"Kyle" wrote:
>
>You know, this has got me laughing. It's amazing how, when I have what
seems
>like a simple problem, I think of going to Veritas' support site. Hmmm...search
>for help on the backup agents not working. WOW no finds! They must be
flawless!
> Search the message boards...hundreds upon hundreds of people complaining
>about the remote agents not working. Imagine that. So here I am, reading
>through them all...and no answers to be found. It seems like a lot of the
>posts people place on here are read but never answered.
>
>I've personally tried installing BENT 8.5 on two different W2K Servers.

>Installed the backup agents on six servers and a few workstations. Do any
>of them work? Of course not. Any answers? Of course not, the agents are
>flawless, right? Hmmm...
>
>In all honesty, I don't expect anyone to really care about this post (especially
>Veritas support). It's just a method for me to vent some frustration at
>a poorly designed product backed by a faulty support structure.

Yes, the software and the company and therefore the users have problems.

Could you please describe the situation in a little more detail.
Does the remote install work? If it does then is the problem
with seeing the remote servers at all or is it that BE cannot attach
to the shares. Are you talking about NT/2000 boxes or are Unix
and Novell involved. Then there are the SQL and exchange options.
I have been able to get agents to work for version 8.5
(most of the time). If you reply maybe we can make progress
and shed some light on this.

Doug -

Maybe I shouldn't glom on to this thread, but I'm just about to post what
seems to be the same problem.

I've installed Backup Exec 8.5 (3571) Server Edition on one Win2K server.
I've installed the Remote Agent on several other Win2K servers, and I've
also installed the Open File Option on one of them. I intend to put OFO on
all, but I want to get it working on one first. I've also got the SQL Agent
and Exchange Agent but I'm not worrying about those yet.

Backup Exec refuses to display anything on any of the remote servers. When
I try to expand them in the tree view there's NOTHING there for any of them.

Backup Exec can see shares and SQL Server running on Win2K workstations in
the network. There's nothing visible on the Win2K servers. As far as I can
tell, Backup Exec is acting as it would if the Remote Agent were not
installed on any of the servers. But it is installed.

I can't see a darn thing on the network and I'm as frustrated as anyone else
about my inability to find useful information from Veritas. Any pointers or
insights (or even explicit step-by-step instructions ) would be
appreciated.

- Ed

Ed McNierney
ed@topozone.com
TopoZone.com

first two things to look at are
http://seer.support.veritas.com/docs/190717.htm
http://seer.support.veritas.com/docs/234471.htm

Ed McNierney wrote:

> Doug -
>
> Maybe I shouldn't glom on to this thread, but I'm just about to post what
> seems to be the same problem.
>
> I've installed Backup Exec 8.5 (3571) Server Edition on one Win2K server.
> I've installed the Remote Agent on several other Win2K servers, and I've
> also installed the Open File Option on one of them. I intend to put OFO on
> all, but I want to get it working on one first. I've also got the SQL Agent
> and Exchange Agent but I'm not worrying about those yet.
>
> Backup Exec refuses to display anything on any of the remote servers. When
> I try to expand them in the tree view there's NOTHING there for any of them.
>
> Backup Exec can see shares and SQL Server running on Win2K workstations in
> the network. There's nothing visible on the Win2K servers. As far as I can
> tell, Backup Exec is acting as it would if the Remote Agent were not
> installed on any of the servers. But it is installed.
>
> I can't see a darn thing on the network and I'm as frustrated as anyone else
> about my inability to find useful information from Veritas. Any pointers or
> insights (or even explicit step-by-step instructions ) would be
> appreciated.
>
> - Ed
>
> Ed McNierney
> ed@topozone.com
> TopoZone.com

Dear Ed
You can't backup other servers with server edition, you must have advanced
edition.

TSN

"Ed McNierney" wrote:
>Doug -
>
>Maybe I shouldn't glom on to this thread, but I'm just about to post what
>seems to be the same problem.
>
>I've installed Backup Exec 8.5 (3571) Server Edition on one Win2K server.
>I've installed the Remote Agent on several other Win2K servers, and I've
>also installed the Open File Option on one of them. I intend to put OFO
on
>all, but I want to get it working on one first. I've also got the SQL Agent
>and Exchange Agent but I'm not worrying about those yet.
>
>Backup Exec refuses to display anything on any of the remote servers. When
>I try to expand them in the tree view there's NOTHING there for any of them.
>
>Backup Exec can see shares and SQL Server running on Win2K workstations
in
>the network. There's nothing visible on the Win2K servers. As far as I
can
>tell, Backup Exec is acting as it would if the Remote Agent were not
>installed on any of the servers. But it is installed.
>
>I can't see a darn thing on the network and I'm as frustrated as anyone
else
>about my inability to find useful information from Veritas. Any pointers
or
>insights (or even explicit step-by-step instructions ) would be
>appreciated.
>
> - Ed
>
>Ed McNierney
>ed@topozone.com
>TopoZone.com
>
>

