If you don't want to change Bugzilla, use a flag for these kinds of things.


Quoting Darrell Fluet :

> We had a similar issue in trying to keep track of 'who's court the ball was
> in' regarding questions to and responses from clients. What we did was
> simply add another resolution called 'WaitingResponse' under the Fixed
> status. It's not perfect but it allows you to easily track the information
> flow and do searches to find any issues that are currently 'waiting for a
> response' from the client.
>
>
>
> Darrell Fluet
>
>
>
> -----Original Message-----
> From: support-bugzilla-bounces@lists.mozilla.org
> [mailto:support-bugzilla-bounces@lists.mozilla.org] On Behalf Of Kelly Holt
> Sent: January 12, 2006 4:16 PM
> To: support-bugzilla@lists.mozilla.org
> Subject: bug status
>
>
>
> I've set-up a 2.20 version of Bugzilla to test and try out.
>
>
>
> I've noticed that there is not a place or status for bugs to enter for
> needed information from the reporter or anyone else in the users-list.
>
>
>
> Is there a way to create a new state and have the default files allow for a
> 'NEW' or 'ASSIGNED' bug to enter a 'NEEDINFO' state? And then a 'INFOGIVEN'
> after?
>
>
>
> Any help on this is appreciated.
>
>
>
> Regards,
>
> Kelly Holt
>
>