If it *is* an issue with InstallShield, it's long since been fixed. We
InstallShield 5.5 for our installers and never have any problems like

-->Steve Bennett

Mishka wrote:
> As I have found out this is a problem with the install sheild
> part of the installation. I do not know where, but there is a article
> on
> install sheild's web site about a conflict between install sheild and
> MSWheel
> or MS Intellepoint mouse drivers. To corect this the easiest thing is
> to
> reboot your 98 box in safe mode. Then install the agent. You can
> also remove
> all the intellepoint drivers and SW but this seems hanious at best.
> If you
> do though, you can reinstall the SW after you install the agent and
> reboot
> in normal mode.
> "Ryan Bolender" wrote:
> >
> >I am running Backup Exec v7.2 on an NT 4.0 server and am attempting

> to get
> >agents installed on all client PC's. Most of the installations went

> without
> >incident and showed up on the server side. However, the installation

> has
> >failed for some reason on a few others. The failure occurs almost as

> soon
> >as the install is started, and locks up the machine. I receive a

> message
> >reading "Isinst30 caused a general protection fault in module

> _ins0433._mp
> >at 001d:00003935". In all cases, the machines with this error are

> running
> >Win98.
> >
> >I would appreciate it if anyone has an idea of why this is

> happenning.