Citibank have removed the option to speak to a human being when you call them.

This is a bit irritating - Citibank are otherwise quite good, with all the info I need being online or sent via email, so if I need to call them it's generally for something out of the ordinary that only a 'real' person can help with.

I can confirm, however, that shouting at the telephone and repeatedly jabbing the '*' button angrily twenty times or so seems to get you through to a person who can help.