Email changes folder location in protest over mistreatment by user - Mozilla

This is a discussion on Email changes folder location in protest over mistreatment by user - Mozilla ; This feels like a bug to me (2.0.0.12): Thought I was replying to an email and wanted to shorten the original text so I deleted most of it. Then I realized I hadn't hit "Reply" first, so that I had ...

+ Reply to Thread
Results 1 to 10 of 10

Thread: Email changes folder location in protest over mistreatment by user

  1. Email changes folder location in protest over mistreatment by user

    This feels like a bug to me (2.0.0.12):

    Thought I was replying to an email and wanted to shorten the original text
    so I deleted most of it. Then I realized I hadn't hit "Reply" first, so that
    I had actually deleted existing text in original email. So I closed it (hit
    "X"), knowing that you can't delete original text unless you "edit as new" .
    I've done this before (forgotten to hit Reply before deleting), and my
    recollection is that when you close the file you just open it up again and
    do it the right way. That hasn't changed, but what I think has changed is
    that when I reopened in 2.0.0.12, the email wasn't in the folder anymore -
    it had been moved to the trash, which for me is bad news because it's set to
    empty on close. Isn't this a change from 1.5.x? And even if it isn't, I
    think the user is better served by the program keeping the file in the
    original folder.




  2. Re: Email changes folder location in protest over mistreatment byuser

    On 30-04-2008 22:46 CET, Roger Fink composed this enchanting statement:
    > This feels like a bug to me (2.0.0.12):
    >
    > Thought I was replying to an email and wanted to shorten the original text
    > so I deleted most of it. Then I realized I hadn't hit "Reply" first, so that
    > I had actually deleted existing text in original email. So I closed it (hit
    > "X"), knowing that you can't delete original text unless you "edit as new" .
    > I've done this before (forgotten to hit Reply before deleting), and my
    > recollection is that when you close the file you just open it up again and
    > do it the right way. That hasn't changed, but what I think has changed is
    > that when I reopened in 2.0.0.12, the email wasn't in the folder anymore -
    > it had been moved to the trash, which for me is bad news because it's set to
    > empty on close. Isn't this a change from 1.5.x? And even if it isn't, I
    > think the user is better served by the program keeping the file in the
    > original folder.
    >
    >

    You may not have realized it, but this is exactly what happens when you
    delete a message. Luckily, for your sake, the Trash folder was once
    designed by a developer with an user empathy. ;-)

    --
    Kind regards,
    Melchert

    (MacOS 10.3.9 / Firefox 2.0, Thunderbird 2.0)

  3. Re: Email changes folder location in protest over mistreatment by user


    Melchert Fruitema wrote:
    > On 30-04-2008 22:46 CET, Roger Fink composed this enchanting
    > statement:
    >> This feels like a bug to me (2.0.0.12):
    >>
    >> Thought I was replying to an email and wanted to shorten the
    >> original text so I deleted most of it. Then I realized I hadn't hit
    >> "Reply" first, so that I had actually deleted existing text in
    >> original email. So I closed it (hit "X"), knowing that you can't
    >> delete original text unless you "edit as new" . I've done this
    >> before (forgotten to hit Reply before deleting), and my recollection
    >> is that when you close the file you just open it up again and do it
    >> the right way. That hasn't changed, but what I think has changed is
    >> that when I reopened in 2.0.0.12, the email wasn't in the folder
    >> anymore - it had been moved to the trash, which for me is bad news
    >> because it's set to empty on close. Isn't this a change from 1.5.x?
    >> And even if it isn't, I think the user is better served by the
    >> program keeping the file in the original folder.
    >>
    >>

    > You may not have realized it, but this is exactly what happens when
    > you delete a message. Luckily, for your sake, the Trash folder was
    > once
    > designed by a developer with an user empathy. ;-)


    Yes, but TRUE user empathy will only arrive when the
    confirm-on-delete-from-trash setting actually works.

    But seriously, in the situation I described it doesn't actually feel like I
    am deleting anything because the program behaves differently then when you
    abandon a properly set up email that you are composing. There is no dialog
    box asking me whether to save or abandon it.



