Rao:

Maybe a deadlock situation. Maybe the use of a message file that is
empty. Could be waiting upon a console reply.

So many possibilities, so little time, well it's to late now to be sure.

Regards, Olav.

Rao, Raghu wrote:

>Hi all,
>
>We had a strange situation last night.. We are a Health Plan using
>Amisys software (not Amisys Advance). Our production box is a Hp3k N4000
>series..
>
>One of the claims payment extract job which has been running fine so far
>from past 8 yrs, now all of sudden dies.. It was supposed to run for
>maximum 3 hours and kept on running for 8 hours. When I logged in at
>about 2:30 AM to view this job, there were no production jobs running at
>that time other than this hung job and our other regular system jobs.
>This hung job gets displayed on SHOWJOB command on the MPE prompt,
>however on GLANCE it shows 0% CPU time. This hung jobs did not respond
>to any commands. We aborted the job using regular ABORTJOB command and
>no response. The job still shows EXEC state. We tried ABORTPROC and it
>says that an abort is already pending on this job. We kept trying for 2
>hours to get any response from this job and it was totally hung and
>non-responsive.
>
>Then we finally called HP at about 5:45 AM to figure out if they have
>any special ABORT JOB commands to kill this job. Their feedback was to
>SIMPLY REBOOT the machine, which was kind of surprising to us. But we
>had no other choice (as this job was one of our core jobs doing claims
>payment processing). We went ahead with the REBOOT which finally knocked
>off that job.
>
>But we are clueless as to what happened to this job... The job run
>STDLIST show blank after 8:12 PM. No other logs are showing anything
>positive. We investigated 4 production claims which this job could
>possibly be accessing at that particular moment when this job got hung,
>but further testing on those claims this morning revealed nothing
>fishy..
>
>Has anyone been through this deadlock before ? Any tips, pointers, etc
>would be really appreciated..
>
>Thanks and best regards.
>
>
>
>>Raghu Rao
>>
>>
>>

>
>
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