hi
we have an urgent requirement for scce-nas .if anybody is interested
pl forward the mails asap.
Storage Competency Centre Engineer - (NAS/MSA)

Intermediate

Experience
6-7 years experience in service and support on on ISS Servers, MS
Clustering technology,
A relevant Storage Arrays technology & Brocade SAN Switches with
understanding of SAN Hardware focused Enterprise / Mission Critical
environments.

Sophistication of customer interaction
Can coherently articulate the resolution for a given customer
problem or describe possible workarounds/solutions, in sympathy with
the customer's knowledge of the product.
Demonstrates keen customer focus and commitment to keep customer
informed of progress

Tech. Skills

Knowledge of Switch Technologies , (Brocade FC switches)
Broad technical knowledge of Clustered Windows
Affinity with software related support processes
Knowledge of attached and networked storage hardware and concepts
(SAN, Clustered NAS, DAS)
Understanding of SAN Technologies / Attatchment and connectivity ,
also Logfile collection and analysis procedures.
Knowledge of Linux as well as Clustered
Windows.
Experience with Cisco FC switches as well as Brocade
Knowledge of Remote Support and Remote monitoring processes and
concepts (ISEE/C-Track)
A 'service and support' mind-set
Technical experience of Log-file / dump analysis for Switch products
and arrays.
Knowledge of the HPCS environment, tools and support processes
Education/ Certification

Has completed and is proficient in: Installation and Configuration
of Enterprise Backup Solutions based on Veritas Netbackup, Backup
Exec, EMC Legato
Has completed and is proficient in Installing/Integrating Libraries,
Jukeboxes in EBS Environments
Is proficient in Storage Area Network Environments.

Education/ Certification
BE/BCA/BSc/Diploma

Key Responsibilities

Provide HP customers & Engineers troubleshooting & support in the
areas of HP MSA Storage Array, NAS, Brocade & eventually Cisco SAN
switch technologies & related Software applications etc.
Provide leadership in technical problem management and the
resolution of all issues, working closely with end customers and HP
remote and field support staff.
Develop action plans to investigate and resolve complex issues/
problems and clearly communicate these to engineers, customers and/or
relevant managers;
Participate in after-hours remote support rosters;
Identify and contribute to projects to improve product support,
customer satisfaction and team efficiency;
Be aware of, and contribute to the improvement of, team performance
as measured in the team Business Fundamentals Tables (BFT).
Technical writing skills will be required to publish Issue
resolution documents
Required to communicate effectively with Technical and Non-Technical
stakeholders and should have the ability to drive the conversation/
discussion
Must be able to interact with colleagues from different countries
and background (own team,members of SC and Product Divisions)