I guess that will all depend on what OS your clients are running. If
they have, as most cases, windows xp pro, you can do remote desktop
management, and you can control their PC even if you are using a linux
box, say by using a ported remoted desktop app. Normally if a vpn
connection is established, it also provides an IP address to the client
which is routable to both.

www.bluedtm.com

Morten W. Petersen wrote:
> Hi,
>
> we have some remote users that need help setting up various tools on
> their computers, and we would like to be able to do this for them via
> VPN, having them for example downloading an application and starting it
> so we can access their computer.
>
> It is important that the procedure is as easy as possible for the
> customer, and that it should work well even if the customer is behind a
> firewall.
>
> Do you know of any configurations that could work for this? We have
> access to a public internet server that runs Linux, maybe the customer
> end application could connect to that?
>
> Thanks for any suggestions,
>
> Morten
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