell when you have cleaned the drive. You
might
>>>>>need to reset the cleaning stats for the drive manually from the Drive
>>>>>Statistics dialog.
>>>>>
>>>>>Mark
>>>>>
>>>>>
>>>>>"Ken Putnam" wrote in message
>>>>>news:3b6724b9$1@hronntp01....
>>>>>>
>>>>>> Sounds to me like the tapes my not be compatible with that drive.
>>>>>>
>>>>>> "Erin Ash" wrote:
>>>>>> >
>>>>>> >I have a HP SURESTORE 418 DLT AUTOLOADER with several tapes in it
>that
>>>>I
>>>>>> would
>>>>>> >like use. The tapes are relatively new and have not been used much.
>>>> I
>>>>>> would
>>>>>> >like to erase and reuse them. When I try to erase them, I get an
>alert
>>>>>> saying
>>>>>> >that the device requires cleaning. I cleaned the device this week
>>with
>>>>>> a
>>>>>> >brand new cleaning tape. If I try to back up anything on these tapes
>>>>as
>>>>>> >they are, I get an alert telling me to erase them as they are
>>>>>unrecognized
>>>>>> >media. I am certain we have been able to use these tapes before.
>
>>A
>>>>>couple
>>>>>> >of other tapes that are already in the device are currently working
>>>for
>>>>>> me.
>>>>>> > Any ideas to help me get out of this seemingly never-ending loop?
>>>>>> >
>>>>>> >Thanks
>>>>>> >
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>
>

Version 8.5 Rev 3571.



"Ken Putnam" wrote:
>
>What version and build of BackupExec?
>
>almost sounds like you need to apply MediaFix-234341.
>
>See http://seer.support.veritas.com/docs/233735.htm
>and http://seer.support.veritas.com/docs/234341.htm
>
>
>"Erin Ash" wrote:
>>
>>That only works when you have a stand-alone device. Mine is an autoloader.
>> I checked the cleaning stats on the drives and it does reset them as they
>>are supposed to automatically. If this is any more help, when I do an
inventory,
>>all of the tapes come up ok. When my backups run at night, they label
those
>>particular tapes as bad media.
>>
>>"ken Putnam" wrote:
>>>
>>>From the GUI, Devices Tab, right click the drive, Propreties, Statistics
>>
>>>(I think that's it, I'm not in the office today)
>>>
>>>"Erin Ash" wrote:
>>>>
>>>>Pardon my ignorance, but how do I do that?
>>>>
>>>>"Mark D. Spiteri" wrote:
>>>>>I do not believe BENT can tell when you have cleaned the drive. You
might
>>>>>need to reset the cleaning stats for the drive manually from the Drive
>>>>>Statistics dialog.
>>>>>
>>>>>Mark
>>>>>
>>>>>
>>>>>"Ken Putnam" wrote in message
>>>>>news:3b6724b9$1@hronntp01....
>>>>>>
>>>>>> Sounds to me like the tapes my not be compatible with that drive.
>>>>>>
>>>>>> "Erin Ash" wrote:
>>>>>> >
>>>>>> >I have a HP SURESTORE 418 DLT AUTOLOADER with several tapes in it
>that
>>>>I
>>>>>> would
>>>>>> >like use. The tapes are relatively new and have not been used much.
>>>> I
>>>>>> would
>>>>>> >like to erase and reuse them. When I try to erase them, I get an
>alert
>>>>>> saying
>>>>>> >that the device requires cleaning. I cleaned the device this week
>>with
>>>>>> a
>>>>>> >brand new cleaning tape. If I try to back up anything on these tapes
>>>>as
>>>>>> >they are, I get an alert telling me to erase them as they are
>>>>>unrecognized
>>>>>> >media. I am certain we have been able to use these tapes before.
>
>>A
>>>>>couple
>>>>>> >of other tapes that are already in the device are currently working
>>>for
>>>>>> me.
>>>>>> > Any ideas to help me get out of this seemingly never-ending loop?
>>>>>> >
>>>>>> >Thanks
>>>>>> >
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>
>

That patch won't "fix" any tapes already affected.

It only prevents them from becoming "unrecognized" in the future.

Erin Ash wrote:

> Actually, I already applied that patch yesterday.
>
> "Ken Putnam" wrote:
> >
> >What version and build of BackupExec?
> >
> >almost sounds like you need to apply MediaFix-234341.
> >
> >See http://seer.support.veritas.com/docs/233735.htm
> >and http://seer.support.veritas.com/docs/234341.htm
> >
> >
> >"Erin Ash" wrote:
> >>
> >>That only works when you have a stand-alone device. Mine is an autoloader.
> >> I checked the cleaning stats on the drives and it does reset them as they
> >>are supposed to automatically. If this is any more help, when I do an
> inventory,
> >>all of the tapes come up ok. When my backups run at night, they label
> those
> >>particular tapes as bad media.
> >>
> >>"ken Putnam" wrote:
> >>>
> >>>From the GUI, Devices Tab, right click the drive, Propreties, Statistics
> >>
> >>>(I think that's it, I'm not in the office today)
> >>>
> >>>"Erin Ash" wrote:
> >>>>
> >>>>Pardon my ignorance, but how do I do that?
> >>>>
> >>>>"Mark D. Spiteri" wrote:
> >>>>>I do not believe BENT can tell when you have cleaned the drive. You
> might
> >>>>>need to reset the cleaning stats for the drive manually from the Drive
> >>>>>Statistics dialog.
> >>>>>
> >>>>>Mark
> >>>>>
> >>>>>
> >>>>>"Ken Putnam" wrote in message
> >>>>>news:3b6724b9$1@hronntp01....
> >>>>>>
> >>>>>> Sounds to me like the tapes my not be compatible with that drive.
> >>>>>>
> >>>>>> "Erin Ash" wrote:
> >>>>>> >
> >>>>>> >I have a HP SURESTORE 418 DLT AUTOLOADER with several tapes in it
> >that
> >>>>I
> >>>>>> would
> >>>>>> >like use. The tapes are relatively new and have not been used much.
> >>>> I
> >>>>>> would
> >>>>>> >like to erase and reuse them. When I try to erase them, I get an
> >alert
> >>>>>> saying
> >>>>>> >that the device requires cleaning. I cleaned the device this week
> >>with
> >>>>>> a
> >>>>>> >brand new cleaning tape. If I try to back up anything on these tapes
> >>>>as
> >>>>>> >they are, I get an alert telling me to erase them as they are
> >>>>>unrecognized
> >>>>>> >media. I am certain we have been able to use these tapes before.
> >
> >>A
> >>>>>couple
> >>>>>> >of other tapes that are already in the device are currently working
> >>>for
> >>>>>> me.
> >>>>>> > Any ideas to help me get out of this seemingly never-ending loop?
> >>>>>> >
> >>>>>> >Thanks
> >>>>>> >
> >>>>>>
> >>>>>
> >>>>>
> >>>>
> >>>
> >>
> >

I fixed the problem on my own using someone else's fix for a different problem.
I ran 6 clean jobs on each of my DLT autloaders in a row and now I can use
my tapes as if there were never any problems. Thanks for everyone's help.
Seems to be quite the expensive problem though. Would hate for that to
happen again soon because these cleaning tapes are expensive.



Ken Putnam wrote:
>That patch won't "fix" any tapes already affected.
>
>It only prevents them from becoming "unrecognized" in the future.
>
>Erin Ash wrote:
>
>> Actually, I already applied that patch yesterday.
>>
>> "Ken Putnam" wrote:
>> >
>> >What version and build of BackupExec?
>> >
>> >almost sounds like you need to apply MediaFix-234341.
>> >
>> >See http://seer.support.veritas.com/docs/233735.htm
>> >and http://seer.support.veritas.com/docs/234341.htm
>> >
>> >
>> >"Erin Ash" wrote:
>> >>
>> >>That only works when you have a stand-alone device. Mine is an autoloader.
>> >> I checked the cleaning stats on the drives and it does reset them as
they
>> >>are supposed to automatically. If this is any more help, when I do
an
>> inventory,
>> >>all of the tapes come up ok. When my backups run at night, they label
>> those
>> >>particular tapes as bad media.
>> >>
>> >>"ken Putnam" wrote:
>> >>>
>> >>>From the GUI, Devices Tab, right click the drive, Propreties, Statistics
>> >>
>> >>>(I think that's it, I'm not in the office today)
>> >>>
>> >>>"Erin Ash" wrote:
>> >>>>
>> >>>>Pardon my ignorance, but how do I do that?
>> >>>>
>> >>>>"Mark D. Spiteri" wrote:
>> >>>>>I do not believe BENT can tell when you have cleaned the drive. You
>> might
>> >>>>>need to reset the cleaning stats for the drive manually from the
Drive
>> >>>>>Statistics dialog.
>> >>>>>
>> >>>>>Mark
>> >>>>>
>> >>>>>
>> >>>>>"Ken Putnam" wrote in message
>> >>>>>news:3b6724b9$1@hronntp01....
>> >>>>>>
>> >>>>>> Sounds to me like the tapes my not be compatible with that drive.
>> >>>>>>
>> >>>>>> "Erin Ash" wrote:
>> >>>>>> >
>> >>>>>> >I have a HP SURESTORE 418 DLT AUTOLOADER with several tapes in
it
>> >that
>> >>>>I
>> >>>>>> would
>> >>>>>> >like use. The tapes are relatively new and have not been used
much.
>> >>>> I
>> >>>>>> would
>> >>>>>> >like to erase and reuse them. When I try to erase them, I get
an
>> >alert
>> >>>>>> saying
>> >>>>>> >that the device requires cleaning. I cleaned the device this
week
>> >>with
>> >>>>>> a
>> >>>>>> >brand new cleaning tape. If I try to back up anything on these
tapes
>> >>>>as
>> >>>>>> >they are, I get an alert telling me to erase them as they are
>> >>>>>unrecognized
>> >>>>>> >media. I am certain we have been able to use these tapes before.
>> >
>> >>A
>> >>>>>couple
>> >>>>>> >of other tapes that are already in the device are currently working
>> >>>for
>> >>>>>> me.
>> >>>>>> > Any ideas to help me get out of this seemingly never-ending loop?
>> >>>>>> >
>> >>>>>> >Thanks
>> >>>>>> >
>> >>>>>>
>> >>>>>
>> >>>>>
>> >>>>
>> >>>
>> >>
>> >
>