  4. Re: Email changes folder location in protest over mistreatment byuser

    The date and time was 4/30/2008 1:46 PM, and on a whim, Roger Fink
    pounded out on the keyboard:

    > This feels like a bug to me (2.0.0.12):
    >
    > Thought I was replying to an email and wanted to shorten the original text
    > so I deleted most of it. Then I realized I hadn't hit "Reply" first, so that
    > I had actually deleted existing text in original email. So I closed it (hit
    > "X"), knowing that you can't delete original text unless you "edit as new" .
    > I've done this before (forgotten to hit Reply before deleting), and my
    > recollection is that when you close the file you just open it up again and
    > do it the right way. That hasn't changed, but what I think has changed is
    > that when I reopened in 2.0.0.12, the email wasn't in the folder anymore -
    > it had been moved to the trash, which for me is bad news because it's set to
    > empty on close. Isn't this a change from 1.5.x? And even if it isn't, I
    > think the user is better served by the program keeping the file in the
    > original folder.
    >
    >
    >


    What "mode" were you in? I just opened an email in a window by
    dbl-clicking (something I rarely do) and tried to modify it by selecting
    a sentence and pressing Delete. The message wasn't modified at all, the
    message was sent to the Trash and the next in line was displayed. So if
    you were able to modify the message and weren't in the Reply mode, what
    mode was it?

    --
    Terry R.
    Anti-spam measures are included in my email address.
    Delete NOSPAM from the email address after clicking Reply.

  5. Re: Email changes folder location in protest over mistreatment byuser

    On 01-05-2008 16:33 CET, Roger Fink composed this enchanting statement:
    > Melchert Fruitema wrote:
    > > On 30-04-2008 22:46 CET, Roger Fink composed this enchanting
    > > statement:
    > >> This feels like a bug to me (2.0.0.12):
    > >>
    > >> Thought I was replying to an email and wanted to shorten the
    > >> original text so I deleted most of it. Then I realized I hadn't hit
    > >> "Reply" first, so that I had actually deleted existing text in
    > >> original email. So I closed it (hit "X"), knowing that you can't
    > >> delete original text unless you "edit as new" . I've done this
    > >> before (forgotten to hit Reply before deleting), and my recollection
    > >> is that when you close the file you just open it up again and do it
    > >> the right way. That hasn't changed, but what I think has changed is
    > >> that when I reopened in 2.0.0.12, the email wasn't in the folder
    > >> anymore - it had been moved to the trash, which for me is bad news
    > >> because it's set to empty on close. Isn't this a change from 1.5.x?
    > >> And even if it isn't, I think the user is better served by the
    > >> program keeping the file in the original folder.
    > >>
    > >>

    > > You may not have realized it, but this is exactly what happens when
    > > you delete a message. Luckily, for your sake, the Trash folder was
    > > once
    > > designed by a developer with an user empathy. ;-)

    >
    > Yes, but TRUE user empathy will only arrive when the
    > confirm-on-delete-from-trash setting actually works.
    >
    > But seriously, in the situation I described it doesn't actually feel like I
    > am deleting anything because the program behaves differently then when you
    > abandon a properly set up email that you are composing. There is no dialog
    > box asking me whether to save or abandon it.
    >
    >

    An experiment: I was reading your post, highlighted your last paragraph
    "But seriously...." and pressed the delete key.
    I got a message prompt that said that I cannot delete a message that I
    do not own!

    So, in a way I can reproduce your problem. It's a bug after all, I guess.

    I'll need to search for it, to see if it
    was already reported.

