Re: mem_pointer_error SBE 4.2

Thanks for the reply,

I will try to do some more research on [url]www.veratis.com[/url] web site to see it
there is a solution. It's too bad all these software companies are
abandoning there end users. After all a product with no support is pretty
difficult to use.

The Seagate Backup exec forum on the web was a perfect interaction tool for
Seagates end users and the tech team at Seagate. These days it seems many
companies in the tech world are changing their policies to 'producing
widgets with no support.'

Thanks for your time and input anyway. Please post a solution if you find
one I will do the same.

Best Regards and good day
Todd
Howard Kaikow <kaikow@standards.com> wrote in message
news:384594d3@hronntp01....[color=blue]
> I, and others, reported that to Veritas some time ago.
>
> I see it only on Win 95, not on Win 98.
>
> However, since Veritas will no longer talk to us in this forum, how are we
> to find out when they release a fix?
>
>
>
> --
> Please reply only to newsgroup.
> Todd <9in8ub7yv@4dz5fx6gc7v.org> wrote in message
> news:384560ce@hronntp01....[color=green]
> > Hello,
> >
> > I have been getting a 'mem_pointer_error' with Seagate Backup Exec[/color][/color]
Desktop[color=blue][color=green]
> > 98 4.2 that can only be cleared with hitting the OK button three times.[/color]
> If[color=green]
> > I click cancel I get a general protection fault in kernell32.dll. I am[/color]
> not[color=green]
> > sure what is causing this. Does anyone know what this means and how I[/color][/color]
can[color=blue][color=green]
> > fix it. I am running Win95b. I don't recall getting this with SBE 3.0.
> >
> > Thanks all for your time.
> >
> > Best Regards
> >
> > Todd
> >
> > Valid E-mail removed because of spammers.
> > Please reply to group only Thank You
> >
> >
> >
> >[/color]
>
>[/color]

I got a response from Veritas, via email, that they are testing a new
version of a dll file that fixes the problem, so I guess that it will be
made available at some point.

Problem is that we have to repeatedly search their www site to find out
when such things are released. Quite a waste of redundant effort as each of
has to do this on our own.

The least they could do is post such announcements HERE (as they did confirm
to me that they read these groups, even if they do not respond), OR the
could start a read-only newsgroup in which they post announcements, seems a
simple thing to do, n'est-ce pas?

--
Please reply only to newsgroup.
Todd <9in8ub7yv@4dz5fx6gc7v.org> wrote in message
news:3846bfbe@hronntp01....[color=blue]
> Thanks for the reply,
>
> I will try to do some more research on [url]www.veratis.com[/url] web site to see it
> there is a solution. It's too bad all these software companies are
> abandoning there end users. After all a product with no support is pretty
> difficult to use.
>
> The Seagate Backup exec forum on the web was a perfect interaction tool[/color]
for[color=blue]
> Seagates end users and the tech team at Seagate. These days it seems many
> companies in the tech world are changing their policies to 'producing
> widgets with no support.'
>
> Thanks for your time and input anyway. Please post a solution if you find
> one I will do the same.
>
> Best Regards and good day
> Todd
> Howard Kaikow <kaikow@standards.com> wrote in message
> news:384594d3@hronntp01....[color=green]
> > I, and others, reported that to Veritas some time ago.
> >
> > I see it only on Win 95, not on Win 98.
> >
> > However, since Veritas will no longer talk to us in this forum, how are[/color][/color]
we[color=blue][color=green]
> > to find out when they release a fix?
> >
> >
> >
> > --
> > Please reply only to newsgroup.
> > Todd <9in8ub7yv@4dz5fx6gc7v.org> wrote in message
> > news:384560ce@hronntp01....[color=darkred]
> > > Hello,
> > >
> > > I have been getting a 'mem_pointer_error' with Seagate Backup Exec[/color][/color]
> Desktop[color=green][color=darkred]
> > > 98 4.2 that can only be cleared with hitting the OK button three[/color][/color][/color]
times.[color=blue][color=green]
> > If[color=darkred]
> > > I click cancel I get a general protection fault in kernell32.dll. I[/color][/color][/color]
am[color=blue][color=green]
> > not[color=darkred]
> > > sure what is causing this. Does anyone know what this means and how I[/color][/color]
> can[color=green][color=darkred]
> > > fix it. I am running Win95b. I don't recall getting this with SBE[/color][/color][/color]
3.0.[color=blue][color=green][color=darkred]
> > >
> > > Thanks all for your time.
> > >
> > > Best Regards
> > >
> > > Todd
> > >
> > > Valid E-mail removed because of spammers.
> > > Please reply to group only Thank You
> > >
> > >
> > >
> > >[/color]
> >
> >[/color]
>
>[/color]

