Vol 127 Issue 1 2008-09-01 Article 20473 from section "Features"

Cuts Customer Service Response Time by 50 Percent

The Benton Public Utility District in Kennewick Washington practices
a strong public service ethic and, as part of its continuing
dedication to providing its 45,000 customers the best possible
service, the utility has migrated its Oracle PeopleSoft applications
to browser-based versions. The result was a disappointing degradation
in the performance of certain key applications. Benton Public Utility
turned to the Sun Try and Buy Program for a solution.

Details at

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