    --
    Kind regards,
    Melchert

    (MacOS 10.3.9 / Firefox 2.0, Thunderbird 2.0)

  6. Re: Email changes folder location in protest over mistreatment by user



    Terry R. wrote:
    > The date and time was 4/30/2008 1:46 PM, and on a whim, Roger Fink
    > pounded out on the keyboard:
    >
    >> This feels like a bug to me (2.0.0.12):
    >>
    >> Thought I was replying to an email and wanted to shorten the
    >> original text so I deleted most of it. Then I realized I hadn't hit
    >> "Reply" first, so that I had actually deleted existing text in
    >> original email. So I closed it (hit "X"), knowing that you can't
    >> delete original text unless you "edit as new" . I've done this
    >> before (forgotten to hit Reply before deleting), and my recollection
    >> is that when you close the file you just open it up again and do it
    >> the right way. That hasn't changed, but what I think has changed is
    >> that when I reopened in 2.0.0.12, the email wasn't in the folder
    >> anymore - it had been moved to the trash, which for me is bad news
    >> because it's set to empty on close. Isn't this a change from 1.5.x?
    >> And even if it isn't, I think the user is better served by the
    >> program keeping the file in the original folder.
    >>
    >>
    >>

    >
    > What "mode" were you in? I just opened an email in a window by
    > dbl-clicking (something I rarely do) and tried to modify it by
    > selecting
    > a sentence and pressing Delete. The message wasn't modified at all,
    > the message was sent to the Trash and the next in line was displayed.
    > So if
    > you were able to modify the message and weren't in the Reply mode,
    > what
    > mode was it?


    I have some empathy for what you are saying, since I couldn't duplicate
    today what I believe to have happened yesterday. But what I am sure of is
    that a message was opened in its normal folder, was somehow manipulated (the
    "mode" being somewhat open to question at this point), was closed without
    saving by hitting Windows "X", and wound up in the trash with no warning
    given. Maybe the mode can be deduced from the surrounding events.

    I can't prove it, but I still believe I described the sequence of events
    yesterday accurately. I was so surprised by what happened that I tried it
    again before I posted, and it confirmed what I did initially.




  7. Re: Email changes folder location in protest over mistreatment by user



    Melchert Fruitema wrote:
    > On 01-05-2008 16:33 CET, Roger Fink composed this enchanting
    > statement:
    >> Melchert Fruitema wrote:
    >>> On 30-04-2008 22:46 CET, Roger Fink composed this enchanting
    >>> statement:
    >>>> This feels like a bug to me (2.0.0.12):
    >>>>
    >>>> Thought I was replying to an email and wanted to shorten the
    >>>> original text so I deleted most of it. Then I realized I hadn't hit
    >>>> "Reply" first, so that I had actually deleted existing text in
    >>>> original email. So I closed it (hit "X"), knowing that you can't
    >>>> delete original text unless you "edit as new" . I've done this
    >>>> before (forgotten to hit Reply before deleting), and my
    >>>> recollection
    >>>> is that when you close the file you just open it up again and do it
    >>>> the right way. That hasn't changed, but what I think has changed is
    >>>> that when I reopened in 2.0.0.12, the email wasn't in the folder
    >>>> anymore - it had been moved to the trash, which for me is bad news
    >>>> because it's set to empty on close. Isn't this a change from 1.5.x?
    >>>> And even if it isn't, I think the user is better served by the
    >>>> program keeping the file in the original folder.
    >>>>
    >>>>
    >>> You may not have realized it, but this is exactly what happens when
    >>> you delete a message. Luckily, for your sake, the Trash folder was
    >>> once
    >>> designed by a developer with an user empathy. ;-)

    >>
    >> Yes, but TRUE user empathy will only arrive when the
    >> confirm-on-delete-from-trash setting actually works.
    >>
    >> But seriously, in the situation I described it doesn't actually feel
    >> like I am deleting anything because the program behaves differently
    >> then when you abandon a properly set up email that you are
    >> composing. There is no dialog box asking me whether to save or
    >> abandon it.
    >>
    >>

    > An experiment: I was reading your post, highlighted your last
    > paragraph "But seriously...." and pressed the delete key.
    > I got a message prompt that said that I cannot delete a message that I
    > do not own!


    Geez. That was my best stuff....

