Agent Accelerator not recognized - v 8.0 build 3316 - Veritas Backup Exec

This is a discussion on Agent Accelerator not recognized - v 8.0 build 3316 - Veritas Backup Exec ; After many permutations and reinstallations, BE still does not recognize the presence of the agent accelerator on even one remote server. I am not optimistic that this will ever work for us, having seen the other posts on this board. ...

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Thread: Agent Accelerator not recognized - v 8.0 build 3316

  1. Agent Accelerator not recognized - v 8.0 build 3316


    After many permutations and reinstallations, BE still does not recognize the
    presence of the agent accelerator on even one remote server. I am not optimistic
    that this will ever work for us, having seen the other posts on this board.
    Nevertheless, a question: I am using a domain account that belongs to the
    domain admin and backup operator groups (to eliminate any possibility that
    it won't have rights to do stuff) for all the BE services on the backup server
    as well as the agent accelerator service on the remote server. Is there
    anything wrong with doing this? Should I be using a different kind of user
    to run these services? Also, I take it that there should be only one agent
    accelerator service that runs on the remote server, and that I'm not missing
    any other needed BE services. Is this correct?

    An aside: Why does Veritas seem to think it is acceptible that the push
    installation of the agent accelerator seems to fail in a staggering number
    of cases (not to mention other problems)?

    Thanks for any advice.
    Anthony Barone

  2. Re: Agent Accelerator not recognized - v 8.0 build 3316

    Is the AA running on the remote servers? Use Control Panel/Services to check
    it's up and running. Have you re-booted the remote servers after
    installation? Did you get a message telling you to?

    Ken McNulty

    Anthony Barone wrote in message
    news:39f9b47f$1@hronntp01....
    >
    > After many permutations and reinstallations, BE still does not recognize

    the
    > presence of the agent accelerator on even one remote server. I am not

    optimistic
    > that this will ever work for us, having seen the other posts on this

    board.
    > Nevertheless, a question: I am using a domain account that belongs to

    the
    > domain admin and backup operator groups (to eliminate any possibility that
    > it won't have rights to do stuff) for all the BE services on the backup

    server
    > as well as the agent accelerator service on the remote server. Is there
    > anything wrong with doing this? Should I be using a different kind of

    user
    > to run these services? Also, I take it that there should be only one

    agent
    > accelerator service that runs on the remote server, and that I'm not

    missing
    > any other needed BE services. Is this correct?
    >
    > An aside: Why does Veritas seem to think it is acceptible that the push
    > installation of the agent accelerator seems to fail in a staggering number
    > of cases (not to mention other problems)?
    >
    > Thanks for any advice.
    > Anthony Barone




  3. Re: Agent Accelerator not recognized - v 8.0 build 3316


    I had the same problem. Finally, after numerous calls to Veritas, the culprit
    turned out to be Services for MacIntosh. Once I removed tht service and
    rebooted, it worked.


    "Ken McNulty" wrote:
    >Is the AA running on the remote servers? Use Control Panel/Services to check
    >it's up and running. Have you re-booted the remote servers after
    >installation? Did you get a message telling you to?
    >
    >Ken McNulty
    >
    >Anthony Barone wrote in message
    >news:39f9b47f$1@hronntp01....
    >>
    >> After many permutations and reinstallations, BE still does not recognize

    >the
    >> presence of the agent accelerator on even one remote server. I am not

    >optimistic
    >> that this will ever work for us, having seen the other posts on this

    >board.
    >> Nevertheless, a question: I am using a domain account that belongs to

    >the
    >> domain admin and backup operator groups (to eliminate any possibility

    that
    >> it won't have rights to do stuff) for all the BE services on the backup

    >server
    >> as well as the agent accelerator service on the remote server. Is there
    >> anything wrong with doing this? Should I be using a different kind of

    >user
    >> to run these services? Also, I take it that there should be only one

    >agent
    >> accelerator service that runs on the remote server, and that I'm not

    >missing
    >> any other needed BE services. Is this correct?
    >>
    >> An aside: Why does Veritas seem to think it is acceptible that the push
    >> installation of the agent accelerator seems to fail in a staggering number
    >> of cases (not to mention other problems)?
    >>
    >> Thanks for any advice.
    >> Anthony Barone

    >
    >



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