System Crash during Win 95/98 Agent Installation - Veritas Backup Exec

This is a discussion on System Crash during Win 95/98 Agent Installation - Veritas Backup Exec ; When installing Back-up Exec agent on some Win 95/98 machines (by executing Setup), the system crashes. This only happens on one machine out of 10. Any ideas why? I get the error message: ISINST30 caused a general protection fault in ...

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Thread: System Crash during Win 95/98 Agent Installation

  1. System Crash during Win 95/98 Agent Installation


    When installing Back-up Exec agent on some Win 95/98 machines (by executing
    Setup), the system crashes. This only happens on one machine out of 10.
    Any ideas why?

    I get the error message:

    ISINST30 caused a general protection fault
    in module _INS0433._MP at 001d:00003932.
    Registers:
    EAX=00000000 CS=3fef EIP=00003932 EFLGS=00000246
    EBX=3ff7ef98 SS=32f7 ESP=0000c830 EBP=0000c832
    ECX=00020000 DS=32f7 ESI=00000000 FS=0000
    EDX=00000000 ES=37c7 EDI=0000cbdc GS=0000
    Bytes at CS:EIP:
    1f 5d 4d ca 08 00 8c d8 90 45 55 8b ec 1e 8e d8
    Stack dump:
    2b5f325f 412b012b 37c70004 48f7492e 0003000d 3ef655af 3ef68003 0029c862 3fef3864
    c8660000 00000000 c87532f7 41af00f5 37c70004 48f7491f 000000d8

  2. Re: System Crash during Win 95/98 Agent Installation

    It crashes because Veritas hasn't gotten around to fixing the bug yet. Boot
    the machine in question in Safe Mode -- it should install fine there.

    -->Steve Bennett

    AJT wrote:
    >
    > When installing Back-up Exec agent on some Win 95/98 machines (by
    > executing
    > Setup), the system crashes. This only happens on one machine out of
    > 10.
    > Any ideas why?
    >
    > I get the error message:
    >
    > ISINST30 caused a general protection fault
    > in module _INS0433._MP at 001d:00003932.
    > Registers:
    > EAX=00000000 CS=3fef EIP=00003932 EFLGS=00000246
    > EBX=3ff7ef98 SS=32f7 ESP=0000c830 EBP=0000c832
    > ECX=00020000 DS=32f7 ESI=00000000 FS=0000
    > EDX=00000000 ES=37c7 EDI=0000cbdc GS=0000
    > Bytes at CS:EIP:
    > 1f 5d 4d ca 08 00 8c d8 90 45 55 8b ec 1e 8e d8
    > Stack dump:
    > 2b5f325f 412b012b 37c70004 48f7492e 0003000d 3ef655af 3ef68003
    > 0029c862 3fef3864
    > c8660000 00000000 c87532f7 41af00f5 37c70004 48f7491f 000000d8


  3. Re: System Crash during Win 95/98 Agent Installation


    "AJT" wrote:
    >
    >When installing Back-up Exec agent on some Win 95/98 machines (by executing
    >Setup), the system crashes. This only happens on one machine out of 10.
    > Any ideas why?
    >
    >I get the error message:
    >
    >ISINST30 caused a general protection fault
    >in module _INS0433._MP at 001d:00003932.
    >Registers:
    >EAX=00000000 CS=3fef EIP=00003932 EFLGS=00000246
    >EBX=3ff7ef98 SS=32f7 ESP=0000c830 EBP=0000c832
    >ECX=00020000 DS=32f7 ESI=00000000 FS=0000
    >EDX=00000000 ES=37c7 EDI=0000cbdc GS=0000
    >Bytes at CS:EIP:
    >1f 5d 4d ca 08 00 8c d8 90 45 55 8b ec 1e 8e d8
    >Stack dump:
    >2b5f325f 412b012b 37c70004 48f7492e 0003000d 3ef655af 3ef68003 0029c862

    3fef3864
    >c8660000 00000000 c87532f7 41af00f5 37c70004 48f7491f 000000d8



    the only thing i can tell you is the error in an install shield error you
    can tell by the file ISINST30 sorry i can't be of much help but i do know
    install shield list all of their errors on their web page

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