    [snip]



  8. Re: Email changes folder location in protest over mistreatment byuser

    The date and time was 5/1/2008 1:44 PM, and on a whim, Melchert Fruitema
    pounded out on the keyboard:

    > On 01-05-2008 16:33 CET, Roger Fink composed this enchanting statement:
    >> Melchert Fruitema wrote:
    >>> On 30-04-2008 22:46 CET, Roger Fink composed this enchanting
    >>> statement:
    >>>> This feels like a bug to me (2.0.0.12):
    >>>>
    >>>> Thought I was replying to an email and wanted to shorten the
    >>>> original text so I deleted most of it. Then I realized I hadn't hit
    >>>> "Reply" first, so that I had actually deleted existing text in
    >>>> original email. So I closed it (hit "X"), knowing that you can't
    >>>> delete original text unless you "edit as new" . I've done this
    >>>> before (forgotten to hit Reply before deleting), and my recollection
    >>>> is that when you close the file you just open it up again and do it
    >>>> the right way. That hasn't changed, but what I think has changed is
    >>>> that when I reopened in 2.0.0.12, the email wasn't in the folder
    >>>> anymore - it had been moved to the trash, which for me is bad news
    >>>> because it's set to empty on close. Isn't this a change from 1.5.x?
    >>>> And even if it isn't, I think the user is better served by the
    >>>> program keeping the file in the original folder.
    >>>>
    >>>>
    >>> You may not have realized it, but this is exactly what happens when
    >>> you delete a message. Luckily, for your sake, the Trash folder was
    >>> once
    >>> designed by a developer with an user empathy. ;-)

    >> Yes, but TRUE user empathy will only arrive when the
    >> confirm-on-delete-from-trash setting actually works.
    >>
    >> But seriously, in the situation I described it doesn't actually feel like I
    >> am deleting anything because the program behaves differently then when you
    >> abandon a properly set up email that you are composing. There is no dialog
    >> box asking me whether to save or abandon it.
    >>
    >>

    > An experiment: I was reading your post, highlighted your last paragraph
    > "But seriously...." and pressed the delete key.
    > I got a message prompt that said that I cannot delete a message that I
    > do not own!
    >
    > So, in a way I can reproduce your problem. It's a bug after all, I guess.
    >
    > I'll need to search for it, to see if it
    > was already reported.
    >


    The experiment wasn't the same as Rogers situation. He was reading an
    email, not a newsgroup. You can't delete from a newsgroup, but you can
    delete email.

    --
    Terry R.
    Anti-spam measures are included in my email address.
    Delete NOSPAM from the email address after clicking Reply.

  9. Re: Email changes folder location in protest over mistreatment byuser

    The date and time was 5/1/2008 2:02 PM, and on a whim, Roger Fink
    pounded out on the keyboard:

    > Terry R. wrote:
    >> The date and time was 4/30/2008 1:46 PM, and on a whim, Roger Fink
    >> pounded out on the keyboard:
    >>
    >>> This feels like a bug to me (2.0.0.12):
    >>>
    >>> Thought I was replying to an email and wanted to shorten the
    >>> original text so I deleted most of it. Then I realized I hadn't hit
    >>> "Reply" first, so that I had actually deleted existing text in
    >>> original email. So I closed it (hit "X"), knowing that you can't
    >>> delete original text unless you "edit as new" . I've done this
    >>> before (forgotten to hit Reply before deleting), and my recollection
    >>> is that when you close the file you just open it up again and do it
    >>> the right way. That hasn't changed, but what I think has changed is
    >>> that when I reopened in 2.0.0.12, the email wasn't in the folder
    >>> anymore - it had been moved to the trash, which for me is bad news
    >>> because it's set to empty on close. Isn't this a change from 1.5.x?
    >>> And even if it isn't, I think the user is better served by the
    >>> program keeping the file in the original folder.
    >>>
    >>>
    >>>

    >> What "mode" were you in? I just opened an email in a window by
    >> dbl-clicking (something I rarely do) and tried to modify it by
    >> selecting
    >> a sentence and pressing Delete. The message wasn't modified at all,
    >> the message was sent to the Trash and the next in line was displayed.
    >> So if
    >> you were able to modify the message and weren't in the Reply mode,
    >> what
    >> mode was it?