Wrong Answer -

Either Server or AS version will backup remote servers, you just need a copy of
the Remote Agent running on the remote server

The difference between Server version and AS is that server won't run on an AS
machine, but AS will run on either Server or AS machines

Thomas wrote:

> Dear Ed
> You can't backup other servers with server edition, you must have advanced
> edition.
>
> TSN
>
> "Ed McNierney" wrote:
> >Doug -
> >
> >Maybe I shouldn't glom on to this thread, but I'm just about to post what
> >seems to be the same problem.
> >
> >I've installed Backup Exec 8.5 (3571) Server Edition on one Win2K server.
> >I've installed the Remote Agent on several other Win2K servers, and I've
> >also installed the Open File Option on one of them. I intend to put OFO
> on
> >all, but I want to get it working on one first. I've also got the SQL Agent
> >and Exchange Agent but I'm not worrying about those yet.
> >
> >Backup Exec refuses to display anything on any of the remote servers. When
> >I try to expand them in the tree view there's NOTHING there for any of them.
> >
> >Backup Exec can see shares and SQL Server running on Win2K workstations
> in
> >the network. There's nothing visible on the Win2K servers. As far as I
> can
> >tell, Backup Exec is acting as it would if the Remote Agent were not
> >installed on any of the servers. But it is installed.
> >
> >I can't see a darn thing on the network and I'm as frustrated as anyone
> else
> >about my inability to find useful information from Veritas. Any pointers
> or
> >insights (or even explicit step-by-step instructions ) would be
> >appreciated.
> >
> > - Ed
> >
> >Ed McNierney
> >ed@topozone.com
> >TopoZone.com
> >
> >

Wrong Answer Again

Its true I don't nedd Advanced Server to backup another server (sorry for
that) and I don't need Remote Agent running on the other server either, but
I need a remote license key for backing up another server. Remote Agent running
on remote server is needed for W2k system state, Exchange etc but not for
default share.

tsn

Ken Putnam wrote:
>Wrong Answer -
>
>Either Server or AS version will backup remote servers, you just need a
copy of
>the Remote Agent running on the remote server
>
>The difference between Server version and AS is that server won't run on
an AS
>machine, but AS will run on either Server or AS machines
>
>Thomas wrote:
>
>> Dear Ed
>> You can't backup other servers with server edition, you must have advanced
>> edition.
>>
>> TSN
>>
>> "Ed McNierney" wrote:
>> >Doug -
>> >
>> >Maybe I shouldn't glom on to this thread, but I'm just about to post
what
>> >seems to be the same problem.
>> >
>> >I've installed Backup Exec 8.5 (3571) Server Edition on one Win2K server.
>> >I've installed the Remote Agent on several other Win2K servers, and I've
>> >also installed the Open File Option on one of them. I intend to put
OFO
>> on
>> >all, but I want to get it working on one first. I've also got the SQL
Agent
>> >and Exchange Agent but I'm not worrying about those yet.
>> >
>> >Backup Exec refuses to display anything on any of the remote servers.
When
>> >I try to expand them in the tree view there's NOTHING there for any of
them.
>> >
>> >Backup Exec can see shares and SQL Server running on Win2K workstations
>> in
>> >the network. There's nothing visible on the Win2K servers. As far as
I
>> can
>> >tell, Backup Exec is acting as it would if the Remote Agent were not
>> >installed on any of the servers. But it is installed.
>> >
>> >I can't see a darn thing on the network and I'm as frustrated as anyone
>> else
>> >about my inability to find useful information from Veritas. Any pointers
>> or
>> >insights (or even explicit step-by-step instructions ) would be
>> >appreciated.
>> >
>> > - Ed
>> >
>> >Ed McNierney
>> >ed@topozone.com
>> >TopoZone.com
>> >
>> >
>

In that case, you've found a loophole in Veritas' code. Congratulations!!

But the licensing policy is VERY clear.

To backup any remote serverOS machine in any way, legally, you must purchase and
install a copy of the Remote Agent for each remote server. Remote workstation and
W2K Pro machines do not require the Remote Agent.

