Think that pda is Palm, not PocketPC
Beverly Howard [MS MVP-Mobile Devices]
This is a discussion on Kyocera 7135 HotSync This feature is not available when the port is in use - Palmtop ; Do you know how to solve this Kyocera 7135 hotsync error? This feature is not available when the port is in use" A friend provided me with an older Kyocera 7135 PDA telephone a few months ago and I can't ...
Do you know how to solve this Kyocera 7135 hotsync error?
This feature is not available when the port is in use"
A friend provided me with an older Kyocera 7135 PDA telephone a few
months ago and I can't count the number of times I've lost precious
data because the Kyocera 7135 needs to be reset just to work as a
telephone. Apparently, it works fine as a PDA but it does not work well
as a telephone
(http://www.palminfocenter.com//forum...4532185c9cfc95).
Once you use it as a phone, it won't work as a PDA. I lost so much data
so far that I'm ready to use this Kyocera cellphone for my next golf
practice.
So, to save my data, I decided to install the Palm Desktop so that I
could at least have a backup of all my precious telephone numbers as
they are lost every week, especially when I had over 50 numbers in my
address book that I had in no other place.
But now, when I hotsync by pressing the HotSync button on the Kyocera
TXDTC10003 USB/SERIAL cradle, I constantly get an error message on my
Kyocera 7135 palm os pda saying "HotSync: This feature is not available
when the port is in use".
I'm not using any port (I'm assuming they're talking about the serial
port COM1 it's connected to). Nothing else is connected to the COM1
serial port of the Windows XP PC. The power light is on and the phone
has been set and reset into the cradle so I know the connections are
tight.
I even switched to the USB port but it didn't seem to make a difference
(as noted in
http://www.pdaphonehome.com/forums/s...0&pagenumber=2)
which says says "The problem has nothing to do with your PC -- it has
to do with the Palm side (Dragonball and hotsync) and the phone side
(Qualcomm CDMA chipset as a modem) screwing up who is on the USB port
on the phone."
1. I uninstalled the Palm desktop, rebooted the WinXP PC and
reinstalled the Kyocera Palm Desktop from
http://www.kyocera-wireless.com/7135...ne/support.htm but I still
get the Palm Desktop 4.1.0 HotSync error message "This feature is not
available when the port is in use". After googling about, I see this
was a futile attempt to fix the problem because the problem is not on
the PC but on the Kyocera 7135 PDA telephone itself.
2. I turned the phone on and off and removed the battery and replaced
it, all in vain. When I press the HotSync button on the Kyocera cradle,
I still get the error message "This feature is not available when the
port is in use". The same error message occurs when I initiate the
hotsync from the Kyocera 7135 PDA "touchscreen" as suggested at
http://www.pdaphonehome.com/forums/s...651#post348651
so there is something "stuck" in this Kyocera QCP 7135 telephone
somewhere.
3. I performed a soft reset of my Kyocera 7135 telephone pda by pulling
off the battery cover and pressing the reset button with the stylus. I
still get the Kyocera Palm Desktop 4.1.0 HotSync error message "This
feature is not available when the port is in use". But at least I still
have all my precious data even after pressing the button three times as
suggested in a Kyocera phone PDA forum
http://www.palminfocenter.com/forum/...4532185c9cfc95
4. Unfortunately, I pulled the battery out and pressed the reset button
on the Kyocera 7135 cellphone. Apparently that did a hard reset and I
lost dozens of important telephone numbers. After I finished cursing
the loss of all that data yet again, the Kyocera 7135 telephone STILL
gave the HotSync error message "This feature is not available when the
port is in use".
5. I even tried the suggested method of clicking on the Kyocera Palm
PDA "Fax Modem" icon, and when it says "Ready to Send", I hit the HOUSE
icon. But I still get the error message "This feature is not available
when the port is in use."
