Xiaoou,

Thanks for the response. Turns out this was a permissions issue. The Oracle installation was locked down to the installation owner and the owner's group. I added the Apache user, wwwrun, to the owner's group, oinstall, and was able to move past the error.

However, I received the following error when attempting to connect to Bugzilla with the browser:

Software error:
Can't connect to the database.
Error: ERROR OCIEnvNlsCreate. Check ORACLE_HOME (Linux) env var or PATH (Windows) and or NLS settings, permissions, etc.
Is your database installed and up and running?
Do you have the correct username and password selected in localconfig?


The information you supplied fixed this issue and now Bugzilla is working!

Thanks for your help!

Dennis

>>> Xiaoou Wu 9/17/2008 6:48 PM >>>
Please set ORACLE_HOME and LD_LIBRARY_PATH in your httpd.conf and
restart your httpd, something like this:
SetEnv ORACLE_HOME /usr/lib/oracle/xe/app/oracle/product/10.2.0/server
SetEnv LD_LIBRARY_PATH
/usr/lib/oracle/xe/app/oracle/product/10.2.0/server/lib/

btw, an installation instruction will be included in next release.

Thanks,
Xiaoou

Dennis Nicks wrote:
> I've installed Bugzilla 3.2rc1 on SuSE Linux Enterprise Server 10 sp2, with a remote Oracle database.
> Checksetup.pl has created the table space, and completes successfully. The last lines of output from checksetup.pl are:
>
> Now that you have installed Bugzilla, you should visit the
> 'Parameters' page (linked in the footer of the Administrator
> account) to ensure it is set up as you wish - this includes
> setting the 'urlbase' option to the correct URL.
>
> testserver.pl completes with the following output:
>
> TEST-WARNING Failed to find the GID for the 'httpd' process, unable
> to validate webservergroup.
> TEST-OK Got front picture.
> TEST-OK Webserver is executing CGIs via mod_cgi.
> TEST-OK Webserver is preventing fetch of http://10.10.10.10/localconfig.
>
> Attempting to connect to the Apache server results in the following information in the browser:
>
> Software error:
> 'oracle' is not a valid choice for $db_driver in localconfig: Can't load 'lib/i586-linux-thread-multi/auto/DBD/Oracle/Oracle.so' for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: No such file or directory at /usr/lib/perl5/5.8.8/i586-linux-thread-multi/DynaLoader.pm line 230.
> at Bugzilla/DB/Oracle.pm line 41
> Compilation failed in require at Bugzilla/DB/Oracle.pm line 41.
> BEGIN failed--compilation aborted at Bugzilla/DB/Oracle.pm line 41.
> Compilation failed in require at (eval 32) line 3.
>
> For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error.
>
> I'm not sure where to go from here. Any help would be greatly appreciated.
>
> Thanks,
>
> Dennis
>
>
>
>
>
>
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>>>

The information contained in this electronic communication and any document attached hereto or transmitted herewith is confidential and intended for the exclusive use of the individual or entity named above. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient, you are hereby notified that any examination, use, dissemination, distribution or copying of this communication or any part thereof is strictly prohibited. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy this communication. Thank you.