Before he installed Windows 95, John Dodge connected to the
Internet using software from a Microsoft competitor, CompuServe's
Internet in a Box. Not anymoreŚWindows 95 silently disabled a key
piece of his setup and made it too difficult for him to reinstall it.
Dodge is no novice. He is senior executive editor of the trade
journal PC Week and so had access to the highest-level support
engineers. But life is short and even software professionals
learn to take the path of least resistanceŚin this case, the path
leading to Microsoft. He has become a regular user of the new
Microsoft Network, though he has trouble with its Internet features.
Still, he believes Microsoft executives when they deny trying
to gain market share by sabotaging competitors' software. He just
wonders whether Microsoft "has a full appreciation of its actions
in the market place."
There is reason to believe that Microsoft does.