For those interested, please email Amanda Papp at
amanda.papp@rackspace.com

We are hiring for ALL levels!!

Rackspace is a highly awarded and respected managed web hosting
company. We earned our place by approaching what we do from our
customer’s point-of-view. We do more than just expertly support the
technologies we provide (the servers, the devices, the data centers
and the network); we also expertly support our customers. We call it
Fanatical Support™. It’s a novel idea and it seems to work really well
for all involved – our customers, our company and our employees.

Home to more than 1,800 Rackers (known to the outside world as
Rackspace employees), we’ve nearly doubled in size during the past
year – that’s how rapidly we’re expanding. And the growth has happened
without us acquiring other companies or being acquired by another
company. If you’re paying attention, this kind of growth means that
we’re hiring all the time.

But just because we need to hire people, doesn’t mean we’lllet anyone
in the place. There are a few prerequisites. You have to be pretty
darn sharp. You need to like working hard. You should believe in
Rackspace and Fanatical Support and in yourself. And you better love
what you do, because we do.

Our Core Values are:

FANATICAL SUPPORT™ in all we do
RESULTS first: substance over flash
Embrace CHANGE for excellence
PASSION for our work
Keep our PROMISES
We treat each other like FRIENDS and FAMILY
The customer support specialist is the single point of contact for the
customer.

Responsibilities:

Monitor customer request tickets assigned to your team.
Coordinate customer support issues that must be routed through
internal Rackspace.com department (billing, sales, provisions, etc.).
Handle overflow of customer support phone calls/requests.
Follow up with customers to ensure complete satisfaction.
Strive to educate customers on internal and external resources
available to solve support issues.
Work as a team with customer support technicians, to most effectively
and efficiently resolve customer issues.
Communicate with support coordinator regarding any escalated issues
within your team.
Maintain accurate customer account information.
Follow security measures at all times, for protection of customer and
company.


Requirements
At least two years prior customer service experience preferred
Basic knowledge of the Internet
Basic knowledge of computer hardware and software
Good knowledge of PHP, MySQL, DNS, FTP, mail, ASP, MSSQL
Desirable:

Bachelor's degree or major in Computer Science or Information Systems
Fluency in at least one foreign language
Self driven; ability to manage position without direct supervision
Rackspace Managed Hosting is an Equal Opportunity Employer