    >
    > I have some empathy for what you are saying, since I couldn't duplicate
    > today what I believe to have happened yesterday. But what I am sure of is
    > that a message was opened in its normal folder, was somehow manipulated (the
    > "mode" being somewhat open to question at this point), was closed without
    > saving by hitting Windows "X", and wound up in the trash with no warning
    > given. Maybe the mode can be deduced from the surrounding events.
    >
    > I can't prove it, but I still believe I described the sequence of events
    > yesterday accurately. I was so surprised by what happened that I tried it
    > again before I posted, and it confirmed what I did initially.
    >
    >
    >


    I can edit in Reply, Reply All and Forward, so it couldn't have been one
    of those as clicking the X I am prompted to Save or not. When I double
    click to view the email, I can't edit it.

    If I select text and press Delete (thinking I'll delete the selected
    text), the email is deleted and the next one appears. If I click the X,
    the email just closes.

    If you find out what mode you were in at the time, report back.

    --
    Terry R.
    Anti-spam measures are included in my email address.
    Delete NOSPAM from the email address after clicking Reply.

  10. Re: Email changes folder location in protest over mistreatment byuser

    On 02-05-2008 01:49 CET, Terry R. composed this enchanting statement:
    > The date and time was 5/1/2008 1:44 PM, and on a whim, Melchert
    > Fruitema pounded out on the keyboard:
    >> On 01-05-2008 16:33 CET, Roger Fink composed this enchanting statement:
    >>> Melchert Fruitema wrote:
    >>>> On 30-04-2008 22:46 CET, Roger Fink composed this enchanting
    >>>> statement:
    >>>>> This feels like a bug to me (2.0.0.12):
    >>>>>
    >>>>> Thought I was replying to an email and wanted to shorten the
    >>>>> original text so I deleted most of it. Then I realized I hadn't
    >>>>> hit "Reply" first, so that I had actually deleted existing text in
    >>>>> original email. So I closed it (hit "X"), knowing that you can't
    >>>>> delete original text unless you "edit as new" . I've done this
    >>>>> before (forgotten to hit Reply before deleting), and my
    >>>>> recollection is that when you close the file you just open it up
    >>>>> again and do it the right way. That hasn't changed, but what I
    >>>>> think has changed is that when I reopened in 2.0.0.12, the email
    >>>>> wasn't in the folder anymore - it had been moved to the trash,
    >>>>> which for me is bad news because it's set to empty on close. Isn't
    >>>>> this a change from 1.5.x?
    >>>>> And even if it isn't, I think the user is better served by the
    >>>>> program keeping the file in the original folder.
    >>>>>
    >>>> You may not have realized it, but this is exactly what happens when
    >>>> you delete a message. Luckily, for your sake, the Trash folder was
    >>>> once designed by a developer with an user empathy. ;-)
    >>> Yes, but TRUE user empathy will only arrive when the
    >>> confirm-on-delete-from-trash setting actually works.
    >>>
    >>> But seriously, in the situation I described it doesn't actually feel
    >>> like I am deleting anything because the program behaves differently
    >>> then when you abandon a properly set up email that you are
    >>> composing. There is no dialog box asking me whether to save or
    >>> abandon it.
    >>>

    >> An experiment: I was reading your post, highlighted your last
    >> paragraph "But seriously...." and pressed the delete key.
    >> I got a message prompt that said that I cannot delete a message that
    >> I do not own!
    >>
    >> So, in a way I can reproduce your problem. It's a bug after all, I
    >> guess.
    >>
    >> I'll need to search for it, to see if
    >> it was already reported.
    >>

    > The experiment wasn't the same as Rogers situation. He was reading an
    > email, not a newsgroup. You can't delete from a newsgroup, but you
    > can delete email.
    >

    Yes, but I'm afraid you did not get the point. Try it!

    --
    Kind regards,
    Melchert

    (MacOS 10.3.9 / Firefox 2.0, Thunderbird 2.0)

+ Reply to Thread