Greetings everyone. I'm new to the list because I need help
desperately. I've been using spamassassin for many years and it has
gone a long way to fixing spam, so first, thank you for the great product.

System is Fedora Linux 6 running sendmail. Mail is delivered for local
users with procmail which feeds the delivered mail to spamassassin. I'm
getting the following from some (very important) customers and it's
really a problem right now. Where is the score 244.3 coming from? The
sender is whitelisted for -100?

X-Spam-Flag: YES

X-Spam-Checker-Version: SpamAssassin 3.1.9 (2007-02-13) on msi2.inside.msi

X-Spam-Level:******************************************** ******

X-Spam-Status: Yes, score=244.3 required=5.0 tests=AWL,BAYES_00,
USER_IN_WHITELIST autolearn=no version=3.1.9

X-Spam-Report: * -100 USER_IN_WHITELIST From: address is in the user's
white-list * -2.6 BAYES_00 BODY: Bayesian spam probability is 0 to
1% * [score: 0.0000] * 347 AWL AWL: From: address is in the
auto white-list