Thomas wrote:

> Wrong Answer Again
>
> Its true I don't nedd Advanced Server to backup another server (sorry for
> that) and I don't need Remote Agent running on the other server either, but
> I need a remote license key for backing up another server. Remote Agent running
> on remote server is needed for W2k system state, Exchange etc but not for
> default share.
>
> tsn
>
> Ken Putnam wrote:
> >Wrong Answer -
> >
> >Either Server or AS version will backup remote servers, you just need a
> copy of
> >the Remote Agent running on the remote server
> >
> >The difference between Server version and AS is that server won't run on
> an AS
> >machine, but AS will run on either Server or AS machines
> >
> >Thomas wrote:
> >
> >> Dear Ed
> >> You can't backup other servers with server edition, you must have advanced
> >> edition.
> >>
> >> TSN
> >>
> >> "Ed McNierney" wrote:
> >> >Doug -
> >> >
> >> >Maybe I shouldn't glom on to this thread, but I'm just about to post
> what
> >> >seems to be the same problem.
> >> >
> >> >I've installed Backup Exec 8.5 (3571) Server Edition on one Win2K server.
> >> >I've installed the Remote Agent on several other Win2K servers, and I've
> >> >also installed the Open File Option on one of them. I intend to put
> OFO
> >> on
> >> >all, but I want to get it working on one first. I've also got the SQL
> Agent
> >> >and Exchange Agent but I'm not worrying about those yet.
> >> >
> >> >Backup Exec refuses to display anything on any of the remote servers.
> When
> >> >I try to expand them in the tree view there's NOTHING there for any of
> them.
> >> >
> >> >Backup Exec can see shares and SQL Server running on Win2K workstations
> >> in
> >> >the network. There's nothing visible on the Win2K servers. As far as
> I
> >> can
> >> >tell, Backup Exec is acting as it would if the Remote Agent were not
> >> >installed on any of the servers. But it is installed.
> >> >
> >> >I can't see a darn thing on the network and I'm as frustrated as anyone
> >> else
> >> >about my inability to find useful information from Veritas. Any pointers
> >> or
> >> >insights (or even explicit step-by-step instructions ) would be
> >> >appreciated.
> >> >
> >> > - Ed
> >> >
> >> >Ed McNierney
> >> >ed@topozone.com
> >> >TopoZone.com
> >> >
> >> >
> >

It's maby a "feature" after uppgrading from multi-server 7.3 to 8.0/8.5?

Tsn

Ken Putnam wrote:
>In that case, you've found a loophole in Veritas' code. Congratulations!!
>
>But the licensing policy is VERY clear.
>
>To backup any remote serverOS machine in any way, legally, you must purchase
and
>install a copy of the Remote Agent for each remote server. Remote workstation
and
>W2K Pro machines do not require the Remote Agent.
>
>Thomas wrote:
>
>> Wrong Answer Again
>>
>> Its true I don't nedd Advanced Server to backup another server (sorry
for
>> that) and I don't need Remote Agent running on the other server either,
but
>> I need a remote license key for backing up another server. Remote Agent
running
>> on remote server is needed for W2k system state, Exchange etc but not
for
>> default share.
>>
>> tsn
>>
>> Ken Putnam wrote:
>> >Wrong Answer -
>> >
>> >Either Server or AS version will backup remote servers, you just need
a
>> copy of
>> >the Remote Agent running on the remote server
>> >
>> >The difference between Server version and AS is that server won't run
on
>> an AS
>> >machine, but AS will run on either Server or AS machines
>> >
>> >Thomas wrote:
>> >
>> >> Dear Ed
>> >> You can't backup other servers with server edition, you must have advanced
>> >> edition.
>> >>
>> >> TSN
>> >>
>> >> "Ed McNierney" wrote:
>> >> >Doug -
>> >> >
>> >> >Maybe I shouldn't glom on to this thread, but I'm just about to post
>> what
>> >> >seems to be the same problem.
>> >> >
>> >> >I've installed Backup Exec 8.5 (3571) Server Edition on one Win2K
server.
>> >> >I've installed the Remote Agent on several other Win2K servers, and
I've
>> >> >also installed the Open File Option on one of them. I intend to put
>> OFO
>> >> on
>> >> >all, but I want to get it working on one first. I've also got the
SQL
>> Agent
>> >> >and Exchange Agent but I'm not worrying about those yet.
>> >> >
>> >> >Backup Exec refuses to display anything on any of the remote servers.
>> When
>> >> >I try to expand them in the tree view there's NOTHING there for any
of
>> them.
>> >> >
>> >> >Backup Exec can see shares and SQL Server running on Win2K workstations
>> >> in
>> >> >the network. There's nothing visible on the Win2K servers. As far
as
>> I
>> >> can
>> >> >tell, Backup Exec is acting as it would if the Remote Agent were not
>> >> >installed on any of the servers. But it is installed.
>> >> >
>> >> >I can't see a darn thing on the network and I'm as frustrated as anyone
>> >> else
>> >> >about my inability to find useful information from Veritas. Any pointers
>> >> or
>> >> >insights (or even explicit step-by-step instructions ) would be
>> >> >appreciated.
>> >> >
>> >> > - Ed
>> >> >
>> >> >Ed McNierney
>> >> >ed@topozone.com
>> >> >TopoZone.com
>> >> >
>> >> >
>> >
>

The v7.x -> v8.x "Family Upgrade" would give you up to three SQL licenses, three
Exchange Licenses and three Remote Agent Licenses.

