Microsoft abuses Xbox 360 failure victims more than new customers

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| Microsoft has kept a relatively low profile on the Xbox 360 front since last
| summer when it began “rewarding” victims of the disturbingly frequent “red
| ring of death” failures, excluding the rather underhanded way Microsoft
| surreptitiously slid the whole Xbox Live outage ordeal that occurred in the
| months of December and January under the table.
| [...]
| At this point, customers are presented 1 single option: pay Microsoft $100 to
| have their consoles repaired. When asked what parts will be replaced in this
| very blanket $100 fee, customer service representatives as well as their
| supervisors can’t document the replacements that will be made. Obviously,
| that would be very difficult; they don’t know what needs to be fixed, so how
| can they tell you what is going to be replaced, right?

It's not surprising that a lot of the XBox team ran away last year. A Microsoft
employee called it "a mass exodus".


Microsoft Admits ALL Xbox360's Are Defective

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| Though Robbie Bach, head of Microsoft's Xbox360 Division refused to elaborate
| on the issue, the general consensus is that it's one of botched thermal
| design management and inadequate dissipation of heat leading to component
| failure. *

Insider Trading Hasn't Affect Microsoft Stock - Yet

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| reports that Robbie Bach, president of Microsoft's
| Entertainment and Devices division, sold $6.2 million of Microsoft
| stock just prior to announcing that Microsoft was going to have to
| extend XBox 360 warranties to three years because of extensive
| failures. The filings note that this was not part of any
| scheduled diversification or selling program; this was a
| conscious, unscheduled sale by the guy in charge of releasing
| news that could affect the value of Microsoft stock.
| [...]
| Insider trading is a very serious violation of the law; just
| ask Martha Stewart, who served five months in prison for
| avoiding losses of $43,000 through trades that just had suspicious
| timing (no insider trading was actually proven). This is $6.3
| million that went straight into Robbie Bach's pocket.

Raikes and Other Exits

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| It's weird that Mini and all the commenters here have failed to notice the
| mass exodus from the Xbox team in 2007. By my count, more than 15% of the
| ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
| product team (dev/PM/test) have left Microsoft for Apple, Sony, Google,
| Yahoo, MySpace, Amazon, and various other companies (including several
| startups, local and in the Valley). * *