a couple of things...

1) make sure you have SR-1 installed on Outlook (not really sure if this
matters, but you definitely don't want to have chintsy security on your
server)
2) have the backup services sign on as that account name
3) add the backup service account (svcbackup) to Exchange's Delagation
Control (through Exchange System Manager)

we had a lot of problems with this also, and this helped us get things
straight... let me know if everything works out

tony brown

"Travis Laird" wrote in message
news:3aad190e$1@hronntp01....
> I have been trying to get BackupExec 8.5 to allow me to select Exchange2k
> mailboxes for individual backup with zero success. I created a service
> account (svcbackup) with a mail box. Installed Outlook 2k and configured
the
> profile to access the svcbackup account. Although I have the svcbackup
> account in the domain admins group, I set explicit access at the server
> level and I can actually open other users mailboxes through outlook. With
> all of that working, all I get is the "Enter the service account mailbox
> dialog". I used the debug instructions from the knowledgebase and am able
to
> see that it "can't find the account in the site" message. Does anyone have
> any thoughts on this? Thanks for any help.
>
> Travis Laird
> tlaird@adsx.com
>
>

Tony,

Thanks for the info. We are using Outlook2k SR1, backup services are running
under the svcbackup account and the svcbackup account has Exchange
Administrator rights through delegation.

Any other suggestions that might help. Thanks again for the help.

Travis Laird

"tony brown" wrote in message
news:3aad1f9c$1@hronntp01....
> a couple of things...
>
> 1) make sure you have SR-1 installed on Outlook (not really sure if this
> matters, but you definitely don't want to have chintsy security on your
> server)
> 2) have the backup services sign on as that account name
> 3) add the backup service account (svcbackup) to Exchange's Delagation
> Control (through Exchange System Manager)
>
> we had a lot of problems with this also, and this helped us get things
> straight... let me know if everything works out
>
> tony brown
>
> "Travis Laird" wrote in message
> news:3aad190e$1@hronntp01....
> > I have been trying to get BackupExec 8.5 to allow me to select
Exchange2k
> > mailboxes for individual backup with zero success. I created a service
> > account (svcbackup) with a mail box. Installed Outlook 2k and configured
> the
> > profile to access the svcbackup account. Although I have the svcbackup
> > account in the domain admins group, I set explicit access at the server
> > level and I can actually open other users mailboxes through outlook.
With
> > all of that working, all I get is the "Enter the service account mailbox
> > dialog". I used the debug instructions from the knowledgebase and am
able
> to
> > see that it "can't find the account in the site" message. Does anyone
have
> > any thoughts on this? Thanks for any help.
> >
> > Travis Laird
> > tlaird@adsx.com
> >
> >
>
>

I know this is common sense stuff, but just to be sure...

1) make sure that svcbackup has an Exchange mailbox
2) when logging onto the server, make sure you log onto it as svcbackup
3) if all else fails, try using your domain admin account for everything
instead (use only if no one except admins are backing up and restoring
stuff... we actually had to do this in order for it to work right, go
figure)

good luck man, cause I'm outta answers for this one

tony

"Travis Laird" wrote in message
news:3aad2331$1@hronntp01....
> Tony,
>
> Thanks for the info. We are using Outlook2k SR1, backup services are
running
> under the svcbackup account and the svcbackup account has Exchange
> Administrator rights through delegation.
>
> Any other suggestions that might help. Thanks again for the help.
>
> Travis Laird
>
> "tony brown" wrote in message
> news:3aad1f9c$1@hronntp01....
> > a couple of things...
> >
> > 1) make sure you have SR-1 installed on Outlook (not really sure if this
> > matters, but you definitely don't want to have chintsy security on your
> > server)
> > 2) have the backup services sign on as that account name
> > 3) add the backup service account (svcbackup) to Exchange's Delagation
> > Control (through Exchange System Manager)
> >
> > we had a lot of problems with this also, and this helped us get things
> > straight... let me know if everything works out
> >
> > tony brown
> >
> > "Travis Laird" wrote in message
> > news:3aad190e$1@hronntp01....
> > > I have been trying to get BackupExec 8.5 to allow me to select
> Exchange2k
> > > mailboxes for individual backup with zero success. I created a service
> > > account (svcbackup) with a mail box. Installed Outlook 2k and
configured
> > the
> > > profile to access the svcbackup account. Although I have the svcbackup
> > > account in the domain admins group, I set explicit access at the
server
> > > level and I can actually open other users mailboxes through outlook.
> With
> > > all of that working, all I get is the "Enter the service account
mailbox
> > > dialog". I used the debug instructions from the knowledgebase and am
> able
> > to
> > > see that it "can't find the account in the site" message. Does anyone
> have
> > > any thoughts on this? Thanks for any help.
> > >
> > > Travis Laird
> > > tlaird@adsx.com
> > >
> > >
> >
> >
>
>

When you created the Outlook Profile, were you logged in as the BackupExec
Service Account?

