This is a discussion on Re: Agent install failures in Win98 - Veritas Backup Exec ; Mishka was right on with this one. It was a conflict between InstallShield and the MS Intellipoint drivers. As soon as I disabled MS Wheel and ran the setup, everything went smoothly. The setup program we were using to install ...
Mishka was right on with this one. It was a conflict between
and the MS Intellipoint drivers. As soon as I disabled MS Wheel and ran
the setup, everything went smoothly.
The setup program we were using to install agents was utilizing a 16-bit
version of InstallShield - probably InstallShield Express v2.03. This
where the problem came from. My understanding is that later versions
correct this issue - the fact that I ended up with an earlier version in
the setup program was just luck I suppose...
>If it *is* an issue with InstallShield, it's long since been fixed. We
>InstallShield 5.5 for our installers and never have any problems like
>> As I have found out this is a problem with the install sheild
>> part of the installation. I do not know where, but there is a
>> install sheild's web site about a conflict between install sheild and
>> or MS Intellepoint mouse drivers. To corect this the easiest thing
>> reboot your 98 box in safe mode. Then install the agent. You can
>> also remove
>> all the intellepoint drivers and SW but this seems hanious at best.
>> If you
>> do though, you can reinstall the SW after you install the agent and
>> in normal mode.
>> "Ryan Bolender"
>> >I am running Backup Exec v7.2 on an NT 4.0 server and am attempting
>> to get
>> >agents installed on all client PC's. Most of the installations went
>> >incident and showed up on the server side. However, the
>> >failed for some reason on a few others. The failure occurs almost
>> >as the install is started, and locks up the machine. I receive a
>> >reading "Isinst30 caused a general protection fault in module
>> >at 001d:00003935". In all cases, the machines with this error are
>> >I would appreciate it if anyone has an idea of why this is