Jobs fail: hardware error - Veritas Backup Exec

This is a discussion on Jobs fail: hardware error - Veritas Backup Exec ; Hi there, We have a new server and a new backup device since three weeks. We've already had a problem with backupexec 9.1 (build1158.9) not recognizing the new device. After an update of the scsi adapters driver, backupexec detected the ...

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Thread: Jobs fail: hardware error

  1. Jobs fail: hardware error


    Hi there,

    We have a new server and a new backup device since three weeks. We've already
    had a problem with backupexec 9.1 (build1158.9) not recognizing the new device.
    After an update of the scsi adapters driver, backupexec detected the backup
    device properly.
    However, now the backup jobs cancels itself with the error: hardware error
    (see a pasted log below). The amount of data it backed up before failing
    differs everytime the job runs. Sometimes it will backup 10GB before failing,
    the other time 500MB.

    Things I tried:

    - Other tapes
    - Other backup device (same model)
    - Reinstallation of backupexec
    - Updated firmware of the scsi controller
    - Updated driver of scsi controller
    - Attached backup device to onboard scsi controller (which works, but backupexec
    only detects it as a standalone drive, because the on board scsi controller
    doesn't support multiple LUN configs).

    Our configuration:

    - HP Proliant DL380
    - HP Ultra320 scsi adapter, which really is an: LSI_53C1030 (LSIMPTNW.HAM),
    product code of HP: 268351-B2
    - HP StorageWorks Ultrium 448 LTO2 1x8 autoloader
    - BackupExec 9.1 build 1158.9

    ##ERR##Error on HA:1 ID:5 LUN:0 HP ULTRIUM448 DRV.
    ##ERR##A hardware error has been detected during this operation. This
    ##ERR##media should not be used for any additional backup operations.
    ##ERR##Data written to this media prior to the error may still be
    ##ERR##restored.
    ##ERR##Possible corrective actions for this error are:
    ##ERR##1.) Use a different media
    ##ERR##2.) Check the SCSI cabling.
    ##ERR##Vendor: HP
    ##ERR##Product: ULTRIUM448 DRV
    ##ERR##ID:
    ##ERR##Firmware: S53W
    ##ERR##Function: Write(5)
    ##ERR##Error: A hardware failure has occurred on drive HA:1 ID:5
    ##ERR##LUN:0 HP ULTRIUM448 DRV. Please consult the job log for
    ##ERR##details.(10)
    ##ERR##Sense Data:
    ##ERR##70 00 04 00 - 00 00 00 10 - 00 00 00 00 - be 08 00 00
    ##ERR##94 09 00 00 - 00 00 00 00 - 00 00 00 00 - 00 00 00 00

    Does anyone of you have any idea? Our reseller is trying to solve it as well.
    As Chris mentioned in my post about the previous problem: maybe replacing
    the scsi adapter solves the problem.

    Well, any tips will be greatly appreciated, for I'm in the middle of a large
    migration. However, as you'll understand: no backup? no data to new server.
    :-)

    Thank you.

    Jonas Driessen

  2. Re: Jobs fail: hardware error

    Jonas Driessen wrote:

    >
    > Hi there,
    >
    > We have a new server and a new backup device since three weeks. We've
    > already had a problem with backupexec 9.1 (build1158.9) not
    > recognizing the new device. After an update of the scsi adapters
    > driver, backupexec detected the backup device properly.
    > However, now the backup jobs cancels itself with the error: hardware
    > error (see a pasted log below). The amount of data it backed up
    > before failing differs everytime the job runs. Sometimes it will
    > backup 10GB before failing, the other time 500MB.
    >
    > Things I tried:
    >
    > - Other tapes
    > - Other backup device (same model)
    > - Reinstallation of backupexec
    > - Updated firmware of the scsi controller
    > - Updated driver of scsi controller
    > - Attached backup device to onboard scsi controller (which works, but
    > backupexec only detects it as a standalone drive, because the on
    > board scsi controller doesn't support multiple LUN configs).


    If this works, it really points to a problem with the controller (or
    more likely the driver - LSIMPTNW.HAM).