Travis Laird wrote:

> Tony,
>
> Thanks for the info. We are using Outlook2k SR1, backup services are running
> under the svcbackup account and the svcbackup account has Exchange
> Administrator rights through delegation.
>
> Any other suggestions that might help. Thanks again for the help.
>
> Travis Laird
>
> "tony brown" wrote in message
> news:3aad1f9c$1@hronntp01....
> > a couple of things...
> >
> > 1) make sure you have SR-1 installed on Outlook (not really sure if this
> > matters, but you definitely don't want to have chintsy security on your
> > server)
> > 2) have the backup services sign on as that account name
> > 3) add the backup service account (svcbackup) to Exchange's Delagation
> > Control (through Exchange System Manager)
> >
> > we had a lot of problems with this also, and this helped us get things
> > straight... let me know if everything works out
> >
> > tony brown
> >
> > "Travis Laird" wrote in message
> > news:3aad190e$1@hronntp01....
> > > I have been trying to get BackupExec 8.5 to allow me to select
> Exchange2k
> > > mailboxes for individual backup with zero success. I created a service
> > > account (svcbackup) with a mail box. Installed Outlook 2k and configured
> > the
> > > profile to access the svcbackup account. Although I have the svcbackup
> > > account in the domain admins group, I set explicit access at the server
> > > level and I can actually open other users mailboxes through outlook.
> With
> > > all of that working, all I get is the "Enter the service account mailbox
> > > dialog". I used the debug instructions from the knowledgebase and am
> able
> > to
> > > see that it "can't find the account in the site" message. Does anyone
> have
> > > any thoughts on this? Thanks for any help.
> > >
> > > Travis Laird
> > > tlaird@adsx.com
> > >
> > >
> >
> >

find the mapi32.dll in program files\common files\system\mapi\1033\NT
copy it to programfiles\VERITAS\Backup Exec\NT
recycle services, and it will now be allright
"Ken Putnam" wrote in message
news:3AAD40AA.6CCE6203@usa.net...
> When you created the Outlook Profile, were you logged in as the BackupExec
> Service Account?
>
> Travis Laird wrote:
>
> > Tony,
> >
> > Thanks for the info. We are using Outlook2k SR1, backup services are
running
> > under the svcbackup account and the svcbackup account has Exchange
> > Administrator rights through delegation.
> >
> > Any other suggestions that might help. Thanks again for the help.
> >
> > Travis Laird
> >
> > "tony brown" wrote in message
> > news:3aad1f9c$1@hronntp01....
> > > a couple of things...
> > >
> > > 1) make sure you have SR-1 installed on Outlook (not really sure if
this
> > > matters, but you definitely don't want to have chintsy security on
your
> > > server)
> > > 2) have the backup services sign on as that account name
> > > 3) add the backup service account (svcbackup) to Exchange's Delagation
> > > Control (through Exchange System Manager)
> > >
> > > we had a lot of problems with this also, and this helped us get things
> > > straight... let me know if everything works out
> > >
> > > tony brown
> > >
> > > "Travis Laird" wrote in message
> > > news:3aad190e$1@hronntp01....
> > > > I have been trying to get BackupExec 8.5 to allow me to select
> > Exchange2k
> > > > mailboxes for individual backup with zero success. I created a
service
> > > > account (svcbackup) with a mail box. Installed Outlook 2k and
configured
> > > the
> > > > profile to access the svcbackup account. Although I have the
svcbackup
> > > > account in the domain admins group, I set explicit access at the
server
> > > > level and I can actually open other users mailboxes through outlook.
> > With
> > > > all of that working, all I get is the "Enter the service account
mailbox
> > > > dialog". I used the debug instructions from the knowledgebase and am
> > able
> > > to
> > > > see that it "can't find the account in the site" message. Does
anyone
> > have
> > > > any thoughts on this? Thanks for any help.
> > > >
> > > > Travis Laird
> > > > tlaird@adsx.com
> > > >
> > > >
> > >
> > >
>