Running SA on a Cpanel VPS that had an outage yesterday, when it came
back up SA is not using any of the user_prefs files in the individual
accounts. Support doesn't know what to do. The user_prefs are still
in the proper places but just not being read, or not influencing the
scores, no whitelists, etc. Can anyone offer troubleshooting advice
that I can use directly or pass along to the support folks? Thanks.