SMagent wont start

I have a few DS4000 range storage arrays.
Some work just fine for in band and out of band communication.

I have a couple that (since applying updates to AIX early this year)
SMagent refuses to start (we are updating them to the 9.25 version).
What I get is the following output:

=>SMagent start
IBM FAStT Storage Manager Agent, Version 09.10.65.01
Built Tue Aug 17 21:59:19 GMT 2004
(C) Copyright International Business Machines Corporation, 2004
Licensed Material - Program Property of IBM. All rights reserved.
Checking device /dev/dac0 : Skipping
Checking device /dev/dac1 : Skipping
Checking device /dev/rhdisk1 : Skipping
Checking device /dev/rhdisk2 : Skipping
Checking device /dev/rhdisk3 : Skipping

The SMagent service attempted to start but terminated. Possible causes
include: [1] The access logical drive is disabled in NVSRAM. [2] No
controllers with compatible firmware were found. [3] The default
logical unit number (LUN) assigned to the access logical drive
(typically 7 or 31) is not in the range supported by the host or is
already in use by the host for another device. See your storage
management documentation for more details.

On antoher machine I get similar output except it is working and looks
like this:

=>SMagent start
IBM System Storage DS4000/FAStT Storage Manager Agent, Version
09.16.65.04
Built Sat Aug 12 21:46:38 GMT 2006
(C) Copyright International Business Machines Corporation, 2003-2006
Licensed Material - Program Property of IBM. All rights reserved.
Checking device /dev/rhdisk1 : Skipping
Checking device /dev/dac0 : Activating
Checking device /dev/dac1 : Activating
Checking device /dev/rhdisk2 : Skipping
Checking device /dev/rhdisk4 : Skipping

Running...


Has anyone seen this before?
The only difference I see is that the dac show activating on the
"working" machine.
I have checked driver revisions and I see the "broken" machine being
at the proper levels to support the drivers and software in question.

As far as I can tell this has something to do with RDAC driver, but it
looks good and the system accesses the DS4000 storage. We jsut cant do
in band management.

The most I have been able to locate on this is a bit in the storage
manager release .txt file:

"there is an additional e-fix that is required when using in band
client management that resolves a problem with the UTM discovery."

So far I have not been able to find this thing.

demianphill...@gmail.com wrote:[color=blue]
> I have a few DS4000 range storage arrays.
> Some work just fine for in band and out of band communication.
>
> I have a couple that (since applying updates to AIX early this year)
> SMagent refuses to start (we are updating them to the 9.25 version).
> What I get is the following output:
>
> =>SMagent start
> IBM FAStT Storage Manager Agent, Version 09.10.65.01
> Built Tue Aug 17 21:59:19 GMT 2004
> (C) Copyright International Business Machines Corporation, 2004
> Licensed Material - Program Property of IBM. All rights reserved.
> Checking device /dev/dac0 : Skipping
> Checking device /dev/dac1 : Skipping
> Checking device /dev/rhdisk1 : Skipping
> Checking device /dev/rhdisk2 : Skipping
> Checking device /dev/rhdisk3 : Skipping
>
> The SMagent service attempted to start but terminated. Possible causes
> include: [1] The access logical drive is disabled in NVSRAM. [2] No
> controllers with compatible firmware were found. [3] The default
> logical unit number (LUN) assigned to the access logical drive
> (typically 7 or 31) is not in the range supported by the host or is
> already in use by the host for another device. See your storage
> management documentation for more details.
>
> On antoher machine I get similar output except it is working and looks
> like this:
>
> =>SMagent start
> IBM System Storage DS4000/FAStT Storage Manager Agent, Version
> 09.16.65.04
> Built Sat Aug 12 21:46:38 GMT 2006
> (C) Copyright International Business Machines Corporation, 2003-2006
> Licensed Material - Program Property of IBM. All rights reserved.
> Checking device /dev/rhdisk1 : Skipping
> Checking device /dev/dac0 : Activating
> Checking device /dev/dac1 : Activating
> Checking device /dev/rhdisk2 : Skipping
> Checking device /dev/rhdisk4 : Skipping
>
> Running...
>
>
> Has anyone seen this before?
> The only difference I see is that the dac show activating on the
> "working" machine.
> I have checked driver revisions and I see the "broken" machine being
> at the proper levels to support the drivers and software in question.
>
> As far as I can tell this has something to do with RDAC driver, but it
> looks good and the system accesses the DS4000 storage. We jsut cant do
> in band management.
>
> The most I have been able to locate on this is a bit in the storage
> manager release .txt file:
>
> "there is an additional e-fix that is required when using in band
> client management that resolves a problem with the UTM discovery."
>
> So far I have not been able to find this thing.[/color]

After getting a snap file to IBM and 2 escalations through storage
support, I got a result.