Thomas wrote:

> It's maby a "feature" after uppgrading from multi-server 7.3 to 8.0/8.5?
>
> Tsn
>
> Ken Putnam wrote:
> >In that case, you've found a loophole in Veritas' code. Congratulations!!
> >
> >But the licensing policy is VERY clear.
> >
> >To backup any remote serverOS machine in any way, legally, you must purchase
> and
> >install a copy of the Remote Agent for each remote server. Remote workstation
> and
> >W2K Pro machines do not require the Remote Agent.
> >
> >Thomas wrote:
> >
> >> Wrong Answer Again
> >>
> >> Its true I don't nedd Advanced Server to backup another server (sorry
> for
> >> that) and I don't need Remote Agent running on the other server either,
> but
> >> I need a remote license key for backing up another server. Remote Agent
> running
> >> on remote server is needed for W2k system state, Exchange etc but not
> for
> >> default share.
> >>
> >> tsn
> >>
> >> Ken Putnam wrote:
> >> >Wrong Answer -
> >> >
> >> >Either Server or AS version will backup remote servers, you just need
> a
> >> copy of
> >> >the Remote Agent running on the remote server
> >> >
> >> >The difference between Server version and AS is that server won't run
> on
> >> an AS
> >> >machine, but AS will run on either Server or AS machines
> >> >
> >> >Thomas wrote:
> >> >
> >> >> Dear Ed
> >> >> You can't backup other servers with server edition, you must have advanced
> >> >> edition.
> >> >>
> >> >> TSN
> >> >>
> >> >> "Ed McNierney" wrote:
> >> >> >Doug -
> >> >> >
> >> >> >Maybe I shouldn't glom on to this thread, but I'm just about to post
> >> what
> >> >> >seems to be the same problem.
> >> >> >
> >> >> >I've installed Backup Exec 8.5 (3571) Server Edition on one Win2K
> server.
> >> >> >I've installed the Remote Agent on several other Win2K servers, and
> I've
> >> >> >also installed the Open File Option on one of them. I intend to put
> >> OFO
> >> >> on
> >> >> >all, but I want to get it working on one first. I've also got the
> SQL
> >> Agent
> >> >> >and Exchange Agent but I'm not worrying about those yet.
> >> >> >
> >> >> >Backup Exec refuses to display anything on any of the remote servers.
> >> When
> >> >> >I try to expand them in the tree view there's NOTHING there for any
> of
> >> them.
> >> >> >
> >> >> >Backup Exec can see shares and SQL Server running on Win2K workstations
> >> >> in
> >> >> >the network. There's nothing visible on the Win2K servers. As far
> as
> >> I
> >> >> can
> >> >> >tell, Backup Exec is acting as it would if the Remote Agent were not
> >> >> >installed on any of the servers. But it is installed.
> >> >> >
> >> >> >I can't see a darn thing on the network and I'm as frustrated as anyone
> >> >> else
> >> >> >about my inability to find useful information from Veritas. Any pointers
> >> >> or
> >> >> >insights (or even explicit step-by-step instructions ) would be
> >> >> >appreciated.
> >> >> >
> >> >> > - Ed
> >> >> >
> >> >> >Ed McNierney
> >> >> >ed@topozone.com
> >> >> >TopoZone.com
> >> >> >
> >> >> >
> >> >
> >

Well, let me join you also! I have been trying to solve Veritas backup problems
of all sorts for 9 months now. Worked with Dell, try something, it will work
for a day or 2, then another error message. We've gone the gammit from Device
I/O errors, CRC errors, now Remote Agent. I hate this program and Veritas
support stinks!!! I'm downloading Arcserve to try, someone told me they've
had good luck with it and W2K servers.

"Kyle" wrote:
>
>You know, this has got me laughing. It's amazing how, when I have what
seems
>like a simple problem, I think of going to Veritas' support site. Hmmm...search
>for help on the backup agents not working. WOW no finds! They must be
flawless!
> Search the message boards...hundreds upon hundreds of people complaining
>about the remote agents not working. Imagine that. So here I am, reading
>through them all...and no answers to be found. It seems like a lot of the
>posts people place on here are read but never answered.
>
>I've personally tried installing BENT 8.5 on two different W2K Servers.

>Installed the backup agents on six servers and a few workstations. Do any
>of them work? Of course not. Any answers? Of course not, the agents are
>flawless, right? Hmmm...
>
>In all honesty, I don't expect anyone to really care about this post (especially
>Veritas support). It's just a method for me to vent some frustration at
>a poorly designed product backed by a faulty support structure.