    >
    > Our configuration:
    >
    > - HP Proliant DL380
    > - HP Ultra320 scsi adapter, which really is an: LSI_53C1030
    > (LSIMPTNW.HAM), product code of HP: 268351-B2
    > - HP StorageWorks Ultrium 448 LTO2 1x8 autoloader
    > - BackupExec 9.1 build 1158.9
    >
    > ##ERR##Error on HA:1 ID:5 LUN:0 HP ULTRIUM448 DRV.
    > ##ERR##A hardware error has been detected during this operation. This
    > ##ERR##media should not be used for any additional backup operations.
    > ##ERR##Data written to this media prior to the error may still be
    > ##ERR##restored.
    > ##ERR##Possible corrective actions for this error are:
    > ##ERR##1.) Use a different media
    > ##ERR##2.) Check the SCSI cabling.
    > ##ERR##Vendor: HP
    > ##ERR##Product: ULTRIUM448 DRV
    > ##ERR##ID:
    > ##ERR##Firmware: S53W
    > ##ERR##Function: Write(5)
    > ##ERR##Error: A hardware failure has occurred on drive HA:1 ID:5
    > ##ERR##LUN:0 HP ULTRIUM448 DRV. Please consult the job log for
    > ##ERR##details.(10)
    > ##ERR##Sense Data:
    > ##ERR##70 00 04 00 - 00 00 00 10 - 00 00 00 00 - be 08 00 00
    > ##ERR##94 09 00 00 - 00 00 00 00 - 00 00 00 00 - 00 00 00 00
    >
    > Does anyone of you have any idea? Our reseller is trying to solve it
    > as well. As Chris mentioned in my post about the previous problem:
    > maybe replacing the scsi adapter solves the problem.


    I suspect the only way to fix this will be to replace the LSI
    controller with a controller that has an Adaptec chipset.


  3. Re: Jobs fail: hardware error


    Hi Chris,

    Thank you for your quick reply (again). :-)
    Indeed, you've told me this before. I'm afraid we'll just have to go ahead
    and do that. Any other tips are welcome, but I'll let my reseller know they
    should send me another scsi adapter anyway. If solved, I'll let you of course!

    With regards,

    Jonas Driessen


    "Chris" wrote:
    >Jonas Driessen wrote:
    >
    >>
    >> Hi there,
    >>
    >> We have a new server and a new backup device since three weeks. We've
    >> already had a problem with backupexec 9.1 (build1158.9) not
    >> recognizing the new device. After an update of the scsi adapters
    >> driver, backupexec detected the backup device properly.
    >> However, now the backup jobs cancels itself with the error: hardware
    >> error (see a pasted log below). The amount of data it backed up
    >> before failing differs everytime the job runs. Sometimes it will
    >> backup 10GB before failing, the other time 500MB.
    >>
    >> Things I tried:
    >>
    >> - Other tapes
    >> - Other backup device (same model)
    >> - Reinstallation of backupexec
    >> - Updated firmware of the scsi controller
    >> - Updated driver of scsi controller
    >> - Attached backup device to onboard scsi controller (which works, but
    >> backupexec only detects it as a standalone drive, because the on
    >> board scsi controller doesn't support multiple LUN configs).

    >
    >If this works, it really points to a problem with the controller (or
    >more likely the driver - LSIMPTNW.HAM).
    >
    >>
    >> Our configuration:
    >>
    >> - HP Proliant DL380
    >> - HP Ultra320 scsi adapter, which really is an: LSI_53C1030
    >> (LSIMPTNW.HAM), product code of HP: 268351-B2
    >> - HP StorageWorks Ultrium 448 LTO2 1x8 autoloader
    >> - BackupExec 9.1 build 1158.9
    >>
    >> ##ERR##Error on HA:1 ID:5 LUN:0 HP ULTRIUM448 DRV.
    >> ##ERR##A hardware error has been detected during this operation. This


    >> ##ERR##media should not be used for any additional backup operations.


    >> ##ERR##Data written to this media prior to the error may still be
    >> ##ERR##restored.
    >> ##ERR##Possible corrective actions for this error are:
    >> ##ERR##1.) Use a different media
    >> ##ERR##2.) Check the SCSI cabling.
    >> ##ERR##Vendor: HP
    >> ##ERR##Product: ULTRIUM448 DRV
    >> ##ERR##ID:
    >> ##ERR##Firmware: S53W
    >> ##ERR##Function: Write(5)
    >> ##ERR##Error: A hardware failure has occurred on drive HA:1 ID:5
    >> ##ERR##LUN:0 HP ULTRIUM448 DRV. Please consult the job log for
    >> ##ERR##details.(10)
    >> ##ERR##Sense Data:
    >> ##ERR##70 00 04 00 - 00 00 00 10 - 00 00 00 00 - be 08 00 00
    >> ##ERR##94 09 00 00 - 00 00 00 00 - 00 00 00 00 - 00 00 00 00
    >>
    >> Does anyone of you have any idea? Our reseller is trying to solve it
    >> as well. As Chris mentioned in my post about the previous problem:
    >> maybe replacing the scsi adapter solves the problem.

