I think what you are looking for is the E-Mail notification service.
Go the Veritas support home page (http://support.veritas.com/)
and look on the right side of the page.

Michelle Fenn wrote:

> This past month has been a "backup" nightmare. Following the

> of nt4sp5 and updates to Norton Corporate AV in December almost all my

> customers began reporting backup failures and error messages. I

called Tech
> Data's smart support line and they tell me they are logging reports of

> that appear to be related nt4sp5 and NAV. Where are the FYI's on the

> base from Veritas. Is a paid support incident called required to be

> about these problems.