Easiest thing to do is to go to the E-Mail support page at
http://seer.support.veritas.com/emai...BEWNT&crumb=on

(URL may be wrapped)
Give them the v7 serial number and the v8 upgrade serial. They will send you back a
v8 install serial.

Or you can call Veritas. Not sure if this would cost you the charge for a Tech
Support incident or not.

Chandra wrote:

> Hi All,
>
> I want to upgrade my Backup exec version 7.3 Single Edition to Version 8.5
> Advanced Server Edition. However, it is unsuccessful and returned me this
> error: "Unable to detect a previously installed version of Backup Exec which
> automatically approves this upgrade. Please Contact VERITAS Software Corporation
> by using the information provided on the CD booklet".
>
> For your info, I installed Version 7.3 first on my NT machine and tried to
> upgrade it. Below are the detail steps that I did:
> 1) Install version 7.3 on windows NT + SP6 (This machine doesn't contain
> backup device)
> 2) All Backup Services are running.
> 3) Install upgrade version of Advanced Server 8.5 edition and returned me
> the error. Tried several and without luck.
>
> Appreciate it if anyone can give input or clues.
>
> Thanks,
> Chandra
> (ChandraShin@yahoo.com)