    >
    >I suspect the only way to fix this will be to replace the LSI
    >controller with a controller that has an Adaptec chipset.
    >



  4. SOLVED: Re: Jobs fail: hardware error


    Hi Chris (and others),

    After installing an (old) adaptec scsi hba, the problem was solved.
    Thank you very very much!

    With regards,

    Jonas Driessen


    "Jonas Driessen" wrote:
    >
    >Hi Chris,
    >
    >Thank you for your quick reply (again). :-)
    >Indeed, you've told me this before. I'm afraid we'll just have to go ahead
    >and do that. Any other tips are welcome, but I'll let my reseller know they
    >should send me another scsi adapter anyway. If solved, I'll let you of course!
    >
    >With regards,
    >
    >Jonas Driessen
    >
    >
    >"Chris" wrote:
    >>Jonas Driessen wrote:
    >>
    >>>
    >>> Hi there,
    >>>
    >>> We have a new server and a new backup device since three weeks. We've
    >>> already had a problem with backupexec 9.1 (build1158.9) not
    >>> recognizing the new device. After an update of the scsi adapters
    >>> driver, backupexec detected the backup device properly.
    >>> However, now the backup jobs cancels itself with the error: hardware
    >>> error (see a pasted log below). The amount of data it backed up
    >>> before failing differs everytime the job runs. Sometimes it will
    >>> backup 10GB before failing, the other time 500MB.
    >>>
    >>> Things I tried:
    >>>
    >>> - Other tapes
    >>> - Other backup device (same model)
    >>> - Reinstallation of backupexec
    >>> - Updated firmware of the scsi controller
    >>> - Updated driver of scsi controller
    >>> - Attached backup device to onboard scsi controller (which works, but
    >>> backupexec only detects it as a standalone drive, because the on
    >>> board scsi controller doesn't support multiple LUN configs).

    >>
    >>If this works, it really points to a problem with the controller (or
    >>more likely the driver - LSIMPTNW.HAM).
    >>
    >>>
    >>> Our configuration:
    >>>
    >>> - HP Proliant DL380
    >>> - HP Ultra320 scsi adapter, which really is an: LSI_53C1030
    >>> (LSIMPTNW.HAM), product code of HP: 268351-B2
    >>> - HP StorageWorks Ultrium 448 LTO2 1x8 autoloader
    >>> - BackupExec 9.1 build 1158.9
    >>>
    >>> ##ERR##Error on HA:1 ID:5 LUN:0 HP ULTRIUM448 DRV.
    >>> ##ERR##A hardware error has been detected during this operation. This

    >
    >>> ##ERR##media should not be used for any additional backup operations.

    >
    >>> ##ERR##Data written to this media prior to the error may still be
    >>> ##ERR##restored.
    >>> ##ERR##Possible corrective actions for this error are:
    >>> ##ERR##1.) Use a different media
    >>> ##ERR##2.) Check the SCSI cabling.
    >>> ##ERR##Vendor: HP
    >>> ##ERR##Product: ULTRIUM448 DRV
    >>> ##ERR##ID:
    >>> ##ERR##Firmware: S53W
    >>> ##ERR##Function: Write(5)
    >>> ##ERR##Error: A hardware failure has occurred on drive HA:1 ID:5
    >>> ##ERR##LUN:0 HP ULTRIUM448 DRV. Please consult the job log for
    >>> ##ERR##details.(10)
    >>> ##ERR##Sense Data:
    >>> ##ERR##70 00 04 00 - 00 00 00 10 - 00 00 00 00 - be 08 00 00
    >>> ##ERR##94 09 00 00 - 00 00 00 00 - 00 00 00 00 - 00 00 00 00
    >>>
    >>> Does anyone of you have any idea? Our reseller is trying to solve it
    >>> as well. As Chris mentioned in my post about the previous problem:
    >>> maybe replacing the scsi adapter solves the problem.

    >>
    >>I suspect the only way to fix this will be to replace the LSI
    >>controller with a controller that has an Adaptec chipset.
    >>

    >



  5. Re: SOLVED: Re: Jobs fail: hardware error

    Jonas Driessen wrote:

    >
    > Hi Chris (and others),
    >
    > After installing an (old) adaptec scsi hba, the problem was solved.
    > Thank you very very much!
    >
    > With regards,
    >
    > Jonas Driessen


    Hi Jonas,

    Great news, thanks for the feedback.

    Regards,

    Chris


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