"Eric Perrone" wrote:
>Hello,
>We have a problem where we cannot eject our autoloader cartridge if the
>Backup Exec Device and Media Service is running. Is that normal? If not
>does any one know how to fix this?
>
>Thanks
>Eric
>
>
Eric,
In Backup Exec under Devices right click on your drive and select Unlock.
This should let you eject your tapes. Some drives have an eject over-ride
that lets you hold the eject button down for 30 sec or so to force an eject.


Good Luck
Dan W