User session hangs - Hewlett Packard

This is a discussion on User session hangs - Hewlett Packard ; I'm supporting a client that is having a problem with hung sessions in a Quick screen. User will log on and go from the main menu to a subsystem menu and then choose another screen option and their session just ...

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Thread: User session hangs

  1. User session hangs

    I'm supporting a client that is having a problem with hung sessions in a Quick screen. User will log on and go from the main menu to a subsystem menu and then choose another screen option and their session just hangs. I had one user log in and reproduce the problem while I was monitoring with Glanceand could see activity running the Quick screens until the hand. Then no disc or CPU activity and focusing in on the process found it was in a 100%*long wait state on a terminal read running VTSERVER.NET.SYS.*There were no impedes and no database locks and no other application users on the system. I've asked them a few more question to follow up on like is this the only screen that causes the hang and will it do it every time and am waiting for those answers.
    They did a start norecovery a few weeks back and it started in right way after they were up again. I've run nettool and resources are fine.
    Has anyone ever run into something like this and if so, do you remember what it took to resolve it? I've never seen anything like it before.
    Thanks in advance for any suggestions or directions to look further..
    *John Bawden
    Homestead3000 Consulting
    MPE Forever

    * To join/leave the list, search archives, change list settings, *
    * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *


  2. Re: User session hangs

    Try turning off typeahead, as follows:

    :setvar hptypeahead,off


    At 09:58 PM 08-08-14, John Bawden wrote:
    >I'm supporting a client that is having a problem with hung sessions
    >in a Quick screen. User will log on and go from the main menu to a
    >subsystem menu and then choose another screen option and their
    >session just hangs. I had one user log in and reproduce the problem
    >while I was monitoring with Glance and could see activity running
    >the Quick screens until the hand. Then no disc or CPU activity and
    >focusing in on the process found it was in a 100% long wait state on
    >a terminal read running VTSERVER.NET.SYS. There were no impedes and
    >no database locks and no other application users on the system. I've
    >asked them a few more question to follow up on like is this the only
    >screen that causes the hang and will it do it every time and am
    >waiting for those answers.
    >They did a start norecovery a few weeks back and it started in right
    >way after they were up again. I've run nettool and resources are fine.
    >Has anyone ever run into something like this and if so, do you
    >remember what it took to resolve it? I've never seen anything like it before.
    >Thanks in advance for any suggestions or directions to look further.
    > John Bawden
    >Homestead3000 Consulting
    >MPE Forever
    >
    >* To join/leave the list, search archives, change list settings, *
    >* etc., please visit http://raven.utc.edu/archives/hp3000-l.html *


    -------------------------------------------------------------------------------------------------
    Gilles Schipper
    GSA Inc.
    HP System Administration Specialists
    300 John Street, Box 87651 Thornhill, ON Canada L3T 7R4
    Voice: 905.889.3000 Fax: 905.889.3001
    email: gilles@gsainc.com web: http://www.gsainc.com
    -------------------------------------------------------------------------------------------------

    * To join/leave the list, search archives, change list settings, *
    * etc., please visit http://raven.utc.edu/archives/hp3000-l.html *


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