Bugzilla Account Creation - Mozilla

This is a discussion on Bugzilla Account Creation - Mozilla ; Hi, I am trying to create a new account in my bugzilla installation. When I try to do this I get the following error: "There was an error sending mail from 'sender account@smtpserver.domain.com ' to 'new user@domain.com ':Couldn't authenticate 'sender ...

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Thread: Bugzilla Account Creation

  1. Bugzilla Account Creation

    Hi,
    I am trying to create a new account in my bugzilla installation. When
    I try to do this I get the following error: "There was an error
    sending mail from 'sender account@smtpserver.domain.com' to 'new
    user@domain.com':Couldn't authenticate 'sender account name:...' "

    I have checked my parameters and do not see anything wrong there.
    Also I set bugzilla to post errors to my apache error log and I get
    the following message all the errors have the same time stamp down to
    the second.

    [error] Net::SMTP, referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] >>> Net::SMTP(2.31), referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP>>> Net::Cmd(2.29), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP>>> Exporter(5.62), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP>>> IO::Socket::INET(1.31), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP>>> IO::Socket(1.30_01), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP>>> IO::Handle(1.27), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 220 Welcome to Motus Corp. ESMTP Server., referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] >>> , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] EHLO smtpserver.domain.com\r, referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 250-smtpserver.domain.com, referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 250-PIPELINING, referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 250-SIZE 10240000, referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 250-VRFY, referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 250-ETRN, referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 250-STARTTLS, referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 250-AUTH PLAIN LOGIN, referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 250-AUTH=PLAIN LOGIN, referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 250-ENHANCEDSTATUSCODES, referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 250-8BITMIME, referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 250 DSN, referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] [Wed Feb 18 11:38:35 2009] createaccount.cgi: Version string
    '0.13-server' contains invalid data; ignoring: '-server' at$
    [error] [Wed Feb 18 11:38:35 2009] createaccount.cgi: Version string
    '0.13-server' contains invalid data; ignoring: '-server' at$
    [error] [Wed Feb 18 11:38:35 2009] createaccount.cgi: Use of
    uninitialized value $_ in pattern match (m//) at /usr/share/perl/5.$
    [error] [Wed Feb 18 11:38:35 2009] createaccount.cgi: Use of
    uninitialized value in join or string at /usr/share/perl/5.10/Net/C$
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] >>> , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] AUTH \r, referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] Net::SMTP=GLOB(0x9cbe088), referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] <<< , referer: http://smtpserver.domain.com/bugzilla/createaccount.cgi
    [error] 501 5.5.4 Syntax: AUTH mechanism, referer:
    http://smtpserver.domain.com/bugzilla/createaccount.cgi

    Also I have used the account in question to send email via sendmail
    and remotely via outlook. Not sure what more to do....

    Thanks!

  2. Re: Bugzilla Account Creation

    On Feb 18, 11:54*am, griffith.e...@gmail.com wrote:
    > Hi,
    > I am trying to create a new account in my bugzilla installation. *When
    > I try to do this I get the following error: *"There was an error
    > sending mail from 'sender acco...@smtpserver.domain.com' to 'new
    > u...@domain.com':Couldn't authenticate 'sender account name:...' "
    >
    > I have checked my parameters and do not see anything wrong there.
    > Also I set bugzilla to post errors to my apache error log and I get
    > the following message all the errors have the same time stamp down to
    > the second.
    >
    > [error] *Net::SMTP, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *>>> Net::SMTP(2.31), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP>>> * Net::Cmd(2.29), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP>>> * * Exporter(5.62), referer:http://smtpserver..domain.com/bugzil...ateaccount.cgi
    > [error] *Net::SMTP>>> * IO::Socket::INET(1.31), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP>>> * * IO::Socket(1.30_01), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP>>> * * * IO::Handle(1.27), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *220 Welcome to Motus Corp. ESMTP Server., referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *>>> , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *EHLO smtpserver.domain.com\r, referer:http://smtpserver.domain..com/bugzil...ateaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *250-smtpserver.domain.com, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *250-PIPELINING, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *250-SIZE 10240000, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *250-VRFY, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *250-ETRN, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *250-STARTTLS, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *250-AUTH PLAIN LOGIN, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *250-AUTH=PLAIN LOGIN, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *250-ENHANCEDSTATUSCODES, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *250-8BITMIME, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *250 DSN, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *[Wed Feb 18 11:38:35 2009] createaccount.cgi: Version string
    > '0.13-server' contains invalid data; ignoring: '-server' at$
    > [error] *[Wed Feb 18 11:38:35 2009] createaccount.cgi: Version string
    > '0.13-server' contains invalid data; ignoring: '-server' at$
    > [error] *[Wed Feb 18 11:38:35 2009] createaccount.cgi: Use of
    > uninitialized value $_ in pattern match (m//) at /usr/share/perl/5.$
    > [error] *[Wed Feb 18 11:38:35 2009] createaccount.cgi: Use of
    > uninitialized value in join or string at /usr/share/perl/5.10/Net/C$
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *>>> , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *AUTH \r, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *Net::SMTP=GLOB(0x9cbe088), referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *<<< , referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    > [error] *501 5.5.4 Syntax: AUTH mechanism, referer:http://smtpserver.domain.com/bugzilla/createaccount.cgi
    >
    > Also I have used the account in question to send email via sendmail
    > and remotely via outlook. *Not sure what more to do....
    >
    > Thanks!


    I should have noted,
    Ubuntu 8.10, apache 2.2, php5, mysql

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