Actually, another thought occurred to me. If your bug raisers are
external, you could configure bugzilla so that the starting status of a
bug is UNCONFIRMED. Then, you only confirm them (by moving them to NEW)
once all the necessary information has been provided.

JDG

> -----Original Message-----
> From: support-bugzilla-bounces@lists.mozilla.org
> [mailto:support-bugzilla-bounces@lists.mozilla.org] On Behalf
> Of Jay Glanville
> Sent: Thursday, January 12, 2006 9:17 PM
> To: Kelly Holt; support-bugzilla@lists.mozilla.org
> Subject: RE: bug status
>
> Hello Kelly,
>
> We've just recently upgraded from 2.18.3 to 2.20, so my knowledge of
> 2.20 is not quite absolute yet.
>
> I don't know if 2.20 introduced functionality to address your
> issue. If
> it did, we'd very much like to use it.
>
> However, if 2.20 doesn't add the functionality, you could try the
> following. The Target Milestone field contains the
> information of "when
> we should try to address this issue". However, if an issue requires
> more information, and therefore one can't determine when it should be
> addressed, you could target the bug for "Needs More Info".
>
> So, to implement this idea, add a new Target Milestone for the product
> named "NEEDS_INFO", plus leave the "---" target in the list. Thus, if
> management needs more information for the bug, then they
> could target it
> for NEEDS_INFO. When the developers have added the necessary
> information, they would retarget it for "---". This would tell
> management that it's back to them for targeting.
>
> Now, I don't know how well this would work, as I haven't tried it
> myself. It really depends on your team's work cycle.
>
> JDG
>
> PS: I've noticed that the PRIORITY and SEVERITY fields are modifiable
> now. So an alternative might be to add the NEEDS_INFO to the PRIORITY
> field (ie: "we can't prioritize it until we get more information ...")
>
>
> ________________________________
>
> From: support-bugzilla-bounces@lists.mozilla.org
> [mailto:support-bugzilla-bounces@lists.mozilla.org] On Behalf Of Kelly
> Holt
> Sent: Thursday, January 12, 2006 6:16 PM
> To: support-bugzilla@lists.mozilla.org
> Subject: bug status
>
>
>
> I've set-up a 2.20 version of Bugzilla to test and try out.
>
>
>
> I've noticed that there is not a place or status for bugs to
> enter for needed information from the reporter or anyone else in the
> users-list.
>
>
>
> Is there a way to create a new state and have the default files
> allow for a 'NEW' or 'ASSIGNED' bug to enter a 'NEEDINFO' state? And
> then a 'INFOGIVEN' after?
>
>
>
> Any help on this is appreciated.
>
>
>
> Regards,
>
> Kelly Holt
>
> _______________________________________________
> support-bugzilla mailing list
> support-bugzilla@lists.mozilla.org
> https://lists.mozilla.org/listinfo/support-bugzilla
>