6. Again googling for help on this error message I find the problem is
common and it has nothing to do with the software on the PC but all to
do with a bad design flaw in the Kyocera cellphone but knowing I
shouldn't have accepted this Kyocera 7135 PDA cellphone in the first
place doesn't help me solve the problem that I have right now.
I tried everything I found, for example
a. http://www.risingroad.com/symptoms/symptom0174.html
says "Use Preferences - Network - Disconnect to close the TCP/IP
connection and then try the HotSync synchronization again."
b. http://www.companionlink.com/faq/errors/em0017.html
says "Open CompanionLink Setup. Go to the File menu. Choose Reset Palm
HotSync Settings. Exit CompanionLink."
c. http://support.kyocera-wireless.com which says to do a hard reboot
as shown above (which deletes all your hard earned data you're trying
to save in the first place!).
At this point, I've tried everything except asking you for help!
Do you know how to solve this Kyocera hotsync error in a way I haven't
tried yet?
Think that pda is Palm, not PocketPC
Beverly Howard [MS MVP-Mobile Devices]
So others obtain additional value in the future from this thread, here
is a summary of what I've learned so far about the Kyocera QCP 7135
error:
This feature is not available when the port is in use:
1. Check all cables and power and make sure your Palm Desktop software
and USB drivers are up to date (but that is never really the
problem).
2. A temporary workaround is to press the "House" & then "HotSync" icon
on the Kyocera 7135 touchscreen instead of the "HotSync" button on
the
Kyocera cradle.
3. Another workaround is to click on the "House" icon on the Kyocera
PDA
touchscreen, then click on the Kyocera PDA "Fax Modem" icon, and
when
the modem application says "Ready to Send", hit the PDA "House" icon
again.
4. If that doesn't work, Open the CompanionLink Setup, go to the File
menu,
choose Reset Palm HotSync Settings and exit the CompanionLink
program.
5. If all else fails, perform a soft reset by removing the Kyocera 7135
battery cover and press the reset button once with your stylus
(sometimes up to three times does the trick).
6. If nothing else works, peroform a destructive hard reset (you'll
lose
ALL your data stored on the Kyocera!) by removing the battery cover
and removing the battery and then pressing the reset button once.
7. If that fails, then you are lost and will have to ask the USENET for
help.
It is alleged that Bob Thompson claimed:
> Do you know how to solve this Kyocera 7135 hotsync error?
> This feature is not available when the port is in use"
>
> A friend provided me with an older Kyocera 7135 PDA telephone a few
> months ago and I can't count the number of times I've lost precious
> data because the Kyocera 7135 needs to be reset just to work as a
> telephone. Apparently, it works fine as a PDA but it does not work well
> as a telephone
> (http://www.palminfocenter.com//forum...4532185c9cfc95).
> Once you use it as a phone, it won't work as a PDA. I lost so much data
> so far that I'm ready to use this Kyocera cellphone for my next golf
> practice.
I had a 7135 for almost two years. I think I may have run into that
error twice. The only reason why I no longer have the Kyo is because I
changed service providers. I found the 7135 to be a wonderful device,
it worked flawlessly as a phone and it worked flawlessly as a PDA. At
the same time, even.
What is your use pattern? There are only two reasons I can think of
why you'd get this problem consistently: Your specific handheld, being
used, is broken. Or there is something about the way you are using it
that is causing the problem. Have you contacted Kyocera for technical
support?
The only way you'd loose all your data off the thing is like any other
PDA with volatile RAM: You either lost power or did a hard reset and
opted for the "delete data" option.
> So, to save my data, I decided to install the Palm Desktop so that I
> could at least have a backup of all my precious telephone numbers as
> they are lost every week, especially when I had over 50 numbers in my
> address book that I had in no other place.
For mobile backups, look at BackupMan or CardBackup for the PalmOS.
They backup to an MMC card.
> But now, when I hotsync by pressing the HotSync button on the Kyocera
> TXDTC10003 USB/SERIAL cradle, I constantly get an error message on my
> Kyocera 7135 palm os pda saying "HotSync: This feature is not available
> when the port is in use".
