Microsoft & Automatic Updates Fail, Office 2003/Windows 2000 OS - Microsoft Windows

This is a discussion on Microsoft & Automatic Updates Fail, Office 2003/Windows 2000 OS - Microsoft Windows ; This problem has been ongoing for quite a while, on and off, but has just become much more widespread. I am running about 120 PCs on an educational domain. A significant portion of of these computers have previously had errors ...

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Thread: Microsoft & Automatic Updates Fail, Office 2003/Windows 2000 OS

  1. Microsoft & Automatic Updates Fail, Office 2003/Windows 2000 OS

    This problem has been ongoing for quite a while, on and off, but has
    just become much more widespread. I am running about 120 PCs on an
    educational domain. A significant portion of of these computers have
    previously had errors running Microsoft or Automatic Updates, but I've
    managed to work around them. This last release, however, has not
    successfully downloaded on any of our Windows 2000 PCs that are also
    running full installs of Microsoft Office 2003. Attempting to run
    Microsoft or Automatic Updates creates the following errors in Event
    Logs:

    Event Type: Error
    Event Source: Windows Update Agent
    Event Category: Software Sync
    Event ID: 16
    Date: 5/25/2007
    Time: 6:30:01 AM
    User: N/A
    Computer: ZONE0602
    Description:
    Unable to Connect: Windows is unable to connect to the automatic
    updates service and therefore cannot download and install updates
    according to the set schedule. Windows will continue to try to
    establish a connection.
    Data:
    0000: 57 69 6e 33 32 48 52 65 Win32HRe
    0008: 73 75 6c 74 3d 30 78 30 sult=0x0
    0010: 30 30 30 30 30 30 30 20 0000000
    0018: 55 70 64 61 74 65 49 44 UpdateID
    0020: 3d 7b 30 30 30 30 30 30 ={000000
    0028: 30 30 2d 30 30 30 30 2d 00-0000-
    0030: 30 30 30 30 2d 30 30 30 0000-000
    0038: 30 2d 30 30 30 30 30 30 0-000000
    0040: 30 30 30 30 30 30 7d 20 000000}
    0048: 52 65 76 69 73 69 6f 6e Revision
    0050: 4e 75 6d 62 65 72 3d 30 Number=0
    0058: 20 00 .
    ---
    Event Type: Error
    Event Source: ESENT
    Event Category: Logging/Recovery
    Event ID: 413
    Date: 5/30/2007
    Time: 12:49:19 PM
    User: N/A
    Computer: ZONE0602
    Description:
    wuaueng.dll (932) Unable to create the log. The drive may be read-
    only, out of disk space, misconfigured, or corrupted. Error -1032.


    Now then, the tricky part; Windows Update will run, if the
    SoftwareDistribution folder is deleted. Office Update will run
    successfully. But MICROSOFT Update will not. And this is a significant
    problem, given the number of PCs we have and the urgent need to get
    updates installed quickly. Unfortunately our Doman Admin still has not
    upgraded from his NT4.1 domain controller, so updates can't simply be
    pushed out using SUS or similar services. Our virus scanner is not
    blocking it. We have no firewalls running. I've tried to work with
    Microsoft to resolve this but so far the answers have been
    standardized and no help; remove Ad-Aware. Remove Spybot. Remove
    Diskeeper. Give System group full control over C:\. All this has been
    attempted with no success. I'm really at my wits end. Any suggestions??


  2. Re: Microsoft & Automatic Updates Fail, Office 2003/Windows 2000 OS

    On 30 May 2007 10:07:01 -0700, hatfieldnate wrote:

    >This problem has been ongoing for quite a while, on and off, but has
    >just become much more widespread. I am running about 120 PCs on an
    >educational domain. A significant portion of of these computers have
    >previously had errors running Microsoft or Automatic Updates, but I've
    >managed to work around them. This last release, however, has not
    >successfully downloaded on any of our Windows 2000 PCs that are also
    >running full installs of Microsoft Office 2003.


    I had a similar problem just this week with a Windows 2000 computer. I tried
    all the same things with turning off anti-virus and anti-spyware programs, with
    no effect. What finally worked for me was to stop the automatic update service
    and then restart it. There were some additional suggestions here
    "http://forums.techarena.in/showthread.php?t=323721"

    Jonathan
    -----
    Jonathan Sivier
    Beckman Institute Flight Simulation Lab
    jsivier AT uiuc DOT edu
    Home Page: https://netfiles.uiuc.edu/jsivier/www/


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