There is a patch to AIX diskarray support for AIX 5.3 that fixes the
issue.
U810457.bff

I do not know if this is available from the normal FTP repositories as
the support staff at IBM gave me a link to testcase.software.ibm.com
to get it.

On May 25, 11:22 am, demianphill...@gmail.com wrote:[color=blue]
> demianphill...@gmail.com wrote:[color=green]
> > I have a few DS4000 range storage arrays.
> > Some work just fine for in band and out of band communication.[/color]
>[color=green]
> > I have a couple that (since applying updates to AIX early this year)
> > SMagent refuses to start (we are updating them to the 9.25 version).
> > What I get is the following output:[/color]
>[color=green]
> > =>SMagent start
> > IBM FAStT Storage Manager Agent, Version 09.10.65.01
> > Built Tue Aug 17 21:59:19 GMT 2004
> > (C) Copyright International Business Machines Corporation, 2004
> > Licensed Material - Program Property of IBM. All rights reserved.
> > Checking device /dev/dac0 : Skipping
> > Checking device /dev/dac1 : Skipping
> > Checking device /dev/rhdisk1 : Skipping
> > Checking device /dev/rhdisk2 : Skipping
> > Checking device /dev/rhdisk3 : Skipping[/color]
>[color=green]
> > The SMagent service attempted to start but terminated. Possible causes
> > include: [1] The access logical drive is disabled in NVSRAM. [2] No
> > controllers with compatible firmware were found. [3] The default
> > logical unit number (LUN) assigned to the access logical drive
> > (typically 7 or 31) is not in the range supported by the host or is
> > already in use by the host for another device. See your storage
> > management documentation for more details.[/color]
>[color=green]
> > On antoher machine I get similar output except it is working and looks
> > like this:[/color]
>[color=green]
> > =>SMagent start
> > IBM System Storage DS4000/FAStT Storage Manager Agent, Version
> > 09.16.65.04
> > Built Sat Aug 12 21:46:38 GMT 2006
> > (C) Copyright International Business Machines Corporation, 2003-2006
> > Licensed Material - Program Property of IBM. All rights reserved.
> > Checking device /dev/rhdisk1 : Skipping
> > Checking device /dev/dac0 : Activating
> > Checking device /dev/dac1 : Activating
> > Checking device /dev/rhdisk2 : Skipping
> > Checking device /dev/rhdisk4 : Skipping[/color]
>[color=green]
> > Running...[/color]
>[color=green]
> > Has anyone seen this before?
> > The only difference I see is that the dac show activating on the
> > "working" machine.
> > I have checked driver revisions and I see the "broken" machine being
> > at the proper levels to support the drivers and software in question.[/color]
>[color=green]
> > As far as I can tell this has something to do with RDAC driver, but it
> > looks good and the system accesses the DS4000 storage. We jsut cant do
> > in band management.[/color]
>[color=green]
> > The most I have been able to locate on this is a bit in the storage
> > manager release .txt file:[/color]
>[color=green]
> > "there is an additional e-fix that is required when using in band
> > client management that resolves a problem with the UTM discovery."[/color]
>[color=green]
> > So far I have not been able to find this thing.[/color]
>
> After getting a snap file to IBM and 2 escalations through storage
> support, I got a result.
>
> There is a patch to AIX diskarray support for AIX 5.3 that fixes the
> issue.
> U810457.bff
>
> I do not know if this is available from the normal FTP repositories as
> the support staff at IBM gave me a link to testcase.software.ibm.com
> to get it.[/color]

Looks like its this one:
[url]http://www-1.ibm.com/support/docview.wss?uid=isg1IY93200[/url]
It can be downloaded from Fix Central using "Specific Fixes"
for APAR IY93200.

-- S