>
> I'm not using any port (I'm assuming they're talking about the serial
> port COM1 it's connected to). Nothing else is connected to the COM1
> serial port of the Windows XP PC. The power light is on and the phone
> has been set and reset into the cradle so I know the connections are
> tight.
On the phone, open the Prefs app and navigate to the Connections panel.
Make sure that it's set correctly to connect to "PC" via
"Cradle/Cable".
> 3. I performed a soft reset of my Kyocera 7135 telephone pda by pulling
> off the battery cover and pressing the reset button with the stylus. I
> still get the Kyocera Palm Desktop 4.1.0 HotSync error message "This
> feature is not available when the port is in use". But at least I still
How do you have your desktop hotsync setup configured?
--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol
"...You have forgotten something." (Amb. Kosh, B5 "Chrysalis")
Jeffrey Kaplan wrote:
> It is alleged that Bob Thompson claimed:
>
> > Do you know how to solve this Kyocera 7135 hotsync error?
> > This feature is not available when the port is in use"
> >
> > A friend provided me with an older Kyocera 7135 PDA telephone a few
> > months ago and I can't count the number of times I've lost precious
> > data because the Kyocera 7135 needs to be reset just to work as a
> > telephone. Apparently, it works fine as a PDA but it does not work well
> > as a telephone
> > (http://www.palminfocenter.com//forum...4532185c9cfc95).
> > Once you use it as a phone, it won't work as a PDA. I lost so much data
> > so far that I'm ready to use this Kyocera cellphone for my next golf
> > practice.
>
> I had a 7135 for almost two years. I think I may have run into that
> error twice. The only reason why I no longer have the Kyo is because I
> changed service providers. I found the 7135 to be a wonderful device,
> it worked flawlessly as a phone and it worked flawlessly as a PDA. At
> the same time, even.
>
> What is your use pattern? There are only two reasons I can think of
> why you'd get this problem consistently: Your specific handheld, being
> used, is broken. Or there is something about the way you are using it
> that is causing the problem. Have you contacted Kyocera for technical
> support?
>
> The only way you'd loose all your data off the thing is like any other
> PDA with volatile RAM: You either lost power or did a hard reset and
> opted for the "delete data" option.
>
> > So, to save my data, I decided to install the Palm Desktop so that I
> > could at least have a backup of all my precious telephone numbers as
> > they are lost every week, especially when I had over 50 numbers in my
> > address book that I had in no other place.
>
> For mobile backups, look at BackupMan or CardBackup for the PalmOS.
> They backup to an MMC card.
>
> > But now, when I hotsync by pressing the HotSync button on the Kyocera
> > TXDTC10003 USB/SERIAL cradle, I constantly get an error message on my
> > Kyocera 7135 palm os pda saying "HotSync: This feature is not available
> > when the port is in use".
> >
> > I'm not using any port (I'm assuming they're talking about the serial
> > port COM1 it's connected to). Nothing else is connected to the COM1
> > serial port of the Windows XP PC. The power light is on and the phone
> > has been set and reset into the cradle so I know the connections are
> > tight.
>
> On the phone, open the Prefs app and navigate to the Connections panel.
> Make sure that it's set correctly to connect to "PC" via
> "Cradle/Cable".
>
> > 3. I performed a soft reset of my Kyocera 7135 telephone pda by pulling
> > off the battery cover and pressing the reset button with the stylus. I
> > still get the Kyocera Palm Desktop 4.1.0 HotSync error message "This
> > feature is not available when the port is in use". But at least I still
>
> How do you have your desktop hotsync setup configured?
>
> --
> Jeffrey Kaplan www.gordol.org
> The from userid is killfiled Send personal mail to gordol
>
> "...You have forgotten something." (Amb. Kosh, B5 "Chrysalis")
Go to the home page and click on the FaxModem icon. It will say
"initialing" and then "ready to send". This clears the port. Soft reset
also works but this is a little easier since you don't have to take the
back off of your palm