Colin Wilson wrote:
> (not my machine, I wouldn`t touch it !)
>
> >
> I was trying to resolve a problem on a colleagues home PC a few days
> ago, and after Trend Sysclean had worked its magic and cleared 7
> trojans, although there is one cause for concern that I haven`t
> managed to shift yet - it recreates certain entries in HijackThis,
> but are effectively benign at present as the programs it tries to
> call are not on the system.
>
> As part of the process, I was going to install Avast (which will at
> least get updated - he was only on an un-updated trial of McAfee)
>
> He`s on XP, and the control panel / add & remove programs duly lists
> three McAfee components, but it refuses to uninstall ANY of them with
> what I think was a DHTML error. It keels over immediately without
> running any visible uninstall procedure.
>
> Any ideas, other than forcibly removing or renaming the install
> directories and running a registry cleaner to kill the (now) redundant
> entries ?

I disinstalled McAfee the other day on a machine that was being so
slowed down with it that I thought I was dealing with Norton ;-) It
didn't want to go much and I think there were three things in the
add/remove programmes box with the unistall order being important. First
I used Msconfig to stop any of it running then after the reboot stopped
any McAfee processes (I think there were still a couple despite
previous) I managed to get rid of it and finished off with a clean up of
the registry, which the machine needed anyway as that wasn't the only
junk I wa cleaning out.

> didn't want to go much and I think there were three things in the
> add/remove programmes box with the unistall order being important.

That`s interesting - one looked "promising", but I think it was only the
firewall component, and given that I was out of time and unable to give
them a replacement at the time, I felt it was safer to leave that in for
now until I get another chance :-}

--
Please add "[newsgroup]" in the subject of any personal replies via email
--- My new email address has "ngspamtrap" & @btinternet.com in it ;-) ---

Colin Wilson wrote:
>> didn't want to go much and I think there were three things in the
>> add/remove programmes box with the unistall order being important.
>
> That`s interesting - one looked "promising", but I think it was only
> the firewall component, and given that I was out of time and unable
> to give them a replacement at the time, I felt it was safer to leave
> that in for now until I get another chance :-}

I couldn't swear to what I said above as I uninstalled a Norton a few
days before and with that, you really do have to play about so I might
be confusing things a little (I'm very old you know) but even if it
wasn't exactly as I say, it definitely required a bit of fiddling about.

Most anti-virus programs when trying to unistall, in add/remove
programs it will give you a error. like can't unistall, but make sure
that you are logged in as a administrator, and logged into the anti
virus program, this will normally start a update/unistall wizard inside
the anti-virus software. Also make sure to try to unistall the 3
components in the right order sometimes one item can be unistalled
before the other 2. Good Luck. Also reference mcafee's website and look
online for people with the similiar problem.