Thanks,

This is good news thanks for posting what you found. At least there is
hope Veratis is working on it. Thanks again for your time I will check
back [url]www.veratis.com[/url] often for the update.

Best Regards and good day.

Todd

Howard Kaikow <kaikow@standards.com> wrote in message
news:38479d5b@hronntp01....[color=blue]
> I got a response from Veritas, via email, that they are testing a new
> version of a dll file that fixes the problem, so I guess that it will be
> made available at some point.
>
> --
> Please reply only to newsgroup.[/color]

Nothing new as of a few minutes ago in the download area.

Perhaps, they expect each of us to call them to retrieve something from the
password protected area. That would be ridiculous.

--
Please reply only to newsgroup.
Todd <9in8ub7yv@4dz5fx6gc7v.org> wrote in message
news:3847ffc0@hronntp01....[color=blue]
> Thanks,
>
> This is good news thanks for posting what you found. At least there is
> hope Veratis is working on it. Thanks again for your time I will check
> back [url]www.veratis.com[/url] often for the update.
>
> Best Regards and good day.
>
> Todd
>
> Howard Kaikow <kaikow@standards.com> wrote in message
> news:38479d5b@hronntp01....[color=green]
> > I got a response from Veritas, via email, that they are testing a new
> > version of a dll file that fixes the problem, so I guess that it will be
> > made available at some point.
> >
> > --
> > Please reply only to newsgroup.[/color]
>
>
>[/color]

Veritas has posted a fix.

It is available as a downloadable file in the support area of the Veritas
www site for version 4.2.

I have not tried it yet.

--
Please reply only to newsgroup.
Howard Kaikow <kaikow@standards.com> wrote in message
news:384d7f1e@hronntp01....[color=blue]
> Nothing new as of a few minutes ago in the download area.
>
> Perhaps, they expect each of us to call them to retrieve something from[/color]
the[color=blue]
> password protected area. That would be ridiculous.
>
> --
> Please reply only to newsgroup.
> Todd <9in8ub7yv@4dz5fx6gc7v.org> wrote in message
> news:3847ffc0@hronntp01....[color=green]
> > Thanks,
> >
> > This is good news thanks for posting what you found. At least there is
> > hope Veratis is working on it. Thanks again for your time I will check
> > back [url]www.veratis.com[/url] often for the update.
> >
> > Best Regards and good day.
> >
> > Todd
> >
> > Howard Kaikow <kaikow@standards.com> wrote in message
> > news:38479d5b@hronntp01....[color=darkred]
> > > I got a response from Veritas, via email, that they are testing a new
> > > version of a dll file that fixes the problem, so I guess that it will[/color][/color][/color]
be[color=blue][color=green][color=darkred]
> > > made available at some point.
> > >
> > > --
> > > Please reply only to newsgroup.[/color]
> >
> >
> >[/color]
>
>
>
>[/color]

Where is the file located? I can't find it.

TIA,
Dan
Howard Kaikow <kaikow@standards.com> wrote in message
news:38542c43@hronntp01....[color=blue]
> Veritas has posted a fix.
>
> It is available as a downloadable file in the support area of the Veritas
> www site for version 4.2.
>
> I have not tried it yet.
>[/color]